Total Fitness-- Thank you! Total Fitness-- Thank you! I came to you under stressful conditions, having waited for my elliptical from Gym Source in Stamford, from 1/2- 3/2/20. After 8 weeks of waiting being told repeatedly it would arrive any day soon, being denied talking to a manager, and lied to, I finally got smart, called the manufacturer and asked for another distributor. Enter- Total Fitness. I spoke with Brian who not only matched the price, & delivered my machine 1 week later with no drama, but did so with courtesy, efficiency, and professionalism. I love my elliptical and recommend Total Fitness for any equipment you are planning on purchasing. They are honest, easy to deal with and customer attentive.

Thought I was getting a good deal on a… Thought I was getting a good deal on a BH fitness treadmill that retailed for $2499 and was told it was a top of the line unit.First one was replaced by BH fitness after 5 months and the second one I trashed after 30 months with only 300 miles on it after 2 new motors and 2 circuit boards.Unlike places like Costco,Sams,BJs and even D*cks sporting goods once you leave the it's between you and the manufacture.Gym Source doesn't even carry BH products any longer and is very vague on why not.When you buy at Gym Source you are on your own and this is why people buy at the big box stores and Gym Source is not that small.

Bought some equipment from them for my… Bought some equipment from them for my new gym and inmediatly regretted it!! Not only did the products I purchased arrived late but with missing pieces. Would not recommend.

Ordered dumbbells in late December with… Ordered dumbbells in late December with an original due date of early January. Not only did the dumbbells not arrive but they also didn’t communicate they would be delayed. The delivery date kept getting pushed back 1 month for several months until the end of April when they then told me it’d be May or June. Terrible experience, terrible customer service.

THE WORST CUSTOMER SERVICE I HAVE EVER… THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY ENTIRE LIFE!! THEY WILL NOT HONOR PREVIOUSLY AGREED CONTRACTS AND WARRANTIES! RUDE EMPLOYEES THAT DONT CARE A THING ABOUT THEIR CLIENTELE OR BACKING THEIR PRODUCT. BUYER BEWARE!!!