Ordered dumbbells in late December with… Ordered dumbbells in late December with an original due date of early January. Not only did the dumbbells not arrive but they also didn’t communicate they would be delayed. The delivery date kept getting pushed back 1 month for several months until the end of April when they then told me it’d be May or June. Terrible experience, terrible customer service.

TRASH!! So far, they are absolute trash! Ordered a barbell in mid April and charged immediately. When that happens you're #1 excited because you're usually not charged until item has shipped or #2 you just got ripped off. I'm definitely a #2. No updates as promised. No return email or return chats. Now I'm out a couple hundred dollars with no recourse. I understand the COVID issue but at least talk to me as you're screwing me.

Total Fitness-- Thank you! Total Fitness-- Thank you! I came to you under stressful conditions, having waited for my elliptical from Gym Source in Stamford, from 1/2- 3/2/20. After 8 weeks of waiting being told repeatedly it would arrive any day soon, being denied talking to a manager, and lied to, I finally got smart, called the manufacturer and asked for another distributor. Enter- Total Fitness. I spoke with Brian who not only matched the price, & delivered my machine 1 week later with no drama, but did so with courtesy, efficiency, and professionalism. I love my elliptical and recommend Total Fitness for any equipment you are planning on purchasing. They are honest, easy to deal with and customer attentive.

Bought some equipment from them for my… Bought some equipment from them for my new gym and inmediatly regretted it!! Not only did the products I purchased arrived late but with missing pieces. Would not recommend.

I use the Gym Source in Greenwich, CT I use the Gym Source in Greenwich, CT. We recently built a new home and included an area for exercise equipment but had no real idea how to outfit it. Lisa Ripley and Carlos always go way above and beyond to help us understand what we need - with a focus on how each piece of equipment is different. They both have a rare mix of professional and knowledgeable help without any pressure. They also have saved us a lot of $$ by alerting us when pieces we are looking at are on sale - again with no pressure.