This company and platform was horrible… This company and platform was horrible to work with. The platform has countless bugs that causes countless repeat messages to the same customers and they charge you each time even tho it’s a platform error. 0 refund policy for anything even tho their platform doesn’t perform as promised. Their customer service is rude and blames their problems on 3rd party company twilio. They’re another company passing the bill for their problems onto their own partners. Then they suspend your account for messaging too many people after they give you a 5000 sms daily limit. They’ll ask you to make a new account so they can get another signup fee from you instead of fixing your account.

Greedy company that abuses their… Greedy company that abuses their workers Rights. UNION!!! UNION!!!!

Shameful business model. Refuse to exchange defective products Off-season I bought my wife a REI brand "organic clothing elwy bib snow pants" online for her birthday in April. This winter on our first ski trip we realized that it was defective (the zipper was put on wrong). We took it to the hingham MA store and they agreed it was made wrong and could not be fixed but refused to exchange because we didn't pay to be members and it was more than three months after purchasing. Of course its more than three months, it was summer time and these ski pants for the winter! This is the most shameful business model: "We don't stand by our products because they suck, therefore you should pay us more and buy a membership for the honor of returning the defective trash products we sell you". I will never shop here again!

If I could give it zero stars I would If I could give it zero stars I would. This corp is more interested in nabbing your $30 membership than anything else They are over priced, and they never have stock I went to buy sneakers the salesman was hellbent on selling me a membership more so than helping me buy sneakers. I’m sure they get stars in their crowns for selling as many as they can. It’s gets you nothing but EMPTY PROMISES I was promised $30 bonus card to be used whenever I wanted. Yes I said WHENEVER. Apparently they expire! N for what reason would they expire? If u are sucked into giving them an extra 30 bucks on top of your order? I will tell u. So u forget that u were never told they have an expiration date. Even the cashier rude n emotionless did not tell me. DONT WASTE YOUR MONEY at this ugly dark n cold feeling store. I asked management for exception since I was not told plus it’s a week or two expired NO was the answer cold n harsh just like the environment inside the store. So buyer beware.

DONT by a snowboard from REI Bought a brand new Jones board from REI that blew out its side wall on the 4th ride without any significant impact. REI is an authorized dealer for jones but refused to get me in touch with them even though that is the only way to address what I felt was a defective board. Most frustrating experience of my life!