Shameful business model. Refuse to exchange defective products Off-season I bought my wife a REI brand "organic clothing elwy bib snow pants" online for her birthday in April. This winter on our first ski trip we realized that it was defective (the zipper was put on wrong). We took it to the hingham MA store and they agreed it was made wrong and could not be fixed but refused to exchange because we didn't pay to be members and it was more than three months after purchasing. Of course its more than three months, it was summer time and these ski pants for the winter! This is the most shameful business model: "We don't stand by our products because they suck, therefore you should pay us more and buy a membership for the honor of returning the defective trash products we sell you". I will never shop here again!

Sahara Convertible Pants - sattisfied I have ordered and received successfully the "Sahara Convertible Pants", which you can turn into shorts without taking your shoes off. Lightweigt and still reliable, as for now. I have no claims so far.

So slow to ship they use Fedex and USPS… So slow to ship they use Fedex and USPS which are both horribly slow. Ive been a long time member and lately prefer ordering straight from the manufacturer. I find their selection of non REI brand is lacking. They don’t carry the good stuff. Especially hiking boots. I prefer Moose Jaw which has a better perks program and runs promotions more often.

Crappy service crappy product This company is no longer concerned about customer service or quality items. While I'm sure their DEI is great, nothing else is. Representatives in the bike shop were unknowledgeable. Backpack area reps have the IQ of a house plant. I'm done with this organization.

Assists in outdoor fun :) Been a member since early '80's & their co-op brands have always excelled, usually cheaper and as good as or better than named brands. Now days I'm usually ordering online and I'm always satisfied, fast shipping & well packaged. Being a member has some perks that if you're quick & know what you want, you can get some fabulous deals.