Very bad and stupid I will never order… Very bad and stupid I will never order again I stay on the phone 3 hours no help I will not recommend to anyone I never see company like this in my whole life

Greedy company that abuses their… Greedy company that abuses their workers Rights. UNION!!! UNION!!!!

Sahara Convertible Pants - sattisfied I have ordered and received successfully the "Sahara Convertible Pants", which you can turn into shorts without taking your shoes off. Lightweigt and still reliable, as for now. I have no claims so far.

So slow to ship they use Fedex and USPS… So slow to ship they use Fedex and USPS which are both horribly slow. Ive been a long time member and lately prefer ordering straight from the manufacturer. I find their selection of non REI brand is lacking. They don’t carry the good stuff. Especially hiking boots. I prefer Moose Jaw which has a better perks program and runs promotions more often.

Absolutely terrible customer service Absolutely terrible customer service! I went into the store and found the water shoes I wanted but they did not have my size. Buy the membership, then order online. I did. REI said my shoes would be here in 3 days, they shipped my shoes and they were due in 3 days 6 days later no clue where they are and the shipping company says they never got the package. REI is like oh I can get another pair out and they will be there next week. Next week I am on my cruise that does not help me. Shop somewhere more reputable.