Very bad and stupid I will never order… Very bad and stupid I will never order again I stay on the phone 3 hours no help I will not recommend to anyone I never see company like this in my whole life

Assists in outdoor fun :) Been a member since early '80's & their co-op brands have always excelled, usually cheaper and as good as or better than named brands. Now days I'm usually ordering online and I'm always satisfied, fast shipping & well packaged. Being a member has some perks that if you're quick & know what you want, you can get some fabulous deals.

REI online will cause you hours of strife While the company stocks quality products, their transactional capabilities are borderline fraudulent. Store pick-up items were delayed 20 min: at the counter I'm told my amex card has canceled half my order. I had to call AmEx on the spot to discover that some bizarre intermediary that REI uses had refunded half of it! And now, in the store, they wanted it back. The clerk told me this happens all the time 😜 2 days later they email and cancel my other purchased two items due to "inventory changes".

REI Returns = Not Good Experience Amazon = Free Returns REI = $5.99 Amazon = Returns Credited Within Hours REI = Returns Credited (hopefully) 2 Weeks Later Amazon = Return UPS, Whole Fds, Khols REI = Post Office Amazon = No box needed REI = Box, Tape, Print, Label Yourself

Greedy company that abuses their… Greedy company that abuses their workers Rights. UNION!!! UNION!!!!