Associates think themselves very cool Rei has terrible customer service. I have been to both of the SLC stores asking about bike racks. I received such a blah attitude from both associates. Scheels now gets my business. They are polite and engaged and clearly want to make the sale. See ya later REI!

DONT by a snowboard from REI Bought a brand new Jones board from REI that blew out its side wall on the 4th ride without any significant impact. REI is an authorized dealer for jones but refused to get me in touch with them even though that is the only way to address what I felt was a defective board. Most frustrating experience of my life!

Sacramento CA REI sucks Yea, this company has lost touch with their costomer service. Very disappointing with their products and employees. I bought a 150 dollar pair of shoes that blew out in 3 weeks. They refused to help in any way. Would not even help me get in touch with the manufacturer. I did the REI email servay they sent next day. I told them about my negative experience. It said a representative would contact me with in 48 hours. They never did. To bad for them my family has had a membershit for close to 30 years. Just for clarity. This is the only time I've tried to return something from them.

Sahara Convertible Pants - sattisfied I have ordered and received successfully the "Sahara Convertible Pants", which you can turn into shorts without taking your shoes off. Lightweigt and still reliable, as for now. I have no claims so far.

The only reason I gave 1 star is… The only reason I gave 1 star is because there isn’t a “no star” option. REI charges a return shipping fee for items ordered that do not fit right. Any company needs to realize with shoe sizing, it’s not an exact. Offer free returns on exchanges of the same style or at least 1 free return. REI doesn’t offer this. Essentially, it’s $5.99 to try on their shoes based on described sizing if you have to return them. It’s a risk, buy from someone who will back their product and take care of their customers.