DONT by a snowboard from REI Bought a brand new Jones board from REI that blew out its side wall on the 4th ride without any significant impact. REI is an authorized dealer for jones but refused to get me in touch with them even though that is the only way to address what I felt was a defective board. Most frustrating experience of my life!

Associates think themselves very cool Rei has terrible customer service. I have been to both of the SLC stores asking about bike racks. I received such a blah attitude from both associates. Scheels now gets my business. They are polite and engaged and clearly want to make the sale. See ya later REI!

The only reason I gave 1 star is… The only reason I gave 1 star is because there isn’t a “no star” option. REI charges a return shipping fee for items ordered that do not fit right. Any company needs to realize with shoe sizing, it’s not an exact. Offer free returns on exchanges of the same style or at least 1 free return. REI doesn’t offer this. Essentially, it’s $5.99 to try on their shoes based on described sizing if you have to return them. It’s a risk, buy from someone who will back their product and take care of their customers.

Great in person and online Great in person and online. I'm not super outdoorsy, although I usually train for at least a couple of half marathons each year, and occasionally go hiking. I've found high-quality merchandise here every time, and often at sale prices lower than what I can find elsewhere. I recently found a pair of shoes I'd been considering on clearance, and they arrived right on time and in perfect condition.

REI online will cause you hours of strife While the company stocks quality products, their transactional capabilities are borderline fraudulent. Store pick-up items were delayed 20 min: at the counter I'm told my amex card has canceled half my order. I had to call AmEx on the spot to discover that some bizarre intermediary that REI uses had refunded half of it! And now, in the store, they wanted it back. The clerk told me this happens all the time 😜 2 days later they email and cancel my other purchased two items due to "inventory changes".