Unable to login to obtain replacement card I've had the same issue before when I was trying to login to obtain online free dive manual. So I was trying to update my sons junior open water card to an adult. Login and find his record confirm it's him. It then takes me to another login screen. I enter the usual login details and it says invalid username and password. I even try the forgot password option and change it to another and then try and login again and it still does it! Terrible service

Padi.com fire all your web devs and the… Padi.com fire all your web devs and the company that is managing your website now and hire people that know what they are doing. It's actually not that difficult to produce a decent working website, but yours is the exception For a website to be this bad in 2023 is unbelievable, I'd say it's 20 years since I experienced problems like I am experiencing with Padi.com.

Elearning sorely lacking @ an outrageous price I've been trying for days to complete the AOW course online and have had only frustration!! Difficulty signing in, resigning in, unwieldy web pages, loss of my quizzes, no access to the final assessment after a brief questions about my OW recollection and a "passed 100%", errors in my eRecord and ABSOLUTELY NO ONLINE HELP AVAILABLE! All this for $178 which does not include the dives @ $399.99! Registration Code:AZRXYELHLSAS

Literally no customer service if you have a bad experience We had an awful experience with a dive centre and reported to PADI QA process. PADI couldn’t have been any less interested. PADI could have at least refunded us for the e-learning that we had paid for in good faith even if they could not force the centre to issue our refund. Instead they have kept our money despite knowing that we couldn’t complete our course. I cannot understand the poor customer service and lack of support when dive centres do not meet basic standards. It really is a case that once they have your money they do not care.

Poor quality online learning. Did not receive all learning materials Poor quality online learning material. Equipment referred to in the learning material that should have been provided as part of the package was not supplied by PADI. I have contacted PADI on 3 separate occasions and have yet to receive a response. Very poor customer service, PADI has no platform for feedback so free to charge extortionate prices and deliver little. Hugely disappointing.