What era were the PADI elearning… What era were the PADI elearning modules made in? What an incredibly frustrating user experience - 1) the site is outdated and crashes every 2min 2) the videos play and then reload continuously. It already takes 12-15 hours to finish the modules but because the videos keep buffering/reloading its adding an extra 2-3 hrs to my work. Unclear why I paid extra $$$ for this piece of crap.

Dreadful software and cannot be… Dreadful software and cannot be accessed. I'm extremely disappointed with the software. My daughter is booked in to do her Open Water in 5 weeks' time. I've purchased the online course and yet neither of us can access it (whether using Chrome, Explorer or Safari). No live chat or obvious assistance. Absolute waste of money and quite where we go from here remains to be seen.

Poor quality online learning. Did not receive all learning materials Poor quality online learning material. Equipment referred to in the learning material that should have been provided as part of the package was not supplied by PADI. I have contacted PADI on 3 separate occasions and have yet to receive a response. Very poor customer service, PADI has no platform for feedback so free to charge extortionate prices and deliver little. Hugely disappointing.

Here an alternative for $55 e-Card scam It's almost unbelievable that you have to pay $55 as a certified diver just to have your certification card displayed in the app. In the past, you could still search for your certification in the online database and show it to the dive center whenever needed. Nowadays, only the dive centers themselves have access to that. PADI truly lives up to its acronym "Put Another Dollar In." Paying $55 just to have an e-Card displayed in the app is utterly outrageous. I definitely won't go along with that. Here's how you can bypass this nonsense: 1. Uninstall your PADI app. 2. Ask your dive center to look you up in the database and provide you with a screenshot of your certification. 3. Save this screenshot and use it for all your future dives.

Literally no customer service if you have a bad experience We had an awful experience with a dive centre and reported to PADI QA process. PADI couldn’t have been any less interested. PADI could have at least refunded us for the e-learning that we had paid for in good faith even if they could not force the centre to issue our refund. Instead they have kept our money despite knowing that we couldn’t complete our course. I cannot understand the poor customer service and lack of support when dive centres do not meet basic standards. It really is a case that once they have your money they do not care.