Awful Web Site, Worse App and non-existent support Good grief! How bad can it be!? Very, apparently. Loggin into the very poorly designed, laid out and implemented web site took a number of attempts. Why so many large adverts? Once I am finally in, guess what, no certifications on record. But, doing a verification check yields all 3 of my certifications, scuba, open water and advanced open water. Trying to raise a support ticket took 3 attempts. Trying to create a Revalidate fails every time with a blank screen. Seriously!? For a global organisation that is supposed to be promoting safe, competent diving and global awareness, this is a massive FAIL! Next step is to switch my certifications to SSI

Literally no customer service if you have a bad experience We had an awful experience with a dive centre and reported to PADI QA process. PADI couldn’t have been any less interested. PADI could have at least refunded us for the e-learning that we had paid for in good faith even if they could not force the centre to issue our refund. Instead they have kept our money despite knowing that we couldn’t complete our course. I cannot understand the poor customer service and lack of support when dive centres do not meet basic standards. It really is a case that once they have your money they do not care.

PADI centers providing really poor… PADI centers providing really poor experiences and despite PADI being the provider of this courses they refuse to openly take action and help customer. Don't go to PADI unless you want to get drowned! UPDATE Following the bad reviews here they have reply to me bellow as you can see inviting me to have a private conversation. During the conversation they didn't actually offer a solution or something better but instead they have just tried to divert the conversation from public into private so less people to be aware of. Don't do Padi but instead go any alternative!

Worst website/app in existence Worst website/app in existence. Imported duplicates from my ScubaEarth account as well as 'forgot' some. Also shows duplicate certifications. Ended up having to delete everything then re-log all my dives (over 40+ dives) and even know the website shows the correct # of dives - the hours logged is wrong and it is missing all my dives from 2017 (although the # of dives shown is correct). The PADI app on Android seems okay. The slider bars, forcing you to select a site PLUS asking you to rate a dive site is inefficient and wastes time. No way to 'save' your dive buddy and no way to export dive logs (see Diviac for ideas)

Absolute Trashfire of a company Absolute Trashfire of a company, No information how to buy credits, hours waiting on the phone, passed around from organization to org. I straight-up refuse to teach under PADI anymore, i tell people Ill do recerts under SSI or nothing. DO NOT CERTIFY UNDER PADI, GO TO SSI! or you will have nothing but problems in the future