Dear Padi company / team that are… Dear Padi company / team that are responsible for making their website and app, Do better. Provide a more intuitive experience when using your products. Ask your users how they would like to use your tools. Create user flow diagrams to understand the user stories of your customers. Most of all don’t hire a cheap terrible company or person to make your products as it really effects your organization’s image.

What an appalling app and corresponding… What an appalling app and corresponding website. Nothing works, sends you around in circles, hugely frustrating and zero understanding of customer service or needs. Truly, how hard can it be to design a decent website that actually does what your customers want, which in my case is primarily to see my qualifications and see my ecards. Nightmare!!

Literally no customer service if you have a bad experience We had an awful experience with a dive centre and reported to PADI QA process. PADI couldn’t have been any less interested. PADI could have at least refunded us for the e-learning that we had paid for in good faith even if they could not force the centre to issue our refund. Instead they have kept our money despite knowing that we couldn’t complete our course. I cannot understand the poor customer service and lack of support when dive centres do not meet basic standards. It really is a case that once they have your money they do not care.

What era were the PADI elearning… What era were the PADI elearning modules made in? What an incredibly frustrating user experience - 1) the site is outdated and crashes every 2min 2) the videos play and then reload continuously. It already takes 12-15 hours to finish the modules but because the videos keep buffering/reloading its adding an extra 2-3 hrs to my work. Unclear why I paid extra $$$ for this piece of crap.

Awful Web Site, Worse App and non-existent support Good grief! How bad can it be!? Very, apparently. Loggin into the very poorly designed, laid out and implemented web site took a number of attempts. Why so many large adverts? Once I am finally in, guess what, no certifications on record. But, doing a verification check yields all 3 of my certifications, scuba, open water and advanced open water. Trying to raise a support ticket took 3 attempts. Trying to create a Revalidate fails every time with a blank screen. Seriously!? For a global organisation that is supposed to be promoting safe, competent diving and global awareness, this is a massive FAIL! Next step is to switch my certifications to SSI