Worst website/app in existence Worst website/app in existence. Imported duplicates from my ScubaEarth account as well as 'forgot' some. Also shows duplicate certifications. Ended up having to delete everything then re-log all my dives (over 40+ dives) and even know the website shows the correct # of dives - the hours logged is wrong and it is missing all my dives from 2017 (although the # of dives shown is correct). The PADI app on Android seems okay. The slider bars, forcing you to select a site PLUS asking you to rate a dive site is inefficient and wastes time. No way to 'save' your dive buddy and no way to export dive logs (see Diviac for ideas)

Literally no customer service if you have a bad experience We had an awful experience with a dive centre and reported to PADI QA process. PADI couldn’t have been any less interested. PADI could have at least refunded us for the e-learning that we had paid for in good faith even if they could not force the centre to issue our refund. Instead they have kept our money despite knowing that we couldn’t complete our course. I cannot understand the poor customer service and lack of support when dive centres do not meet basic standards. It really is a case that once they have your money they do not care.

Poor quality online learning. Did not receive all learning materials Poor quality online learning material. Equipment referred to in the learning material that should have been provided as part of the package was not supplied by PADI. I have contacted PADI on 3 separate occasions and have yet to receive a response. Very poor customer service, PADI has no platform for feedback so free to charge extortionate prices and deliver little. Hugely disappointing.

What era were the PADI elearning… What era were the PADI elearning modules made in? What an incredibly frustrating user experience - 1) the site is outdated and crashes every 2min 2) the videos play and then reload continuously. It already takes 12-15 hours to finish the modules but because the videos keep buffering/reloading its adding an extra 2-3 hrs to my work. Unclear why I paid extra $$$ for this piece of crap.

Awful Web Site, Worse App and non-existent support Good grief! How bad can it be!? Very, apparently. Loggin into the very poorly designed, laid out and implemented web site took a number of attempts. Why so many large adverts? Once I am finally in, guess what, no certifications on record. But, doing a verification check yields all 3 of my certifications, scuba, open water and advanced open water. Trying to raise a support ticket took 3 attempts. Trying to create a Revalidate fails every time with a blank screen. Seriously!? For a global organisation that is supposed to be promoting safe, competent diving and global awareness, this is a massive FAIL! Next step is to switch my certifications to SSI