Purchased a StringKing LAX shaft and… Purchased a StringKing LAX shaft and pre strung head. I thought I was getting a ok deal even with the included shipping and handling costs to get the product to Canada. However, SportStop does not disclose that the high shipping cost that they charge does not cover an additional charge that the carrier (FedEx in my case) will charge you after the parcel has been delivered for “administration/processing fee” for it to enter Canada. This cost me an additional $104.78 I tried to reach out to SportStop to discuss…..zero response.

Glad to take your money.. Glad to take your money... but will not help you with any issues. Ordered items. There was fine print stating that one of the items will be delayed. Confirmation did not state. Only when shipping the items did was it identified that it would be late. Company stated that they were unwilling to help or even try to make this work for us. In essence, they are willing to be a middleman but only when it is convenient to them.

DO NOT ORDER FROM THIS COMPANY DO NOT ORDER FROM THIS COMPANY I ordered Box LAX rib pads for my son. They didn't arrive after two weeks. My son was playing games and getting badly hurt. I emailed customer service (I could not get through on the phone) and explained that we could not buy these pads locally and could they quick ship a replacement so he would not get hurt in another game. Nothing happened. I had to call them and they did not stand behind the order and said I would have to wait for an investigation w/ UPS that could take a LONG time. If they had contacted me sooner I could have ordered from another website regular shipping, but because of their non-response I had to pay an extra $32 to overnight from another site.

They advertise no cost returns on shoes… They advertise no cost returns on shoes but then you have to pay for shipping. They’re alright, but the other lacrosse vendors seem to work harder to keep loyal customers. In 2018, simply shipping customers what they bought doesn’t inspire loyalty.

Good but slow I used this sports shop and they have exceptional prices but the shipping should be improved by including a faster shipping service.