Regardless of the issues customer service has been amazing I was unfortunately sent the wrong color/style skates and had noticed that one of the trucks was loose on the right foot. I contacted the company and they immediately sent me a printable prepaid shipping return label. I just shipped them back yesterday and I'm currently awaiting the correct style that I ordered originally. So far contact with customer service has been amazing, and I'm eagerly awaiting my new skates from Fox Skates. I will update my review once I receive them! 😁

Great Customer Service I ordered the wrong size on accident and reached out to customer service as soon as I noticed. They were SUPER nice and helpful! They made sure I was sent the right size and were so kind about my mistake. The skates fit perfectly and they’re absolutely beautiful! I can’t wait to start learning a few tricks now that I have skates that aren’t so old the ball bearings are falling out 😂

Skates are good. Shipping took a while. Customer service needs so improvement. The skates fit great and seem comfy (though the break feels a little too short or like it is too high up, we'll see how that goes when I use them). HOWEVER, they took over 2 weeks to ship (unlike what it is stated in their FAQ section). They took some time to answer my emails (in fact what got a response what the 'contact us' form on their website). I was informed that I purchased a pre-sale item in response after repeated inquiries, thus the delay, but that was not informed to me in the description of the item at the time of making the purchase nor on the confirmation emails. Despite late, they arrived in good condition (the box was pretty banged up though) and in the color and sizing I had ordered them.

Satisfied Customer Satisfied customer, Foxy Skates got my skates to me really fast. I was missing some laces but they sent those within days to me with the bag that was out of stock, which they notified me right away when they had them again good thing cause they had special on them. Customer service was awesome they answered and accomplished my order with no problems or delays. Thank you

I was excited for my purchase to… I was excited for my purchase to arrive. It has arrived but I am missing two items that we're ordered. When I made the purchase I was given a 2-5 day window to receive however it took longer than that. I do want to purchase another pair but do not want to have issues again like this current order.