Do Foxy Skates have a No Contact Customer Policy? This is 2024 and Foxy Skates’ customer service is compare to the dark ages. January 31st Foxy received my order and money. February 10th found out skates was on back order until March 22nd. February 11th Foxy gave me the option to pick another style. March 4th still HAVE NOT received tracking info and I have contacted Foxy over 8 times including FaceBook messenger. No response. Do not do business with this company. It’s not worth the headache.

If I could use zero stars I would If I could use zero stars I would. This company said they shipped my skates through FedEx and sent me a tracking number. OK. I waited about two weeks and the tracking number never updated that it had arrived at the FedEx facility. At this point, I want my money back. I asked for a refund through email since that’s the only form of contact that they give you. Nobody said a word to me. They emailed me asking me to review the crap that they never sent and never took the time to say hey we’ll issue a refund since you didn’t get the product. They ghosted me. They had my money and oh well. The saving grace for me was I used Affirm to purchase their product. I had to file a dispute with Affirm and God bless them because that’s how I got my money back. If you look this company up, they’ve changed names a couple of times and they are not a member of any better business Bureau but they’ve been hammered truly hammered about their customer service and their product as well and had I known that I would’ve never purchased in the first place, but since I know, I’m trying to get out there to do business with this company .They are thief’s.

Lack of Communication I placed an order as a Christmas gift. Per the website, the skates should have shipped in about five days; well, it took 16 days because the skates were -- unbeknownst to me -- on backorder. My biggest issue was the lack of communication, didn't know the skates were on backorder until I had emailed the company four times inquiring about the skates, especially since I had received two requests for a review. I truthfully thought I had been scammed; not a good look.

Will purchase again. The skates are wonderful and have excellent padding and wheels. Bought the royal red and the red is amazing, exactly as pictured. It did take some time to receive the skates from purchase date (website did not say they would be a pre-order), took about a month but sent an email and received a prompt response from their team on what was going on so I do appreciate that. Well worth the wait for the quality and will purchase a different color in the future.

I absolutely love my skates!!! I absolutely love my skates!!! They are so comfortable and soooooo cute❤️❤️❤️❤️❤️ Ordering my sister a pair for her birthday cause she loved mine so much. Super fast delivery was here in 3 days with regular shipping 🤗 Love, Love, Love them…trying to figure out what color to order next!