Great Customer Service and Products This ended up being an all around good experience. After a week I reached out because my order only showed that a label was created and no other updates. They got back to me within an hour and said that it usually means the order has been lost by FedEx. The promptly sent out a whole new order and I received it within a few days.

Worst customer service ever I have no idea how these people who wrote positive reviews got a response from customer service. I’ve emailed multiple times. I’m sent DMs on their social media. I’ve filled out the form on the website. Crickets. No response. My order was wrong. They sent a defective product. There is no way to contact them to get it corrected. This is the worst customer service I’ve ever experienced. I’ll never order from Foxy again.

Will purchase again. The skates are wonderful and have excellent padding and wheels. Bought the royal red and the red is amazing, exactly as pictured. It did take some time to receive the skates from purchase date (website did not say they would be a pre-order), took about a month but sent an email and received a prompt response from their team on what was going on so I do appreciate that. Well worth the wait for the quality and will purchase a different color in the future.

Super cute and comfy! The skates are gorgeous and ride effortlessly. The online photos don't do them justice. The color is SO vibrant! They'll need "breaking in" like any other new shoe would, but they seem comfortable on my feet and fit well. My only complaint is I ordered during a free skate strap giveaway and didn't recieve my strap with my order.

I was excited for my purchase to… I was excited for my purchase to arrive. It has arrived but I am missing two items that we're ordered. When I made the purchase I was given a 2-5 day window to receive however it took longer than that. I do want to purchase another pair but do not want to have issues again like this current order.