Frances Knott
GBRegardless of the issues customer service has been amazing I was unfortunately sent the wrong color/style skates and had noticed that one of the trucks was loose on the right foot. I contacted the company and they immediately sent me a printable prepaid shipping return label. I just shipped them back yesterday and I'm currently awaiting the correct style that I ordered originally. So far contact with customer service has been amazing, and I'm eagerly awaiting my new skates from Fox Skates. I will update my review once I receive them! đ
L. LOCKWOOD
GBStellar Customer Service I ordered the black skates from the OG collection not realizing that they were pre-order. I emailed over the weekend from the contact us page about when I should expect them and that Sunday I received an email offering my other options. I selected a new pair and they were shipped out as soon as I choose another pair. I received them very quickly and I can't wait to use them. I'll definitely be ordering another pair.
Janeida Griffin
GBThis company is a scam This company is a scam! I ordered skates two months ago and still have not received. They emailed me one time and said and I quote âoops, so sorry hun looks like your package got lost in transit, this happens all the time, Iâll ship you another one todayâ. I emailed them back and asked for the tracking number no response. I emailed them back telling them I support them I just need my tracking number, they still didnât respond. I filed a claim with PayPal and got my money back. PayPal said they didnât respond to them either. What a waste.
Joshua Watson
GBGreat Customer Service and Products This ended up being an all around good experience. After a week I reached out because my order only showed that a label was created and no other updates. They got back to me within an hour and said that it usually means the order has been lost by FedEx. The promptly sent out a whole new order and I received it within a few days.
Tracey Utsler- Corts
GBI was excited for my purchase to⌠I was excited for my purchase to arrive. It has arrived but I am missing two items that we're ordered. When I made the purchase I was given a 2-5 day window to receive however it took longer than that. I do want to purchase another pair but do not want to have issues again like this current order.