Stole my return I returned skates 2 months ago after paying their return ship fee by invoice and they have not provided my refund AND will not respond to me or the better business bureau. I confirmed the skates were returned per package tracking. They were not worn and were received within the return period.

Do Foxy Skates have a No Contact Customer Policy? This is 2024 and Foxy Skates’ customer service is compare to the dark ages. January 31st Foxy received my order and money. February 10th found out skates was on back order until March 22nd. February 11th Foxy gave me the option to pick another style. March 4th still HAVE NOT received tracking info and I have contacted Foxy over 8 times including FaceBook messenger. No response. Do not do business with this company. It’s not worth the headache.

Lack of Communication I placed an order as a Christmas gift. Per the website, the skates should have shipped in about five days; well, it took 16 days because the skates were -- unbeknownst to me -- on backorder. My biggest issue was the lack of communication, didn't know the skates were on backorder until I had emailed the company four times inquiring about the skates, especially since I had received two requests for a review. I truthfully thought I had been scammed; not a good look.

Super cute and comfy! The skates are gorgeous and ride effortlessly. The online photos don't do them justice. The color is SO vibrant! They'll need "breaking in" like any other new shoe would, but they seem comfortable on my feet and fit well. My only complaint is I ordered during a free skate strap giveaway and didn't recieve my strap with my order.

Great Customer Service I ordered the wrong size on accident and reached out to customer service as soon as I noticed. They were SUPER nice and helpful! They made sure I was sent the right size and were so kind about my mistake. The skates fit perfectly and they’re absolutely beautiful! I can’t wait to start learning a few tricks now that I have skates that aren’t so old the ball bearings are falling out 😂