Lack of Communication I placed an order as a Christmas gift. Per the website, the skates should have shipped in about five days; well, it took 16 days because the skates were -- unbeknownst to me -- on backorder. My biggest issue was the lack of communication, didn't know the skates were on backorder until I had emailed the company four times inquiring about the skates, especially since I had received two requests for a review. I truthfully thought I had been scammed; not a good look.

Great Customer Service I ordered the wrong size on accident and reached out to customer service as soon as I noticed. They were SUPER nice and helpful! They made sure I was sent the right size and were so kind about my mistake. The skates fit perfectly and they’re absolutely beautiful! I can’t wait to start learning a few tricks now that I have skates that aren’t so old the ball bearings are falling out 😂

Never shipped my skates Never shipped my skates. Never responded to emails. I finally just canceled my payment through PayPal. I don’t recommend this site at all. I think it’s a giant scam.

I absolutely love my skates!!! I absolutely love my skates!!! They are so comfortable and soooooo cute❤️❤️❤️❤️❤️ Ordering my sister a pair for her birthday cause she loved mine so much. Super fast delivery was here in 3 days with regular shipping 🤗 Love, Love, Love them…trying to figure out what color to order next!

This company is a scam This company is a scam! I ordered skates two months ago and still have not received. They emailed me one time and said and I quote “oops, so sorry hun looks like your package got lost in transit, this happens all the time, I’ll ship you another one today”. I emailed them back and asked for the tracking number no response. I emailed them back telling them I support them I just need my tracking number, they still didn’t respond. I filed a claim with PayPal and got my money back. PayPal said they didn’t respond to them either. What a waste.