Do Foxy Skates have a No Contact Customer Policy? This is 2024 and Foxy Skates’ customer service is compare to the dark ages. January 31st Foxy received my order and money. February 10th found out skates was on back order until March 22nd. February 11th Foxy gave me the option to pick another style. March 4th still HAVE NOT received tracking info and I have contacted Foxy over 8 times including FaceBook messenger. No response. Do not do business with this company. It’s not worth the headache.

Great everything! The skates and accessories were a great price, came within the week of ordering, even with the hurricane happening in that area, and they were way more comfy than any other skate i have ever worn. Perfect fit, extra cushioning where it needs to be and so smooth to ride. Worst thing is trying to choose which color style i wanted the most.

Customer service I haven’t received my skates yet but the customer service alone has been amazing. The response time and kindness shown has been so comforting knowing I’m being taken care of!

Stellar Customer Service I ordered the black skates from the OG collection not realizing that they were pre-order. I emailed over the weekend from the contact us page about when I should expect them and that Sunday I received an email offering my other options. I selected a new pair and they were shipped out as soon as I choose another pair. I received them very quickly and I can't wait to use them. I'll definitely be ordering another pair.

Great Customer Service and Products This ended up being an all around good experience. After a week I reached out because my order only showed that a label was created and no other updates. They got back to me within an hour and said that it usually means the order has been lost by FedEx. The promptly sent out a whole new order and I received it within a few days.