Skates are good. Shipping took a while. Customer service needs so improvement. The skates fit great and seem comfy (though the break feels a little too short or like it is too high up, we'll see how that goes when I use them). HOWEVER, they took over 2 weeks to ship (unlike what it is stated in their FAQ section). They took some time to answer my emails (in fact what got a response what the 'contact us' form on their website). I was informed that I purchased a pre-sale item in response after repeated inquiries, thus the delay, but that was not informed to me in the description of the item at the time of making the purchase nor on the confirmation emails. Despite late, they arrived in good condition (the box was pretty banged up though) and in the color and sizing I had ordered them.

Stellar Customer Service I ordered the black skates from the OG collection not realizing that they were pre-order. I emailed over the weekend from the contact us page about when I should expect them and that Sunday I received an email offering my other options. I selected a new pair and they were shipped out as soon as I choose another pair. I received them very quickly and I can't wait to use them. I'll definitely be ordering another pair.

They listened to customer feedback and… They listened to customer feedback and brought sold out skates back in stock! Customer service was always quick to respond and thorough. I'm thrilled to have the exact color combination skates that I wanted and they're comfy too. Good quality.

Customer service I haven’t received my skates yet but the customer service alone has been amazing. The response time and kindness shown has been so comforting knowing I’m being taken care of!

Do Foxy Skates have a No Contact Customer Policy? This is 2024 and Foxy Skates’ customer service is compare to the dark ages. January 31st Foxy received my order and money. February 10th found out skates was on back order until March 22nd. February 11th Foxy gave me the option to pick another style. March 4th still HAVE NOT received tracking info and I have contacted Foxy over 8 times including FaceBook messenger. No response. Do not do business with this company. It’s not worth the headache.