Lack of Communication I placed an order as a Christmas gift. Per the website, the skates should have shipped in about five days; well, it took 16 days because the skates were -- unbeknownst to me -- on backorder. My biggest issue was the lack of communication, didn't know the skates were on backorder until I had emailed the company four times inquiring about the skates, especially since I had received two requests for a review. I truthfully thought I had been scammed; not a good look.

Will purchase again. The skates are wonderful and have excellent padding and wheels. Bought the royal red and the red is amazing, exactly as pictured. It did take some time to receive the skates from purchase date (website did not say they would be a pre-order), took about a month but sent an email and received a prompt response from their team on what was going on so I do appreciate that. Well worth the wait for the quality and will purchase a different color in the future.

If I could use zero stars I would If I could use zero stars I would. This company said they shipped my skates through FedEx and sent me a tracking number. OK. I waited about two weeks and the tracking number never updated that it had arrived at the FedEx facility. At this point, I want my money back. I asked for a refund through email since that’s the only form of contact that they give you. Nobody said a word to me. They emailed me asking me to review the crap that they never sent and never took the time to say hey we’ll issue a refund since you didn’t get the product. They ghosted me. They had my money and oh well. The saving grace for me was I used Affirm to purchase their product. I had to file a dispute with Affirm and God bless them because that’s how I got my money back. If you look this company up, they’ve changed names a couple of times and they are not a member of any better business Bureau but they’ve been hammered truly hammered about their customer service and their product as well and had I known that I would’ve never purchased in the first place, but since I know, I’m trying to get out there to do business with this company .They are thief’s.

Regardless of the issues customer service has been amazing I was unfortunately sent the wrong color/style skates and had noticed that one of the trucks was loose on the right foot. I contacted the company and they immediately sent me a printable prepaid shipping return label. I just shipped them back yesterday and I'm currently awaiting the correct style that I ordered originally. So far contact with customer service has been amazing, and I'm eagerly awaiting my new skates from Fox Skates. I will update my review once I receive them! 😁

They listened to customer feedback and… They listened to customer feedback and brought sold out skates back in stock! Customer service was always quick to respond and thorough. I'm thrilled to have the exact color combination skates that I wanted and they're comfy too. Good quality.