No customer service/ No contact I've had a BDU Membership for about 5 years have ordered from them a bunch the past few orders have been slower and slower with 3 of them being canceled after 4 months and 2 never shipped to FFL refunded because of the ATF. I decided to give them one last shot after their Bankruptcy, everything was in stock. It's been a month with no update, called and left several voicemails and several emails. Funny I canceled my membership by email but they won't tell me anything about my order or how to get a refund, go figure. Will never do business with again. They will likely file another BK soon and close doors for good

Not the business it used to be. They charged me $99.00 for an annual membership and billed me an additional $49.00 bi annual payment. I placed two orders, both "in stock", one rifle scope and an EOTECH holographic sight. After numerous email attempts to communicate with them I finally gave up and had my CC company reverse the charges. I have purchased many items from BDU over the past few years, I don't know what has happened to them? What blows my mind is that I am still getting promotional emails from them. Word needs to get out, avoid, delete take your business somewhere it will be appreciated

Terrible Customer Service I ordered a firearm from them back in August. After about 2 weeks I hadn't heard anything about the gun so I reached out. I was replied to with a simple "Its a ship to store and you'll get a tracking number when it ships" When I asked about that they didn't reply further. After a month of waiting, I called their customer service and was told the gun hadn't even gotten to them yet. Only then was I informed about their ship-to-store firearms and that they take longer and then I had to wait another 15 days before my gun shipped to my FFL. Basically, they have NO customer service at all. If you want a reply to your question you have to call and wait on hold. I won't be ordering anything from them again. Their deals arent even very good, go to Optics planet instead.

Rude CS Rude CS, incompetent CS, excessive wait times, terrible website etc. Why pay for a membership to get "member prices" when they treat you like crap? They also can't be bothered to actually make any of the listings accurate. 0/10

I would give them a zero if it was an… I would give them a zero if it was an option! This company is bankrupt, literally bankrupt.. they are still advertising 5 to 7 day shipping. They don't have the merchandise they are selling, manufacturers are not selling to them and they are continuing to lie and take money from customers. Get your money back while you can! My last order was almost 4 months with no updates and nothing shipped. At the time of purchase everything was in stock and customer service will give you the prepared excuse, that is a lie!! There are to many good companies to buy from to deal with this corrupt company. Save yourself a huge headache.