Zachary C
GBWhat is the point? First and foremost their prices aren't even very good. What is the point of paying a fee if their prices are just average!?!? And worse, their customer service and order fulfillment are terrible! It takes them 1-2 weeks to ship orders. This is the only company I've dealt with in years that can't ship order in 48 hours. Just terrible.
stuart
GBAfter 4 months After 4 months , still no goods or refund!! Now no one answers my repeated calls .Are these guys still in business ,they keep sending out ads. I finally contacted my credit card company ,I suggest you all do the same.I would rate Big Daddy (big Fraud) a - O ( below zero)
Doctor Dave
GBI have been a repeat customer for many… I have been a repeat customer for many years. Very disappointed that I am still waiting for my order from October and it's December. I have called multiple times and get a canned response, same every time. The items are in stock and they are only waiting for the warehouse workers to ship it! Multiple unanswered emails. Buyer beware!
Allen C
GBI ordered 12 items July 31 2023. I ordered 12 items July 31 2023.. It is now September 20th and Nothing has shipped. I have emailed support 16 times and they no longer answer the phones and the automated message says to email support. They must be getting ready to file Chapter 11 since they are not shipping anyones items and they have not responded to anyones emails in months. Go read the reviews on their BBB page. People are furious that they have spent thousands over the past 3-5 months and not a single person has received their purchased items. Since their customer support does not respond, you can not cancel your order OR your membership and you can not get a refund. Everyone needs to report them and file claims on the BBB website.
Martin Upton
GBTerrible Customer Service I ordered a firearm from them back in August. After about 2 weeks I hadn't heard anything about the gun so I reached out. I was replied to with a simple "Its a ship to store and you'll get a tracking number when it ships" When I asked about that they didn't reply further. After a month of waiting, I called their customer service and was told the gun hadn't even gotten to them yet. Only then was I informed about their ship-to-store firearms and that they take longer and then I had to wait another 15 days before my gun shipped to my FFL. Basically, they have NO customer service at all. If you want a reply to your question you have to call and wait on hold. I won't be ordering anything from them again. Their deals arent even very good, go to Optics planet instead.