Fast turn around and delivery. -

Great support and repair part delivery Support folks that assisted me by phone were knowledgeable, helpful and professional. The parts I ordered arrived in a timely manner and are working as anticipated. Looks like a good company to me.

Quick response, polite customer service The Support team promptly responded to my emails. I also see that parts on Sole Fitness are reasonably priced compared to the cost charged by Repair techs.

Excellent price on parts that are hard to find! Excellent price on the hard-to-find elliptical parts I needed. Really appreciated the upfront honesty about the unknown timeline for obtaining the parts, and the choice to end my order right away if desired. Really REALLY appreciated it when I stuck with the order and the parts came soon after -- these guys are AWESOME!

5 days and waiting for a package shipped priority mail I paid for priority shipping on 12/6. As of 12/11, I haven't received the item. The product was shipped USPS and they don't know where the package is either. I sent a few emails to Sole Fitness Parts but I haven't received a response yet. Shipping isn't under Sole's control but helping the customer track down the package is their responsibility. Hopefully, someone calls me from Sole today.