Had the part when I couldn't find it elsewhere. My high rating is for them having a part for a exercise bike that was about 15 years old. Not only did they have the part, they sent me a couple of pictures of the part to insure it was the part I needed. The price was fair and they shipped it right away. Within a week I had my bike and exercise regime back in action! Thanks again!!

Best customer service Best customer service. Received a damaged part and immediately call a call to rectify

Got a call back in less than 10 minutes I left a voicemail and described the part I required. Got a call back from Chris in less than 10 minutes even though the Gold's Gym 290C cycle seat is not available nor can any other bike seat be altered to fit the necessary mounting configuration. I greatly appreciated his quick call back and suggestions for a workaround. Chris puts the 'care' in customer care!

Slow wrong part and bad customer care… Ordered part for my elliptical using their part finder and my model number. Part arrived about a month later. Didn’t fit. They sent me the part number via email of the part they said would fit this time. Had to pay to send back wrong part and then they didn’t refund full amount either(restocking fee). The second part arrived in about 2 weeks. They did respond to the first couple of emails I sent in about 24 hours. The second part did fit but I am pretty sure I entered the model right the first time. There is no discripion of part other than a picture and the descrepracy of the part that didn’t fit was mounting hole that was 1/8 too big

Above and beyond what was expected Unfortunately they did not have the cable I was looking for because it had been discontinued by the manufacturer, but they did offer a solution to my problem by pointing me to a company where I could have the discontinued cable custom made.