Start here I first attempted to order the parts directly from Nordic Track and they informed me that I needed to know the registration date of my machine in order to order parts. I decided to look elsewhere and I found and logged into the Fitness Parts Warehouse, listed the model number of my elliptical and found the illustration parts list for my machine. I quickly found the bushing that I needed. I ordered two bushings at a reasonable price and got free shipping. The bushings were shipped out the same day. Great service for sure.

Got a call back in less than 10 minutes I left a voicemail and described the part I required. Got a call back from Chris in less than 10 minutes even though the Gold's Gym 290C cycle seat is not available nor can any other bike seat be altered to fit the necessary mounting configuration. I greatly appreciated his quick call back and suggestions for a workaround. Chris puts the 'care' in customer care!

The curl bushings were not in package The curl bushings were not in package, only the bolt. I don't need the bolt without the bushings! Please send curl bushings to complete order.

ProForm Seat Replacement called to find out if they had a seat… I called to find out if they had a seat for my ProForm carbon CX home spinning bike. The seat on that bike for the manufacturer was grossly uncomfortable and anatomically incorrect for women. I spoke to Chris while we were talking on the phone, found a seat replacement on Amazon and suggested that I order it. He was very careful to make sure that it met the same specs as the Pro Form so that it would install correctly. He was right on! I received the seat yesterday and I'm a very happy customer!!

Excellent customer service Excellent customer service. Been a while since I have experienced that. Went above and beyond what I expected!