My Obsidian Surge 500 Meter Water… My Obsidian Surge 500 Meter Water Rowing machine sprung a leak while still under warranty after three years of use, and Ursula, Dalia, Kerissa and Minerva of Sunny Health & Fitness helped to provide me with a replacement frame in a very short period of time. Much appreciation to a great staff!

recumbrent bike I purchased a recumbrent bike less than 3 years ago. It started to make a loud grinding noise when in use. I reached out to the company and sent videos of the noise it was making.Bottom line I got nowhere. I was told I had to pay for any parts because it's warranty expired. I feel although it was not an expensive bike, I should have gotten more than three years out of it. Was not happy that everything was done by email and could not speak to someone. WOULD NOT RECOMMEND THIS PRODUCT OR COMPANY TO ANYONE!

Great Customer Service The bike we purchased is wonderful. When we received it the seat was torn. We contacted customer service and they immediately sent us a new seat.

Help assembling Magnetic Elliptical Bike. I needed help assembling the tension cable of my magnetic elliptical bike that I had just received. Called the help number on the instruction manual. Spoke with a very helpful assistant named Kitty. She reviewed the video that was available and that was not the one I needed. She then looked up alternate assembly instructions and sent me a video that worked. Viewed it and had it assembled in less than five minutes and could continue with the rest of the assembly of the elliptical bike. Was very happy with the customer service.

Sunny SF-E3911 - good elliptical & great support Sunny SF-E3911 - Support (Carlos) was amazingly helpful!!! I have clocked more than 500 miles on the Sunny SF-E3911 Elliptical machine & love it. Recently, the stepper roller was making thumping noise. Upon examining the rollers - found that one of them was flaking & pitting. Contacted Sunny Support to report the problem & Carlos responded. He agreed the roller needed to be replaced & suggested the other roller as well. As he was processing the replacement order - he said my machine was just outside the warranty period, but will process the order as a one-time replacement. The two rollers arrived about 5 days later & solved the thumping noise problem. Thank you Carlos!!! Now I can go another 500 miles (or more)!!!