Defective equipment, useless warranty Bought an elliptical from them. after 1 month it did not work. tried to contact them, no real answers, just the generic "your mail has been received and will take up to 2 weeks to respond." They only answered when I involved paypal, but I made the mistake of not elevating the claim through PP and when teh time to do it expired, they stopped answering at all. So, my advice is avoid making business with them, if you did, had a problem and used Paypal to pay them, just get your money back through Paypal's warranty because you won't get them any other way.

recumbrent bike I purchased a recumbrent bike less than 3 years ago. It started to make a loud grinding noise when in use. I reached out to the company and sent videos of the noise it was making.Bottom line I got nowhere. I was told I had to pay for any parts because it's warranty expired. I feel although it was not an expensive bike, I should have gotten more than three years out of it. Was not happy that everything was done by email and could not speak to someone. WOULD NOT RECOMMEND THIS PRODUCT OR COMPANY TO ANYONE!

Terrific Customer Service I needed to replace a small part on my RW5515 Magnetic Rowing Machine. I called Sunny's Health & Fitness Equipment Customer Service Number. The representative was Julie. Julie was professional, polite, & has a pleasant, clear voice. Julie understood what part I was explaining & knew the parts number. Julie also said were the parts diagram was on the email she sent me. I saw the part I needed right away. She explained the process of ordering a part. Asked if I had any questions. I had a few. Then we were finished. It was a quick process & simple. Yay! It was terrific having Julie process my parts request. I will let friends know how great Sunny Health & Fitness Equipment is. Thank you Julie!

Help assembling Magnetic Elliptical Bike. I needed help assembling the tension cable of my magnetic elliptical bike that I had just received. Called the help number on the instruction manual. Spoke with a very helpful assistant named Kitty. She reviewed the video that was available and that was not the one I needed. She then looked up alternate assembly instructions and sent me a video that worked. Viewed it and had it assembled in less than five minutes and could continue with the rest of the assembly of the elliptical bike. Was very happy with the customer service.

Wonderful customer support Wonderful customer support. My treadmill motor started making a loud grinding noise 8 days before the 6 month warranty expired. Sent an email to Sunny. Stephen responded that same day, asking me to send a short vid to verify my problem. Next morning, he replied, and said a new motor was being sent to me! It arrived 3 days later. Excellent company!!!