Help assembling Magnetic Elliptical Bike. I needed help assembling the tension cable of my magnetic elliptical bike that I had just received. Called the help number on the instruction manual. Spoke with a very helpful assistant named Kitty. She reviewed the video that was available and that was not the one I needed. She then looked up alternate assembly instructions and sent me a video that worked. Viewed it and had it assembled in less than five minutes and could continue with the rest of the assembly of the elliptical bike. Was very happy with the customer service.

Great Customer Service The bike we purchased is wonderful. When we received it the seat was torn. We contacted customer service and they immediately sent us a new seat.

Easy to assemble, great to use I'm 5 feet tall, 65 and female but put my step trainer together easily and quickly by myself! I broke both my ankles and one fibular a year ago and needed a smooth exerciser to strengthen my ankles and for cardio exercise. The stepper is just the thing and shows all the details you need throughout your workout. I highly recommend this exerciser

Bad product, worse support Blown away by this company's low quality treadmill and lackluster customer service. The treadmill I bought stopped running and while in communication with Sunny I learned that the issue actually originated from it being misaligned from the get go. The customer service tech had me jumping through all sorts of hoops to "fix" it, none of which addressed the issue at all, and in the end completely failed to stand by their product. Sunny's bottom line was basically the corporate version of "sucks to be you, maybe the retailer will care." Outside of a shady used car lotz I've never seen anything like it.

Wonderful customer support Wonderful customer support. My treadmill motor started making a loud grinding noise 8 days before the 6 month warranty expired. Sent an email to Sunny. Stephen responded that same day, asking me to send a short vid to verify my problem. Next morning, he replied, and said a new motor was being sent to me! It arrived 3 days later. Excellent company!!!