Great Customer Service The bike we purchased is wonderful. When we received it the seat was torn. We contacted customer service and they immediately sent us a new seat.

Great experience!! Amazing experience with Sunny Health and Fitness! I recently purchased a stationary bike and a piece on the bike had broken within 4 months. I contacted them and emailed with Steven, he was so gracious and helpful with the situation! He made the process super fast and easy, awesome customer service! Thank you for being amazing!!

Follow up to December review - they're still rotten. This is a follow-up to my December review. They finally contacted me in mid January, 2 full months after I sent a video/audio highlighting the bike issue. They said they would be sending out replacement parts within 1-4 weeks, and would notify me when the parts shipped. It is now early April...nothing. How does a company that has absolutely NO customer service stay in business??? I guess they must sell enough to unsuspecting people (like me). Like lambs to the slaughter.

Bad product, worse support Blown away by this company's low quality treadmill and lackluster customer service. The treadmill I bought stopped running and while in communication with Sunny I learned that the issue actually originated from it being misaligned from the get go. The customer service tech had me jumping through all sorts of hoops to "fix" it, none of which addressed the issue at all, and in the end completely failed to stand by their product. Sunny's bottom line was basically the corporate version of "sucks to be you, maybe the retailer will care." Outside of a shady used car lotz I've never seen anything like it.

Nice smoith ride and goid fit… I purchased the SF-B12021 exercise bike after listening to several reviews on similar models. I chose this bike after a lengthy conversation with Ursula a customer representative at SF. She sent me additional information and after review I purchased and it was atbmy door steps less than a week later. The bike is smooth ride, study and well made. The many adjustments makes it a good fit for anyone. The assembly was easy but bike is heavy. The packaging was good and secure. All components were available with tools for assembly. My first ride was like wow. For much less than the big box bikes I can still sit my tablet on handle bars and ride in any fitness classes. Thanks again Ursula Tony