My Obsidian Surge 500 Meter Water… My Obsidian Surge 500 Meter Water Rowing machine sprung a leak while still under warranty after three years of use, and Ursula, Dalia, Kerissa and Minerva of Sunny Health & Fitness helped to provide me with a replacement frame in a very short period of time. Much appreciation to a great staff!

Terrific Customer Service I needed to replace a small part on my RW5515 Magnetic Rowing Machine. I called Sunny's Health & Fitness Equipment Customer Service Number. The representative was Julie. Julie was professional, polite, & has a pleasant, clear voice. Julie understood what part I was explaining & knew the parts number. Julie also said were the parts diagram was on the email she sent me. I saw the part I needed right away. She explained the process of ordering a part. Asked if I had any questions. I had a few. Then we were finished. It was a quick process & simple. Yay! It was terrific having Julie process my parts request. I will let friends know how great Sunny Health & Fitness Equipment is. Thank you Julie!

Contact CS for a basic question Contact CS for a basic question. CS tells me to send proof of purchase and bike serial nmbr. It has no serial nmbr. I wish I would have purchased elsewhere. Their assembly instructns are not complete. If you have not built one before this can cause severe damage. Can cause damage that may not be noticeable immediately. Those who do talk there try to blame problem on it being Chinese made. They are not nice or helpful people. Also beware of spiders coming out of box. Their CS answering system is only a run around of wasting time.

No Product Support Bought treadmill off Amazon 2020. In March 2022 needed a replacement remote. Sunny advised shipping delays 8-10 months. Then I was told that same timeframe a couple more times when checking in, in latter months with the last time being in September 2022. When checking in now in February 2023 they said it's now a discontinued item and they won't replace the remote. The whole time they were advising 8-10 months I felt like it was bs. Now it seems like they were running out the clock until the time became discontinued.

Non existent customer service. Interested in buying recumbent bike. Emailed 3 times and Facebook Messaged twice - over 3 separate days - haven’t received one reply. Looks like the comments about poor customer service are right, sadly!