Sunny SF-E3911 - good elliptical & great support Sunny SF-E3911 - Support (Carlos) was amazingly helpful!!! I have clocked more than 500 miles on the Sunny SF-E3911 Elliptical machine & love it. Recently, the stepper roller was making thumping noise. Upon examining the rollers - found that one of them was flaking & pitting. Contacted Sunny Support to report the problem & Carlos responded. He agreed the roller needed to be replaced & suggested the other roller as well. As he was processing the replacement order - he said my machine was just outside the warranty period, but will process the order as a one-time replacement. The two rollers arrived about 5 days later & solved the thumping noise problem. Thank you Carlos!!! Now I can go another 500 miles (or more)!!!

Terrific Customer Service I needed to replace a small part on my RW5515 Magnetic Rowing Machine. I called Sunny's Health & Fitness Equipment Customer Service Number. The representative was Julie. Julie was professional, polite, & has a pleasant, clear voice. Julie understood what part I was explaining & knew the parts number. Julie also said were the parts diagram was on the email she sent me. I saw the part I needed right away. She explained the process of ordering a part. Asked if I had any questions. I had a few. Then we were finished. It was a quick process & simple. Yay! It was terrific having Julie process my parts request. I will let friends know how great Sunny Health & Fitness Equipment is. Thank you Julie!

Follow up to December review - they're still rotten. This is a follow-up to my December review. They finally contacted me in mid January, 2 full months after I sent a video/audio highlighting the bike issue. They said they would be sending out replacement parts within 1-4 weeks, and would notify me when the parts shipped. It is now early April...nothing. How does a company that has absolutely NO customer service stay in business??? I guess they must sell enough to unsuspecting people (like me). Like lambs to the slaughter.

No Product Support Bought treadmill off Amazon 2020. In March 2022 needed a replacement remote. Sunny advised shipping delays 8-10 months. Then I was told that same timeframe a couple more times when checking in, in latter months with the last time being in September 2022. When checking in now in February 2023 they said it's now a discontinued item and they won't replace the remote. The whole time they were advising 8-10 months I felt like it was bs. Now it seems like they were running out the clock until the time became discontinued.

Defective equipment, useless warranty Bought an elliptical from them. after 1 month it did not work. tried to contact them, no real answers, just the generic "your mail has been received and will take up to 2 weeks to respond." They only answered when I involved paypal, but I made the mistake of not elevating the claim through PP and when teh time to do it expired, they stopped answering at all. So, my advice is avoid making business with them, if you did, had a problem and used Paypal to pay them, just get your money back through Paypal's warranty because you won't get them any other way.