Non existent customer service. Interested in buying recumbent bike. Emailed 3 times and Facebook Messaged twice - over 3 separate days - haven’t received one reply. Looks like the comments about poor customer service are right, sadly!

Great Customer Service The bike we purchased is wonderful. When we received it the seat was torn. We contacted customer service and they immediately sent us a new seat.

Nice smoith ride and goid fit… I purchased the SF-B12021 exercise bike after listening to several reviews on similar models. I chose this bike after a lengthy conversation with Ursula a customer representative at SF. She sent me additional information and after review I purchased and it was atbmy door steps less than a week later. The bike is smooth ride, study and well made. The many adjustments makes it a good fit for anyone. The assembly was easy but bike is heavy. The packaging was good and secure. All components were available with tools for assembly. My first ride was like wow. For much less than the big box bikes I can still sit my tablet on handle bars and ride in any fitness classes. Thanks again Ursula Tony

My Obsidian Surge 500 Meter Water… My Obsidian Surge 500 Meter Water Rowing machine sprung a leak while still under warranty after three years of use, and Ursula, Dalia, Kerissa and Minerva of Sunny Health & Fitness helped to provide me with a replacement frame in a very short period of time. Much appreciation to a great staff!

Terrific Customer Service I needed to replace a small part on my RW5515 Magnetic Rowing Machine. I called Sunny's Health & Fitness Equipment Customer Service Number. The representative was Julie. Julie was professional, polite, & has a pleasant, clear voice. Julie understood what part I was explaining & knew the parts number. Julie also said were the parts diagram was on the email she sent me. I saw the part I needed right away. She explained the process of ordering a part. Asked if I had any questions. I had a few. Then we were finished. It was a quick process & simple. Yay! It was terrific having Julie process my parts request. I will let friends know how great Sunny Health & Fitness Equipment is. Thank you Julie!