Terrific Customer Service I needed to replace a small part on my RW5515 Magnetic Rowing Machine. I called Sunny's Health & Fitness Equipment Customer Service Number. The representative was Julie. Julie was professional, polite, & has a pleasant, clear voice. Julie understood what part I was explaining & knew the parts number. Julie also said were the parts diagram was on the email she sent me. I saw the part I needed right away. She explained the process of ordering a part. Asked if I had any questions. I had a few. Then we were finished. It was a quick process & simple. Yay! It was terrific having Julie process my parts request. I will let friends know how great Sunny Health & Fitness Equipment is. Thank you Julie!

My Obsidian Surge 500 Meter Water… My Obsidian Surge 500 Meter Water Rowing machine sprung a leak while still under warranty after three years of use, and Ursula, Dalia, Kerissa and Minerva of Sunny Health & Fitness helped to provide me with a replacement frame in a very short period of time. Much appreciation to a great staff!

Follow up to December review - they're still rotten. This is a follow-up to my December review. They finally contacted me in mid January, 2 full months after I sent a video/audio highlighting the bike issue. They said they would be sending out replacement parts within 1-4 weeks, and would notify me when the parts shipped. It is now early April...nothing. How does a company that has absolutely NO customer service stay in business??? I guess they must sell enough to unsuspecting people (like me). Like lambs to the slaughter.

Great Customer Service The bike we purchased is wonderful. When we received it the seat was torn. We contacted customer service and they immediately sent us a new seat.

No Product Support Bought treadmill off Amazon 2020. In March 2022 needed a replacement remote. Sunny advised shipping delays 8-10 months. Then I was told that same timeframe a couple more times when checking in, in latter months with the last time being in September 2022. When checking in now in February 2023 they said it's now a discontinued item and they won't replace the remote. The whole time they were advising 8-10 months I felt like it was bs. Now it seems like they were running out the clock until the time became discontinued.