Sunny SF-E3911 - good elliptical & great support Sunny SF-E3911 - Support (Carlos) was amazingly helpful!!! I have clocked more than 500 miles on the Sunny SF-E3911 Elliptical machine & love it. Recently, the stepper roller was making thumping noise. Upon examining the rollers - found that one of them was flaking & pitting. Contacted Sunny Support to report the problem & Carlos responded. He agreed the roller needed to be replaced & suggested the other roller as well. As he was processing the replacement order - he said my machine was just outside the warranty period, but will process the order as a one-time replacement. The two rollers arrived about 5 days later & solved the thumping noise problem. Thank you Carlos!!! Now I can go another 500 miles (or more)!!!

Great experience!! Amazing experience with Sunny Health and Fitness! I recently purchased a stationary bike and a piece on the bike had broken within 4 months. I contacted them and emailed with Steven, he was so gracious and helpful with the situation! He made the process super fast and easy, awesome customer service! Thank you for being amazing!!

Terrific Customer Service I needed to replace a small part on my RW5515 Magnetic Rowing Machine. I called Sunny's Health & Fitness Equipment Customer Service Number. The representative was Julie. Julie was professional, polite, & has a pleasant, clear voice. Julie understood what part I was explaining & knew the parts number. Julie also said were the parts diagram was on the email she sent me. I saw the part I needed right away. She explained the process of ordering a part. Asked if I had any questions. I had a few. Then we were finished. It was a quick process & simple. Yay! It was terrific having Julie process my parts request. I will let friends know how great Sunny Health & Fitness Equipment is. Thank you Julie!

Excellent Service! I think this is only the second review I’ve ever written, but the outstanding help that I received from the Sunny Fitness Support team, especially Hugo and Carlos, was worthy of a review. Their help was incredible! I have a Sunny Fitness treadmill SF-T4400 Motorized Treadmill, that I purchased a few years back. It’s been such a gift to my health and well being, mentally and physically. I use it 5 days a week and the benefits are huge!! Saw me through the loss of my father, still helps me through the grief. The treadmill began to have electrical issues a few months back, a faulty wire. I live at the coast and items rust easily, I don’t know what the exact cause, regardless, the support that I received to bring it back to life, was over and beyond what I expected! I was walked, (pun intended) through how to change the wires, sent a video on the steps, every aspect that was needed to bring my treadmill back to life was covered! it actually was an easy fix! I commend Sunny Fitness for hiring such outstanding humans; capable, knowledgable, solution oriented, as well as kind, compassionate and patient as I sorted through what was wrong and how to fix it. Their service was prompt, attention to emails immediate, replacement products timely. Not only is the treadmill up and running, it didn’t end up in a landfill, taking unnecessary space! Success all the way around! They said, "Our #1 priority is helping customers remain happy and healthy!” they proved they do just that. Sunny Fitness equipment will continue to be my go to fitness equipment because of this extraordinary service, my wonderful experience with their support team and overall great treadmill! Thank you Sunny Fitness and Carlos and Hugo!!

Defective equipment, useless warranty Bought an elliptical from them. after 1 month it did not work. tried to contact them, no real answers, just the generic "your mail has been received and will take up to 2 weeks to respond." They only answered when I involved paypal, but I made the mistake of not elevating the claim through PP and when teh time to do it expired, they stopped answering at all. So, my advice is avoid making business with them, if you did, had a problem and used Paypal to pay them, just get your money back through Paypal's warranty because you won't get them any other way.