Great experience!! Amazing experience with Sunny Health and Fitness! I recently purchased a stationary bike and a piece on the bike had broken within 4 months. I contacted them and emailed with Steven, he was so gracious and helpful with the situation! He made the process super fast and easy, awesome customer service! Thank you for being amazing!!

Carlos Carlos, great help in assisting me with recumbent bike issue and seller on Amazon. I’m still perplexed that the model I received was actually a different model than was ordered once the casing was removed. Can’t get belt back on but I can “free-style peddle” with zero tension. Bummer but Carlos tried his best to help and was very pleasant.

Follow up to December review - they're still rotten. This is a follow-up to my December review. They finally contacted me in mid January, 2 full months after I sent a video/audio highlighting the bike issue. They said they would be sending out replacement parts within 1-4 weeks, and would notify me when the parts shipped. It is now early April...nothing. How does a company that has absolutely NO customer service stay in business??? I guess they must sell enough to unsuspecting people (like me). Like lambs to the slaughter.

Wonderful customer support Wonderful customer support. My treadmill motor started making a loud grinding noise 8 days before the 6 month warranty expired. Sent an email to Sunny. Stephen responded that same day, asking me to send a short vid to verify my problem. Next morning, he replied, and said a new motor was being sent to me! It arrived 3 days later. Excellent company!!!

Excellent Service! I think this is only the second review I’ve ever written, but the outstanding help that I received from the Sunny Fitness Support team, especially Hugo and Carlos, was worthy of a review. Their help was incredible! I have a Sunny Fitness treadmill SF-T4400 Motorized Treadmill, that I purchased a few years back. It’s been such a gift to my health and well being, mentally and physically. I use it 5 days a week and the benefits are huge!! Saw me through the loss of my father, still helps me through the grief. The treadmill began to have electrical issues a few months back, a faulty wire. I live at the coast and items rust easily, I don’t know what the exact cause, regardless, the support that I received to bring it back to life, was over and beyond what I expected! I was walked, (pun intended) through how to change the wires, sent a video on the steps, every aspect that was needed to bring my treadmill back to life was covered! it actually was an easy fix! I commend Sunny Fitness for hiring such outstanding humans; capable, knowledgable, solution oriented, as well as kind, compassionate and patient as I sorted through what was wrong and how to fix it. Their service was prompt, attention to emails immediate, replacement products timely. Not only is the treadmill up and running, it didn’t end up in a landfill, taking unnecessary space! Success all the way around! They said, "Our #1 priority is helping customers remain happy and healthy!” they proved they do just that. Sunny Fitness equipment will continue to be my go to fitness equipment because of this extraordinary service, my wonderful experience with their support team and overall great treadmill! Thank you Sunny Fitness and Carlos and Hugo!!