Bad product, worse support Blown away by this company's low quality treadmill and lackluster customer service. The treadmill I bought stopped running and while in communication with Sunny I learned that the issue actually originated from it being misaligned from the get go. The customer service tech had me jumping through all sorts of hoops to "fix" it, none of which addressed the issue at all, and in the end completely failed to stand by their product. Sunny's bottom line was basically the corporate version of "sucks to be you, maybe the retailer will care." Outside of a shady used car lotz I've never seen anything like it.

Sunny SF-E3911 - good elliptical & great support Sunny SF-E3911 - Support (Carlos) was amazingly helpful!!! I have clocked more than 500 miles on the Sunny SF-E3911 Elliptical machine & love it. Recently, the stepper roller was making thumping noise. Upon examining the rollers - found that one of them was flaking & pitting. Contacted Sunny Support to report the problem & Carlos responded. He agreed the roller needed to be replaced & suggested the other roller as well. As he was processing the replacement order - he said my machine was just outside the warranty period, but will process the order as a one-time replacement. The two rollers arrived about 5 days later & solved the thumping noise problem. Thank you Carlos!!! Now I can go another 500 miles (or more)!!!

Follow up to December review - they're still rotten. This is a follow-up to my December review. They finally contacted me in mid January, 2 full months after I sent a video/audio highlighting the bike issue. They said they would be sending out replacement parts within 1-4 weeks, and would notify me when the parts shipped. It is now early April...nothing. How does a company that has absolutely NO customer service stay in business??? I guess they must sell enough to unsuspecting people (like me). Like lambs to the slaughter.

Carlos Carlos, great help in assisting me with recumbent bike issue and seller on Amazon. I’m still perplexed that the model I received was actually a different model than was ordered once the casing was removed. Can’t get belt back on but I can “free-style peddle” with zero tension. Bummer but Carlos tried his best to help and was very pleasant.

Lauren was excellent Lauren was excellent. She was very patient with me. The rower I got (sf-rw5515) is functional and cheap, which means its a good "starter machine" to see if you have the dedication and willpower to take up rowing. If you like rowing and can use this machine routinely for awhile, you can always upgrade for a better model later. The only flaw with the machine is that it doesnt count distance. It counts time, strokes, estimated calories burned, and total strokes over the machines life. But for like 200 dollars, its fine.