recumbrent bike I purchased a recumbrent bike less than 3 years ago. It started to make a loud grinding noise when in use. I reached out to the company and sent videos of the noise it was making.Bottom line I got nowhere. I was told I had to pay for any parts because it's warranty expired. I feel although it was not an expensive bike, I should have gotten more than three years out of it. Was not happy that everything was done by email and could not speak to someone. WOULD NOT RECOMMEND THIS PRODUCT OR COMPANY TO ANYONE!

My Obsidian Surge 500 Meter Water… My Obsidian Surge 500 Meter Water Rowing machine sprung a leak while still under warranty after three years of use, and Ursula, Dalia, Kerissa and Minerva of Sunny Health & Fitness helped to provide me with a replacement frame in a very short period of time. Much appreciation to a great staff!

Lauren was excellent Lauren was excellent. She was very patient with me. The rower I got (sf-rw5515) is functional and cheap, which means its a good "starter machine" to see if you have the dedication and willpower to take up rowing. If you like rowing and can use this machine routinely for awhile, you can always upgrade for a better model later. The only flaw with the machine is that it doesnt count distance. It counts time, strokes, estimated calories burned, and total strokes over the machines life. But for like 200 dollars, its fine.

Carlos Carlos, great help in assisting me with recumbent bike issue and seller on Amazon. I’m still perplexed that the model I received was actually a different model than was ordered once the casing was removed. Can’t get belt back on but I can “free-style peddle” with zero tension. Bummer but Carlos tried his best to help and was very pleasant.

Wonderful customer support Wonderful customer support. My treadmill motor started making a loud grinding noise 8 days before the 6 month warranty expired. Sent an email to Sunny. Stephen responded that same day, asking me to send a short vid to verify my problem. Next morning, he replied, and said a new motor was being sent to me! It arrived 3 days later. Excellent company!!!