Follow up to December review - they're still rotten. This is a follow-up to my December review. They finally contacted me in mid January, 2 full months after I sent a video/audio highlighting the bike issue. They said they would be sending out replacement parts within 1-4 weeks, and would notify me when the parts shipped. It is now early April...nothing. How does a company that has absolutely NO customer service stay in business??? I guess they must sell enough to unsuspecting people (like me). Like lambs to the slaughter.

Easy to assemble, great to use I'm 5 feet tall, 65 and female but put my step trainer together easily and quickly by myself! I broke both my ankles and one fibular a year ago and needed a smooth exerciser to strengthen my ankles and for cardio exercise. The stepper is just the thing and shows all the details you need throughout your workout. I highly recommend this exerciser

Kitty was very helpful in guiding us in… Kitty was very helpful in guiding us in searching for the right incumbent bike. Love the Sunny bike.

Lauren was excellent Lauren was excellent. She was very patient with me. The rower I got (sf-rw5515) is functional and cheap, which means its a good "starter machine" to see if you have the dedication and willpower to take up rowing. If you like rowing and can use this machine routinely for awhile, you can always upgrade for a better model later. The only flaw with the machine is that it doesnt count distance. It counts time, strokes, estimated calories burned, and total strokes over the machines life. But for like 200 dollars, its fine.

Nice smoith ride and goid fit… I purchased the SF-B12021 exercise bike after listening to several reviews on similar models. I chose this bike after a lengthy conversation with Ursula a customer representative at SF. She sent me additional information and after review I purchased and it was atbmy door steps less than a week later. The bike is smooth ride, study and well made. The many adjustments makes it a good fit for anyone. The assembly was easy but bike is heavy. The packaging was good and secure. All components were available with tools for assembly. My first ride was like wow. For much less than the big box bikes I can still sit my tablet on handle bars and ride in any fitness classes. Thanks again Ursula Tony