Wonderful customer support Wonderful customer support. My treadmill motor started making a loud grinding noise 8 days before the 6 month warranty expired. Sent an email to Sunny. Stephen responded that same day, asking me to send a short vid to verify my problem. Next morning, he replied, and said a new motor was being sent to me! It arrived 3 days later. Excellent company!!!

Contact CS for a basic question Contact CS for a basic question. CS tells me to send proof of purchase and bike serial nmbr. It has no serial nmbr. I wish I would have purchased elsewhere. Their assembly instructns are not complete. If you have not built one before this can cause severe damage. Can cause damage that may not be noticeable immediately. Those who do talk there try to blame problem on it being Chinese made. They are not nice or helpful people. Also beware of spiders coming out of box. Their CS answering system is only a run around of wasting time.

Great experience!! Amazing experience with Sunny Health and Fitness! I recently purchased a stationary bike and a piece on the bike had broken within 4 months. I contacted them and emailed with Steven, he was so gracious and helpful with the situation! He made the process super fast and easy, awesome customer service! Thank you for being amazing!!

Bad product, worse support Blown away by this company's low quality treadmill and lackluster customer service. The treadmill I bought stopped running and while in communication with Sunny I learned that the issue actually originated from it being misaligned from the get go. The customer service tech had me jumping through all sorts of hoops to "fix" it, none of which addressed the issue at all, and in the end completely failed to stand by their product. Sunny's bottom line was basically the corporate version of "sucks to be you, maybe the retailer will care." Outside of a shady used car lotz I've never seen anything like it.

Great Customer Service The bike we purchased is wonderful. When we received it the seat was torn. We contacted customer service and they immediately sent us a new seat.