Wonderful customer support Wonderful customer support. My treadmill motor started making a loud grinding noise 8 days before the 6 month warranty expired. Sent an email to Sunny. Stephen responded that same day, asking me to send a short vid to verify my problem. Next morning, he replied, and said a new motor was being sent to me! It arrived 3 days later. Excellent company!!!

Carlos Carlos, great help in assisting me with recumbent bike issue and seller on Amazon. I’m still perplexed that the model I received was actually a different model than was ordered once the casing was removed. Can’t get belt back on but I can “free-style peddle” with zero tension. Bummer but Carlos tried his best to help and was very pleasant.

Non existent customer service. Interested in buying recumbent bike. Emailed 3 times and Facebook Messaged twice - over 3 separate days - haven’t received one reply. Looks like the comments about poor customer service are right, sadly!

Nice smoith ride and goid fit… I purchased the SF-B12021 exercise bike after listening to several reviews on similar models. I chose this bike after a lengthy conversation with Ursula a customer representative at SF. She sent me additional information and after review I purchased and it was atbmy door steps less than a week later. The bike is smooth ride, study and well made. The many adjustments makes it a good fit for anyone. The assembly was easy but bike is heavy. The packaging was good and secure. All components were available with tools for assembly. My first ride was like wow. For much less than the big box bikes I can still sit my tablet on handle bars and ride in any fitness classes. Thanks again Ursula Tony

Great Customer Service The bike we purchased is wonderful. When we received it the seat was torn. We contacted customer service and they immediately sent us a new seat.