Lauren was excellent Lauren was excellent. She was very patient with me. The rower I got (sf-rw5515) is functional and cheap, which means its a good "starter machine" to see if you have the dedication and willpower to take up rowing. If you like rowing and can use this machine routinely for awhile, you can always upgrade for a better model later. The only flaw with the machine is that it doesnt count distance. It counts time, strokes, estimated calories burned, and total strokes over the machines life. But for like 200 dollars, its fine.

Nice smoith ride and goid fit… I purchased the SF-B12021 exercise bike after listening to several reviews on similar models. I chose this bike after a lengthy conversation with Ursula a customer representative at SF. She sent me additional information and after review I purchased and it was atbmy door steps less than a week later. The bike is smooth ride, study and well made. The many adjustments makes it a good fit for anyone. The assembly was easy but bike is heavy. The packaging was good and secure. All components were available with tools for assembly. My first ride was like wow. For much less than the big box bikes I can still sit my tablet on handle bars and ride in any fitness classes. Thanks again Ursula Tony

Wonderful customer support Wonderful customer support. My treadmill motor started making a loud grinding noise 8 days before the 6 month warranty expired. Sent an email to Sunny. Stephen responded that same day, asking me to send a short vid to verify my problem. Next morning, he replied, and said a new motor was being sent to me! It arrived 3 days later. Excellent company!!!

My Obsidian Surge 500 Meter Water… My Obsidian Surge 500 Meter Water Rowing machine sprung a leak while still under warranty after three years of use, and Ursula, Dalia, Kerissa and Minerva of Sunny Health & Fitness helped to provide me with a replacement frame in a very short period of time. Much appreciation to a great staff!

Follow up to December review - they're still rotten. This is a follow-up to my December review. They finally contacted me in mid January, 2 full months after I sent a video/audio highlighting the bike issue. They said they would be sending out replacement parts within 1-4 weeks, and would notify me when the parts shipped. It is now early April...nothing. How does a company that has absolutely NO customer service stay in business??? I guess they must sell enough to unsuspecting people (like me). Like lambs to the slaughter.