Sunny SF-E3911 - good elliptical & great support Sunny SF-E3911 - Support (Carlos) was amazingly helpful!!! I have clocked more than 500 miles on the Sunny SF-E3911 Elliptical machine & love it. Recently, the stepper roller was making thumping noise. Upon examining the rollers - found that one of them was flaking & pitting. Contacted Sunny Support to report the problem & Carlos responded. He agreed the roller needed to be replaced & suggested the other roller as well. As he was processing the replacement order - he said my machine was just outside the warranty period, but will process the order as a one-time replacement. The two rollers arrived about 5 days later & solved the thumping noise problem. Thank you Carlos!!! Now I can go another 500 miles (or more)!!!

Excellent Service! I think this is only the second review I’ve ever written, but the outstanding help that I received from the Sunny Fitness Support team, especially Hugo and Carlos, was worthy of a review. Their help was incredible! I have a Sunny Fitness treadmill SF-T4400 Motorized Treadmill, that I purchased a few years back. It’s been such a gift to my health and well being, mentally and physically. I use it 5 days a week and the benefits are huge!! Saw me through the loss of my father, still helps me through the grief. The treadmill began to have electrical issues a few months back, a faulty wire. I live at the coast and items rust easily, I don’t know what the exact cause, regardless, the support that I received to bring it back to life, was over and beyond what I expected! I was walked, (pun intended) through how to change the wires, sent a video on the steps, every aspect that was needed to bring my treadmill back to life was covered! it actually was an easy fix! I commend Sunny Fitness for hiring such outstanding humans; capable, knowledgable, solution oriented, as well as kind, compassionate and patient as I sorted through what was wrong and how to fix it. Their service was prompt, attention to emails immediate, replacement products timely. Not only is the treadmill up and running, it didn’t end up in a landfill, taking unnecessary space! Success all the way around! They said, "Our #1 priority is helping customers remain happy and healthy!” they proved they do just that. Sunny Fitness equipment will continue to be my go to fitness equipment because of this extraordinary service, my wonderful experience with their support team and overall great treadmill! Thank you Sunny Fitness and Carlos and Hugo!!

Terrific Customer Service I needed to replace a small part on my RW5515 Magnetic Rowing Machine. I called Sunny's Health & Fitness Equipment Customer Service Number. The representative was Julie. Julie was professional, polite, & has a pleasant, clear voice. Julie understood what part I was explaining & knew the parts number. Julie also said were the parts diagram was on the email she sent me. I saw the part I needed right away. She explained the process of ordering a part. Asked if I had any questions. I had a few. Then we were finished. It was a quick process & simple. Yay! It was terrific having Julie process my parts request. I will let friends know how great Sunny Health & Fitness Equipment is. Thank you Julie!

Kitty was very helpful in guiding us in… Kitty was very helpful in guiding us in searching for the right incumbent bike. Love the Sunny bike.

Follow up to December review - they're still rotten. This is a follow-up to my December review. They finally contacted me in mid January, 2 full months after I sent a video/audio highlighting the bike issue. They said they would be sending out replacement parts within 1-4 weeks, and would notify me when the parts shipped. It is now early April...nothing. How does a company that has absolutely NO customer service stay in business??? I guess they must sell enough to unsuspecting people (like me). Like lambs to the slaughter.