Sunny SF-E3911 - good elliptical & great support Sunny SF-E3911 - Support (Carlos) was amazingly helpful!!! I have clocked more than 500 miles on the Sunny SF-E3911 Elliptical machine & love it. Recently, the stepper roller was making thumping noise. Upon examining the rollers - found that one of them was flaking & pitting. Contacted Sunny Support to report the problem & Carlos responded. He agreed the roller needed to be replaced & suggested the other roller as well. As he was processing the replacement order - he said my machine was just outside the warranty period, but will process the order as a one-time replacement. The two rollers arrived about 5 days later & solved the thumping noise problem. Thank you Carlos!!! Now I can go another 500 miles (or more)!!!

Terrific Customer Service I needed to replace a small part on my RW5515 Magnetic Rowing Machine. I called Sunny's Health & Fitness Equipment Customer Service Number. The representative was Julie. Julie was professional, polite, & has a pleasant, clear voice. Julie understood what part I was explaining & knew the parts number. Julie also said were the parts diagram was on the email she sent me. I saw the part I needed right away. She explained the process of ordering a part. Asked if I had any questions. I had a few. Then we were finished. It was a quick process & simple. Yay! It was terrific having Julie process my parts request. I will let friends know how great Sunny Health & Fitness Equipment is. Thank you Julie!

My Obsidian Surge 500 Meter Water… My Obsidian Surge 500 Meter Water Rowing machine sprung a leak while still under warranty after three years of use, and Ursula, Dalia, Kerissa and Minerva of Sunny Health & Fitness helped to provide me with a replacement frame in a very short period of time. Much appreciation to a great staff!

Non existent customer service. Interested in buying recumbent bike. Emailed 3 times and Facebook Messaged twice - over 3 separate days - haven’t received one reply. Looks like the comments about poor customer service are right, sadly!

Follow up to December review - they're still rotten. This is a follow-up to my December review. They finally contacted me in mid January, 2 full months after I sent a video/audio highlighting the bike issue. They said they would be sending out replacement parts within 1-4 weeks, and would notify me when the parts shipped. It is now early April...nothing. How does a company that has absolutely NO customer service stay in business??? I guess they must sell enough to unsuspecting people (like me). Like lambs to the slaughter.