Great experience!! Amazing experience with Sunny Health and Fitness! I recently purchased a stationary bike and a piece on the bike had broken within 4 months. I contacted them and emailed with Steven, he was so gracious and helpful with the situation! He made the process super fast and easy, awesome customer service! Thank you for being amazing!!

No Product Support Bought treadmill off Amazon 2020. In March 2022 needed a replacement remote. Sunny advised shipping delays 8-10 months. Then I was told that same timeframe a couple more times when checking in, in latter months with the last time being in September 2022. When checking in now in February 2023 they said it's now a discontinued item and they won't replace the remote. The whole time they were advising 8-10 months I felt like it was bs. Now it seems like they were running out the clock until the time became discontinued.

Wonderful customer support Wonderful customer support. My treadmill motor started making a loud grinding noise 8 days before the 6 month warranty expired. Sent an email to Sunny. Stephen responded that same day, asking me to send a short vid to verify my problem. Next morning, he replied, and said a new motor was being sent to me! It arrived 3 days later. Excellent company!!!

Sunny SF-E3911 - good elliptical & great support Sunny SF-E3911 - Support (Carlos) was amazingly helpful!!! I have clocked more than 500 miles on the Sunny SF-E3911 Elliptical machine & love it. Recently, the stepper roller was making thumping noise. Upon examining the rollers - found that one of them was flaking & pitting. Contacted Sunny Support to report the problem & Carlos responded. He agreed the roller needed to be replaced & suggested the other roller as well. As he was processing the replacement order - he said my machine was just outside the warranty period, but will process the order as a one-time replacement. The two rollers arrived about 5 days later & solved the thumping noise problem. Thank you Carlos!!! Now I can go another 500 miles (or more)!!!

Non existent customer service. Interested in buying recumbent bike. Emailed 3 times and Facebook Messaged twice - over 3 separate days - haven’t received one reply. Looks like the comments about poor customer service are right, sadly!