Penalty box seem to have improved their… Penalty box seem to have improved their customer service and following a refund I'm happy again. The physical product is good and a useful exercise tool. I hope new customers don't unknowingly sign up for the monthly subscription - beware.

Customer service is spot on! -

Great Training Tool Using the penaltybox boxes helps us improve our speed, strength and agility. Our gym incorporates this tool in our stations. We recommend adding it to gyms or home gyms.

Versatile and fun As a personal trainer and group fitness instructor, I love the versatility that penalty boxes offer. I can use them with a wide range of clients. My youth training classes especially love them, and always get excited when we pull them out for class.

Absolutely terrible customer service Absolutely terrible customer service! Paid for 8-day Express shipping, the support answered after a month that it is en route and I should be patient and then after couple of days I have received notification that now it is shipped. Arrived today, 3 months after they took my money!!! And I had to pay extra for customs because it was shipped from China, not the USA. Never recommending to anyone.