Fast delivery Fast delivery Got my order on time Happy with the great product Love the viarity in exersises of penaltybox great Smile2bfit

Absolutely terrible customer service Absolutely terrible customer service! Paid for 8-day Express shipping, the support answered after a month that it is en route and I should be patient and then after couple of days I have received notification that now it is shipped. Arrived today, 3 months after they took my money!!! And I had to pay extra for customs because it was shipped from China, not the USA. Never recommending to anyone.

CAUTION DO NOT ORDER Absolutely no communication after they took my money and never sent my order. I've tried everything to contact them but of course no answer. I believe this to be a fraudulent company DO NOT BUY ANYTHING. I have tried email as well and no answer. A full year later you respond? I don't believe this to be a legitimate company.

A very dodgy company! A very dodgy company and the product is not worth the hassle! Firstly when the item arrives in the UK you have to pay an additional £16.00 shipping fee for DHL to bring to your address (this is on top of the the shipping fee on payment). You will receive an email from DHL looking for the payment. Secondly after nearly 2 years of buying the product they have taken a £9.00 so called membership fee that they say I signed up for during my purchase. This is total lies as if that had been the case they would have started taking the money out a lot sooner. Luckily for me they hadn't and that I noticed this suspicious debit. You can quite easily make this product yourself, don't waste your money and be scammed!!

Penalty box seem to have improved their… Penalty box seem to have improved their customer service and following a refund I'm happy again. The physical product is good and a useful exercise tool. I hope new customers don't unknowingly sign up for the monthly subscription - beware.