Took unauthorized payments I'm a gym owner and the actual product is ok BUT when I bought these for our facility, my payment details were used to pay for a monthly membership subscription which I didn't sign up for or authorize. I only reslized payments were coming out about 5 months later. I couldn't access their website membership area as I had never been sent login details so I had to contact their support team who responded abruptly and without any apology but stopped the payments. That was 9 months ago and then a few weeks back I found another unauthorized charge on my account from Penalty Box training. Support team didn't even respond to my email this time so I had to contact my bank fraud team for a refund and to block these scammers from taking more. Seriously unprofessional company who have little regard for customers. If you have bought any products from them, i suggest you check your bank statements. Safe to say we wont buy from them again.

Scam Scam. Order two penalty boxes, only received one. Contacted company to advise, there weren’t interested. Also charged monthly ‘membership’ fee which far outweighs value of product.

Customer service is spot on! -

Happy Students happy instructor I am Zumba instructor for more than 10 years, and I feel I need more than that, so I ordered Penaltybox for my students 2 years ago, I also added steps when they just came out, it’s a complete workout with the steps! I normally do 15 minutes core and glute workout on the steps!! My classes are getting bigger and bigger!! All my students love the classes and programs! 🤗👍

Penalty box seem to have improved their… Penalty box seem to have improved their customer service and following a refund I'm happy again. The physical product is good and a useful exercise tool. I hope new customers don't unknowingly sign up for the monthly subscription - beware.