Terrible Customer Service BWSS's customer support is terrible. The product I ordered came damaged. They acknowledge that this happens a lot, blamed it completly on the shipping company, and said I needed to settle it with them. After that proved to be a dead end, BWSS kept passing me back and forth between two people, Kira and Sarah, who each clearly didn't even bother reading the email thread and offered absolutely no help. They gave me the run around until I just gave up. Their products aren't unique, I suggest ordering from any other company.

I purchased 95lb I purchased 95lb. adjustable dumbbells and I can’t believe how much better these are than traditional dumbbells. They really pay for themselves! BWSS is a great company who communicated shipping delays which isn’t even their fault. There’s a global container shortage, longshoreman worker issues related to Covid, etc. I would highly recommend this company.

AVOID AVOID! I ordered 80 lb "Nuobell" dumbbells and after more than three months of waiting, I finally received generic knockoff 36 kg dumbbells. Looks like went out of business, so I'm just happy I got something! :-(

Great customer service. I received the adjustable dumbbells several months ago and have used it regularly. I had an issue with one of the dumbbells where the plastic piece that holds the weight broke off. This happened twice, several months apart. I emailed customer service both times and Kira responded very quickly and replaced the equipment with no issues. I appreciated very quick response and how effectively Kira solved my issues. Thank you!

Highly Recommended Highly Recommended. I ordered the BWSS Adjustable Dumbbell Mini Set because I was looking for a set of weights that wouldn't take up a lot of space and these fit perfectly. They also were more affordable than other brands of adjustable dumbbells and the company offers an easy way to pay for them. Although deliver was slow due to COVID, I thought it was nice that the CEO/Owner reached out to customers via email. This small touch was enough to ensure I would order again and I ended up ordering an adjustable kettlebell as well.