Unsafe product Unsafe product. Innstar take no responsibility for their product when things go wrong. Shift the blame onto someone else and ignore emails. Horrible company to deal with. Be warned that after slight use over a year the resistance bands will snap.

Shipping address issue/ received one month late I ordered a full body workout on November 17 and received an email that it was delivered November 22. I never received the package, so I emailed Innstar to see what the issue was. They stated that the address was correct and I would have to contact FedEx to resolve the issue. Per FedEx, the shipper put the incorrect address and was delivered to a completely different address. FedEx sent me a screenshot of the mailing information which I forwarded to Innstar. December 21st I received my workout equipment. I am satisfied with the product, however the hassle and time put into solving Innstar’s glitch was very frustrating. I feel that if I put the correct address, it wasn’t my duty be tracking down the package. Also it shouldn’t have taken a whole month for them to resend me another package when I put the correct address. Very frustrating but I can say once the equipment came I was pleased.

The returns services is diabolical The returns services is diabolical. All returns have to be shipped to China at buyers expense which is very expensive and makes it impossible for you to get your money back !

Customer Support After receiving my first order I ordered some additional bands and door holds. When I received the additional items there was one door hold missing. I contacted the customer support team and they quickly sent the additional door hold. I like the products and am very satisfied with their customer support.

I'm not one to give reviews unless I am… I'm not one to give reviews unless I am totally impressed and this is a phenomenal company with outstanding customer service. Their products are top notch in quality and durability. I've actually made great gains from their bench press band replicating weighted bench press. If I could give them 10 stars I would.