Very slow customer service Very slow customer service. I bought the scale, then had to pay $600 to activate it...just to start the trouble shooting process. It took almost 2 months of back and forth (via email, even though I politely asked to talk on the phone so we could troubleshoot faster instead of playing email tag) Finally got the scanner working (or so I thought) for a few weeks. They only credited me for 1 month of subscription fees back. We are 3 months in to using it and it stopped working again... and now I am back to the email game for the last 1.5 weeks. For how expensive this scale is, you think they would work with you on what is fair as well as try to get the issue fixed asap (set a call) but sadly they do not. As of right now, I would highly recommend going a different route simply due to the costs and customer service. As a gym owner the last thing you need is to add more things to your list to do... not worth the headache.

Customer service is horrible Customer service is horrible. We bought this machine in 2020 and there was no subscription and now we are forced to pay for one. So we did that and no we Need customer service and the best you get is an email chain with 1-3 day delays. A lot of good it does to pay thousands for a machine and now a monthly subscription but you can’t use it. I’ve asked multiple times for a simple tech to call and troubleshoot but nope, they won’t do it. We are in a LARGE franchise group so we will be having this conversation about continuing with this vendor. Do NOT BUY!

Purchased this scanner in 2020 Purchased this scanner in 2020, one of the factors we considered when comparing with others is that they promised that we would never have to pay for a service plan. After they changed this module and introduced a 3 tier subscription plan, they promised us that this would be for new clients only. Fast forward a few months and now were being told that we have to also pay for a subscription starting at 1200/year or else we have a 10,000 piece of useless equipment sitting in our facility. Incredibly deceitful and horrible business practice. I would stay away and opt for a more honest and better value product else where. Buyer beware!

The scanner operates at a two star The scanner operates at a two star. The business practice of the company is criminal. We paid $2000 more than their competitors equipment due to the assurance that there was not going to be a subscription fee. The unit is now locked up until we pay them a monthly fee and they refuse to allow us to return it.

RIP OFF DONT GO NEAR A FIT3D SCANNER So disappointed that Fit3d have now decided to charge for scans. I'm currently in a lease agreement £300 a month till August, and now having to pay an extra £100 to £250 a month to use the scanner. Currently in dispute with the leasing company that tells me ill still have to pay my lease till August despite the fact that i cant use it. I was going to get rid of the machine anyway, find it very inaccurate especially the body fat percentage readings. Please stay away and would definitely not recommend to anyone.