Wouldn't recommend Service is slow and there's no urgency when experiencing issues. I've been mostly disappointed since signing up to pay for the support service (which was enforced after we were told it was free as part of the initial purchase). The only saving grace is Norma who is switched on and has managed to solve our issues after stepping in. Update: After completing this review 1 month's service was provided free of charge and the issue has since been resolved. However, it is important to note that some of the waits were WEEKS to get answers to problems, this is not just a time difference issue between the UK and US. This has since improved however we are get to experience a great service. Interestingly, Patrick has noted what the subscription includes but has failed to admit that the original CEO emailed to say there would be no form of subscription/ servicing when the machine was first purchased! This machine was originally used to offer free scans for members, however, the business model changed once the subscription service came in. I'm still not impressed with the service and genuinely would not recommend Fit3D at present.

Buyer Beware For 10K you should have the machine actually work- the owners are forcing machine owners to buy the new operating system in order to have the machine, that has been paid in full, to operate. This really seems like bate and switch. Ive owned the machine for 3 years, one during covid, so no clients. SCAM- look for a different company. Customer service takes 5-7 days to respond to a service ticket request as well. They must be having a lot of issues if they are that swamped. Pass.

Customer service is horrible Customer service is horrible. We bought this machine in 2020 and there was no subscription and now we are forced to pay for one. So we did that and no we Need customer service and the best you get is an email chain with 1-3 day delays. A lot of good it does to pay thousands for a machine and now a monthly subscription but you can’t use it. I’ve asked multiple times for a simple tech to call and troubleshoot but nope, they won’t do it. We are in a LARGE franchise group so we will be having this conversation about continuing with this vendor. Do NOT BUY!

Very slow customer service Very slow customer service. I bought the scale, then had to pay $600 to activate it...just to start the trouble shooting process. It took almost 2 months of back and forth (via email, even though I politely asked to talk on the phone so we could troubleshoot faster instead of playing email tag) Finally got the scanner working (or so I thought) for a few weeks. They only credited me for 1 month of subscription fees back. We are 3 months in to using it and it stopped working again... and now I am back to the email game for the last 1.5 weeks. For how expensive this scale is, you think they would work with you on what is fair as well as try to get the issue fixed asap (set a call) but sadly they do not. As of right now, I would highly recommend going a different route simply due to the costs and customer service. As a gym owner the last thing you need is to add more things to your list to do... not worth the headache.

Representatives from Fit3D were very… Representatives from Fit3D were very responsive when I contacted about a defective part. They kept in constant communication with me throughout troubleshooting the issue and replacing the part. I'm Happy to say that our scanner is up and running and we're loving it!