Quick Response from Customer Support! For two days our machine would allow clients to sign in, take the weight, then give an error message for the metrics and wellness activity. I activated a ticket after the second day. Quick response from Customer Support. Norma gave me detailed instructions and video links to use to aid me with rebooting our equipment. After using these, the machine was up and running again. Thanks, Norma!!

Don’t buy Fit3D Before finalizing the purchase, I requested and received written confirmation from Fit3D that there would be no additional charges after this transaction. However, to my surprise, they disconnected the device and are now demanding a monthly fee, not honoring the written agreement. We should consider a class action lawsuit to seek refunds Answer to Patrick: We didn’t want to resell your product because your company doesn’t honor its commitments. We purchased a Fit3D device, motivated by the explicit promise from your company that there would be no additional fees after purchase. Before finalizing our purchase, we requested and received written confirmation from Fit3D clearly stating that there would be no additional fees charged in the future. This assurance was our main condition for proceeding with the purchase. However, to our great surprise, Fit3D not only disconnected the device but also announced the introduction of yearly fees of $1,200.00 USD. This announcement contradicts the commitments made by Fit3D and documented in our pre-purchase correspondence, which stated that the purchase included everything, with no additional fees. THIS IS WHAT WE RECEIVED FROM YOUR COMPANY: “When you purchase Fit3D, it includes: Hardware (Fit3D scanner and touch-screen tablet), a cloud-based software platform, an unlimited software license, unlimited software updates, unlimited scans, unlimited coach and trainer access, a customer support hub, customer support and success teams, a digital media kit for marketing and social promotion. At Fit3D, there are no additional charges for any of the services included with your purchase.” Cheers! Account Executive, Fit3D, Inc. With this message, we wish to alert other consumers and businesses about these practices, which we consider unfair and misleading. We call on Fit3D to honor its commitments. I’m sure there are lawyers who would be happy to represent all the clients in a class action lawsuit to secure a refund for the cost of our purchase.

THIS COMPANY IS FRAUDULENT THIS COMPANY IS FRAUDULENT! They take your money and when the company is financially struggling they force you to pay more for something you’ve already bought otherwise you have a very expensive useless piece of metal on your hands. This in my opinion is fraud.

Purchased this scanner in 2020 Purchased this scanner in 2020, one of the factors we considered when comparing with others is that they promised that we would never have to pay for a service plan. After they changed this module and introduced a 3 tier subscription plan, they promised us that this would be for new clients only. Fast forward a few months and now were being told that we have to also pay for a subscription starting at 1200/year or else we have a 10,000 piece of useless equipment sitting in our facility. Incredibly deceitful and horrible business practice. I would stay away and opt for a more honest and better value product else where. Buyer beware!

Rerunning metrics on a recent scan I recently had a scan at my gym and the metrics didn’t initially show up, so I reached out to Fit3D support and they were able to rerun the scan and populate the metrics so that I have a baseline. The response time to my ticket was fast and resolved quickly!