Sensor Issue Norma scheduled a call with me to see what the problem was with my scanner. It turns out I had the wrong version of the software loaded on my tablet. Norma fixed the problem straight away and now my members will be very happy again! Thank you Norma 😊🥳

Don’t buy Fit3D Before finalizing the purchase, I requested and received written confirmation from Fit3D that there would be no additional charges after this transaction. However, to my surprise, they disconnected the device and are now demanding a monthly fee, not honoring the written agreement. We should consider a class action lawsuit to seek refunds Answer to Patrick: We didn’t want to resell your product because your company doesn’t honor its commitments. We purchased a Fit3D device, motivated by the explicit promise from your company that there would be no additional fees after purchase. Before finalizing our purchase, we requested and received written confirmation from Fit3D clearly stating that there would be no additional fees charged in the future. This assurance was our main condition for proceeding with the purchase. However, to our great surprise, Fit3D not only disconnected the device but also announced the introduction of yearly fees of $1,200.00 USD. This announcement contradicts the commitments made by Fit3D and documented in our pre-purchase correspondence, which stated that the purchase included everything, with no additional fees. THIS IS WHAT WE RECEIVED FROM YOUR COMPANY: “When you purchase Fit3D, it includes: Hardware (Fit3D scanner and touch-screen tablet), a cloud-based software platform, an unlimited software license, unlimited software updates, unlimited scans, unlimited coach and trainer access, a customer support hub, customer support and success teams, a digital media kit for marketing and social promotion. At Fit3D, there are no additional charges for any of the services included with your purchase.” Cheers! Account Executive, Fit3D, Inc. With this message, we wish to alert other consumers and businesses about these practices, which we consider unfair and misleading. We call on Fit3D to honor its commitments. I’m sure there are lawyers who would be happy to represent all the clients in a class action lawsuit to secure a refund for the cost of our purchase.

The scanner operates at a two star The scanner operates at a two star. The business practice of the company is criminal. We paid $2000 more than their competitors equipment due to the assurance that there was not going to be a subscription fee. The unit is now locked up until we pay them a monthly fee and they refuse to allow us to return it.

RIP OFF DONT GO NEAR A FIT3D SCANNER So disappointed that Fit3d have now decided to charge for scans. I'm currently in a lease agreement £300 a month till August, and now having to pay an extra £100 to £250 a month to use the scanner. Currently in dispute with the leasing company that tells me ill still have to pay my lease till August despite the fact that i cant use it. I was going to get rid of the machine anyway, find it very inaccurate especially the body fat percentage readings. Please stay away and would definitely not recommend to anyone.

Very slow customer service Very slow customer service. I bought the scale, then had to pay $600 to activate it...just to start the trouble shooting process. It took almost 2 months of back and forth (via email, even though I politely asked to talk on the phone so we could troubleshoot faster instead of playing email tag) Finally got the scanner working (or so I thought) for a few weeks. They only credited me for 1 month of subscription fees back. We are 3 months in to using it and it stopped working again... and now I am back to the email game for the last 1.5 weeks. For how expensive this scale is, you think they would work with you on what is fair as well as try to get the issue fixed asap (set a call) but sadly they do not. As of right now, I would highly recommend going a different route simply due to the costs and customer service. As a gym owner the last thing you need is to add more things to your list to do... not worth the headache.