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Trustify360 - Default Title

Fit 3D

Broadway 425, 94063, Redwood City, United States

http://www.fit3d.com

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2.80

Based on 20 Reviews

40.00%

5.00%

0.00%

5.00%

50.00%

About Fit 3D

Fit3D maintains 3500+ scanners in 74 countries. We provide an easy & accurate way for business owners to prove their programs & scale members revenue. Disclaimer: Since 2021, Fit3D has required Customers to pay a monthly service fee. Similar to your phone, there is a hardware component & a service layer. The cost of these services has increased tremendously over the last 5 years, and we have recently started requiring all customers to pay for services rendered instead of receiving them for free. Many of the reviews here speak to our decision to move to a paid-service model which has become standard for many SAAS companies over the last decade. Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at [email protected]. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you, Patrick General Manager, Fit3D Oct 2023 Historical Service Updates: 9/11/23 - Server Update for all clients improving scan quality for 5% of clients encountering environmental issues under V6.

Contact Info

http://www.fit3d.com
Broadway 425, 94063, Redwood City, United States

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There was an issue with the screen and… There was an issue with the screen and it being frozen at times and not being able to see where to check off . to enable me to continue.. after that little glitch was taking care of the staff was excellent and helping me and it was a good experience with the fit 3-D Ramona

Wouldn't recommend Service is slow and there's no urgency when experiencing issues. I've been mostly disappointed since signing up to pay for the support service (which was enforced after we were told it was free as part of the initial purchase). The only saving grace is Norma who is switched on and has managed to solve our issues after stepping in. Update: After completing this review 1 month's service was provided free of charge and the issue has since been resolved. However, it is important to note that some of the waits were WEEKS to get answers to problems, this is not just a time difference issue between the UK and US. This has since improved however we are get to experience a great service. Interestingly, Patrick has noted what the subscription includes but has failed to admit that the original CEO emailed to say there would be no form of subscription/ servicing when the machine was first purchased! This machine was originally used to offer free scans for members, however, the business model changed once the subscription service came in. I'm still not impressed with the service and genuinely would not recommend Fit3D at present.

Quick Response from Customer Support! For two days our machine would allow clients to sign in, take the weight, then give an error message for the metrics and wellness activity. I activated a ticket after the second day. Quick response from Customer Support. Norma gave me detailed instructions and video links to use to aid me with rebooting our equipment. After using these, the machine was up and running again. Thanks, Norma!!

Sensor Issue Norma scheduled a call with me to see what the problem was with my scanner. It turns out I had the wrong version of the software loaded on my tablet. Norma fixed the problem straight away and now my members will be very happy again! Thank you Norma 😊🥳

The support team is prompt The support team is prompt, friendly and informative with their responses to my requests.

Fit 3D

http://www.fit3d.com

About Fit 3D

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Mia

Julie Hobbs

Patii King

Anthony

Jackie O'Keefe