Jackie O'Keefe
GBThe support team is prompt The support team is prompt, friendly and informative with their responses to my requests.
Mia
GBThere was an issue with the screen and… There was an issue with the screen and it being frozen at times and not being able to see where to check off . to enable me to continue.. after that little glitch was taking care of the staff was excellent and helping me and it was a good experience with the fit 3-D Ramona
Anthony
GBSensor Issue Norma scheduled a call with me to see what the problem was with my scanner. It turns out I had the wrong version of the software loaded on my tablet. Norma fixed the problem straight away and now my members will be very happy again! Thank you Norma 😊🥳
Gary
GBTHIS COMPANY IS FRAUDULENT THIS COMPANY IS FRAUDULENT! They take your money and when the company is financially struggling they force you to pay more for something you’ve already bought otherwise you have a very expensive useless piece of metal on your hands. This in my opinion is fraud.
Irritated Customer
GBCustomer service is horrible Customer service is horrible. We bought this machine in 2020 and there was no subscription and now we are forced to pay for one. So we did that and no we Need customer service and the best you get is an email chain with 1-3 day delays. A lot of good it does to pay thousands for a machine and now a monthly subscription but you can’t use it. I’ve asked multiple times for a simple tech to call and troubleshoot but nope, they won’t do it. We are in a LARGE franchise group so we will be having this conversation about continuing with this vendor. Do NOT BUY!