Jackie O'Keefe
GBThe support team is prompt The support team is prompt, friendly and informative with their responses to my requests.
Kim
GBI had a great experience with Patrick I had a great experience with Patrick. He helped me fix technical issues and gave me information that will help us to make sure results are captured successfully for each scan.
Sigurdur Jonsson
ISI think it provided a solid baseline… I think it provided a solid baseline for reference in improving my posture.
Steven
IEAwful experience Awful experience After buying the equipment over 5 years ago, fit 3d introduced and forced all owners to subscribe to a very hefty monthly bill. At first when fit3d were screwing all their loyal owners, they were very nice and responded immediately. Now however I am waiting over 3 weeks for a response. I have emailed Patrick, Norma, and others, on several occasions and am ignored. I would not recommend this company. They have a lot of depth to their customers and have no loyalty. Do not trust
Julie Hobbs
IMWouldn't recommend Service is slow and there's no urgency when experiencing issues. I've been mostly disappointed since signing up to pay for the support service (which was enforced after we were told it was free as part of the initial purchase). The only saving grace is Norma who is switched on and has managed to solve our issues after stepping in. Update: After completing this review 1 month's service was provided free of charge and the issue has since been resolved. However, it is important to note that some of the waits were WEEKS to get answers to problems, this is not just a time difference issue between the UK and US. This has since improved however we are get to experience a great service. Interestingly, Patrick has noted what the subscription includes but has failed to admit that the original CEO emailed to say there would be no form of subscription/ servicing when the machine was first purchased! This machine was originally used to offer free scans for members, however, the business model changed once the subscription service came in. I'm still not impressed with the service and genuinely would not recommend Fit3D at present.