Jackie O'Keefe
GBThe support team is prompt The support team is prompt, friendly and informative with their responses to my requests.
Barry Jacobsz
GBRIP OFF DONT GO NEAR A FIT3D SCANNER So disappointed that Fit3d have now decided to charge for scans. I'm currently in a lease agreement £300 a month till August, and now having to pay an extra £100 to £250 a month to use the scanner. Currently in dispute with the leasing company that tells me ill still have to pay my lease till August despite the fact that i cant use it. I was going to get rid of the machine anyway, find it very inaccurate especially the body fat percentage readings. Please stay away and would definitely not recommend to anyone.
Anthony
GBSensor Issue Norma scheduled a call with me to see what the problem was with my scanner. It turns out I had the wrong version of the software loaded on my tablet. Norma fixed the problem straight away and now my members will be very happy again! Thank you Norma 😊🥳
Kim
GBI had a great experience with Patrick I had a great experience with Patrick. He helped me fix technical issues and gave me information that will help us to make sure results are captured successfully for each scan.
Irritated Customer
GBCustomer service is horrible Customer service is horrible. We bought this machine in 2020 and there was no subscription and now we are forced to pay for one. So we did that and no we Need customer service and the best you get is an email chain with 1-3 day delays. A lot of good it does to pay thousands for a machine and now a monthly subscription but you can’t use it. I’ve asked multiple times for a simple tech to call and troubleshoot but nope, they won’t do it. We are in a LARGE franchise group so we will be having this conversation about continuing with this vendor. Do NOT BUY!