Fit 3D

Broadway 425, 94063, Redwood City, United States
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2.80
Based on 20 Reviews

5

40.00%

4

5.00%

3

0.00%

2

5.00%

1

50.00%
About Fit 3D

Fit3D maintains 3500+ scanners in 74 countries. We provide an easy & accurate way for business owners to prove their programs & scale members revenue. Disclaimer: Since 2021, Fit3D has required Customers to pay a monthly service fee. Similar to your phone, there is a hardware component & a service layer. The cost of these services has increased tremendously over the last 5 years, and we have recently started requiring all customers to pay for services rendered instead of receiving them for free. Many of the reviews here speak to our decision to move to a paid-service model which has become standard for many SAAS companies over the last decade. Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at [email protected]. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you, Patrick General Manager, Fit3D Oct 2023 Historical Service Updates: 9/11/23 - Server Update for all clients improving scan quality for 5% of clients encountering environmental issues under V6.

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Irritated Customer
GB

Customer service is horrible Customer service is horrible. We bought this machine in 2020 and there was no subscription and now we are forced to pay for one. So we did that and no we Need customer service and the best you get is an email chain with 1-3 day delays. A lot of good it does to pay thousands for a machine and now a monthly subscription but you can’t use it. I’ve asked multiple times for a simple tech to call and troubleshoot but nope, they won’t do it. We are in a LARGE franchise group so we will be having this conversation about continuing with this vendor. Do NOT BUY!

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Patii King
GB

Quick Response from Customer Support! For two days our machine would allow clients to sign in, take the weight, then give an error message for the metrics and wellness activity. I activated a ticket after the second day. Quick response from Customer Support. Norma gave me detailed instructions and video links to use to aid me with rebooting our equipment. After using these, the machine was up and running again. Thanks, Norma!!

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Michael Quinones
GB

Very slow customer service Very slow customer service. I bought the scale, then had to pay $600 to activate it...just to start the trouble shooting process. It took almost 2 months of back and forth (via email, even though I politely asked to talk on the phone so we could troubleshoot faster instead of playing email tag) Finally got the scanner working (or so I thought) for a few weeks. They only credited me for 1 month of subscription fees back. We are 3 months in to using it and it stopped working again... and now I am back to the email game for the last 1.5 weeks. For how expensive this scale is, you think they would work with you on what is fair as well as try to get the issue fixed asap (set a call) but sadly they do not. As of right now, I would highly recommend going a different route simply due to the costs and customer service. As a gym owner the last thing you need is to add more things to your list to do... not worth the headache.

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Kim
GB

I had a great experience with Patrick I had a great experience with Patrick. He helped me fix technical issues and gave me information that will help us to make sure results are captured successfully for each scan.

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Cristina Torres
GB

Representatives from Fit3D were very… Representatives from Fit3D were very responsive when I contacted about a defective part. They kept in constant communication with me throughout troubleshooting the issue and replacing the part. I'm Happy to say that our scanner is up and running and we're loving it!

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