Quick Response from Customer Support! For two days our machine would allow clients to sign in, take the weight, then give an error message for the metrics and wellness activity. I activated a ticket after the second day. Quick response from Customer Support. Norma gave me detailed instructions and video links to use to aid me with rebooting our equipment. After using these, the machine was up and running again. Thanks, Norma!!

Awful experience Awful experience After buying the equipment over 5 years ago, fit 3d introduced and forced all owners to subscribe to a very hefty monthly bill. At first when fit3d were screwing all their loyal owners, they were very nice and responded immediately. Now however I am waiting over 3 weeks for a response. I have emailed Patrick, Norma, and others, on several occasions and am ignored. I would not recommend this company. They have a lot of depth to their customers and have no loyalty. Do not trust

Glad I listened Had second thoughts about joining but my wife convinced me it would be helpful to help recover from my recent health problems. I met with Bladimir and immediately felt comfortable the way he presented himself and the knowledge he had when answering the questions I had. He was genuinely concerned and wanted to make sure I understood everything he was telling me. Had a great session with him and looking forward to working with him in the future. I'm confident he will help me accomplish my goals.

The support team is prompt The support team is prompt, friendly and informative with their responses to my requests.

Very slow customer service Very slow customer service. I bought the scale, then had to pay $600 to activate it...just to start the trouble shooting process. It took almost 2 months of back and forth (via email, even though I politely asked to talk on the phone so we could troubleshoot faster instead of playing email tag) Finally got the scanner working (or so I thought) for a few weeks. They only credited me for 1 month of subscription fees back. We are 3 months in to using it and it stopped working again... and now I am back to the email game for the last 1.5 weeks. For how expensive this scale is, you think they would work with you on what is fair as well as try to get the issue fixed asap (set a call) but sadly they do not. As of right now, I would highly recommend going a different route simply due to the costs and customer service. As a gym owner the last thing you need is to add more things to your list to do... not worth the headache.