I purchased this $11K machine in 2019… I purchased this $11K machine in 2019 and there was NOT a subscription to use it. Not only would they not help me get it fixed when it broke, but NOW that I got it working again they want to charge a criminal $100/mo MINIMUM to use it. I smell law suits from every single business that purchased this junk machine that isn't even accurate. Waste of money. Horrible company. You CANNOT add a fee to use the software AFTER a client has agreed to the high cost of purchasing your product (including the software). For NEW clients, yes... you can inform a potential customer of the cost for the software as a service BEFORE someone purchases your product so they can make an informed decision about whether the cost is worth it.

Purchased this scanner in 2020 Purchased this scanner in 2020, one of the factors we considered when comparing with others is that they promised that we would never have to pay for a service plan. After they changed this module and introduced a 3 tier subscription plan, they promised us that this would be for new clients only. Fast forward a few months and now were being told that we have to also pay for a subscription starting at 1200/year or else we have a 10,000 piece of useless equipment sitting in our facility. Incredibly deceitful and horrible business practice. I would stay away and opt for a more honest and better value product else where. Buyer beware!

Representatives from Fit3D were very… Representatives from Fit3D were very responsive when I contacted about a defective part. They kept in constant communication with me throughout troubleshooting the issue and replacing the part. I'm Happy to say that our scanner is up and running and we're loving it!

Awful experience Awful experience After buying the equipment over 5 years ago, fit 3d introduced and forced all owners to subscribe to a very hefty monthly bill. At first when fit3d were screwing all their loyal owners, they were very nice and responded immediately. Now however I am waiting over 3 weeks for a response. I have emailed Patrick, Norma, and others, on several occasions and am ignored. I would not recommend this company. They have a lot of depth to their customers and have no loyalty. Do not trust

Rerunning metrics on a recent scan I recently had a scan at my gym and the metrics didn’t initially show up, so I reached out to Fit3D support and they were able to rerun the scan and populate the metrics so that I have a baseline. The response time to my ticket was fast and resolved quickly!