Sensor Issue Norma scheduled a call with me to see what the problem was with my scanner. It turns out I had the wrong version of the software loaded on my tablet. Norma fixed the problem straight away and now my members will be very happy again! Thank you Norma 😊🥳

I had a great experience with Patrick I had a great experience with Patrick. He helped me fix technical issues and gave me information that will help us to make sure results are captured successfully for each scan.

Don’t buy Fit3D Before finalizing the purchase, I requested and received written confirmation from Fit3D that there would be no additional charges after this transaction. However, to my surprise, they disconnected the device and are now demanding a monthly fee, not honoring the written agreement. We should consider a class action lawsuit to seek refunds Answer to Patrick: We didn’t want to resell your product because your company doesn’t honor its commitments. We purchased a Fit3D device, motivated by the explicit promise from your company that there would be no additional fees after purchase. Before finalizing our purchase, we requested and received written confirmation from Fit3D clearly stating that there would be no additional fees charged in the future. This assurance was our main condition for proceeding with the purchase. However, to our great surprise, Fit3D not only disconnected the device but also announced the introduction of yearly fees of $1,200.00 USD. This announcement contradicts the commitments made by Fit3D and documented in our pre-purchase correspondence, which stated that the purchase included everything, with no additional fees. THIS IS WHAT WE RECEIVED FROM YOUR COMPANY: “When you purchase Fit3D, it includes: Hardware (Fit3D scanner and touch-screen tablet), a cloud-based software platform, an unlimited software license, unlimited software updates, unlimited scans, unlimited coach and trainer access, a customer support hub, customer support and success teams, a digital media kit for marketing and social promotion. At Fit3D, there are no additional charges for any of the services included with your purchase.” Cheers! Account Executive, Fit3D, Inc. With this message, we wish to alert other consumers and businesses about these practices, which we consider unfair and misleading. We call on Fit3D to honor its commitments. I’m sure there are lawyers who would be happy to represent all the clients in a class action lawsuit to secure a refund for the cost of our purchase.

Awful experience Awful experience After buying the equipment over 5 years ago, fit 3d introduced and forced all owners to subscribe to a very hefty monthly bill. At first when fit3d were screwing all their loyal owners, they were very nice and responded immediately. Now however I am waiting over 3 weeks for a response. I have emailed Patrick, Norma, and others, on several occasions and am ignored. I would not recommend this company. They have a lot of depth to their customers and have no loyalty. Do not trust

Representatives from Fit3D were very… Representatives from Fit3D were very responsive when I contacted about a defective part. They kept in constant communication with me throughout troubleshooting the issue and replacing the part. I'm Happy to say that our scanner is up and running and we're loving it!