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Trustify360 - Default Title

Fit 3D

Broadway 425, 94063, Redwood City, United States

http://www.fit3d.com

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2.80

Based on 20 Reviews

40.00%

5.00%

0.00%

5.00%

50.00%

About Fit 3D

Fit3D maintains 3500+ scanners in 74 countries. We provide an easy & accurate way for business owners to prove their programs & scale members revenue. Disclaimer: Since 2021, Fit3D has required Customers to pay a monthly service fee. Similar to your phone, there is a hardware component & a service layer. The cost of these services has increased tremendously over the last 5 years, and we have recently started requiring all customers to pay for services rendered instead of receiving them for free. Many of the reviews here speak to our decision to move to a paid-service model which has become standard for many SAAS companies over the last decade. Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at [email protected]. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you, Patrick General Manager, Fit3D Oct 2023 Historical Service Updates: 9/11/23 - Server Update for all clients improving scan quality for 5% of clients encountering environmental issues under V6.

Contact Info

http://www.fit3d.com
Broadway 425, 94063, Redwood City, United States

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Rerunning metrics on a recent scan I recently had a scan at my gym and the metrics didn’t initially show up, so I reached out to Fit3D support and they were able to rerun the scan and populate the metrics so that I have a baseline. The response time to my ticket was fast and resolved quickly!

Sensor Issue Norma scheduled a call with me to see what the problem was with my scanner. It turns out I had the wrong version of the software loaded on my tablet. Norma fixed the problem straight away and now my members will be very happy again! Thank you Norma 😊🥳

Representatives from Fit3D were very… Representatives from Fit3D were very responsive when I contacted about a defective part. They kept in constant communication with me throughout troubleshooting the issue and replacing the part. I'm Happy to say that our scanner is up and running and we're loving it!

The support team is prompt The support team is prompt, friendly and informative with their responses to my requests.

I had a great experience with Patrick I had a great experience with Patrick. He helped me fix technical issues and gave me information that will help us to make sure results are captured successfully for each scan.

Fit 3D

http://www.fit3d.com

About Fit 3D

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Jessica Tharpe

Anthony

Cristina Torres

Jackie O'Keefe

Kim