Quick Response from Customer Support! For two days our machine would allow clients to sign in, take the weight, then give an error message for the metrics and wellness activity. I activated a ticket after the second day. Quick response from Customer Support. Norma gave me detailed instructions and video links to use to aid me with rebooting our equipment. After using these, the machine was up and running again. Thanks, Norma!!

Customer service is horrible Customer service is horrible. We bought this machine in 2020 and there was no subscription and now we are forced to pay for one. So we did that and no we Need customer service and the best you get is an email chain with 1-3 day delays. A lot of good it does to pay thousands for a machine and now a monthly subscription but you can’t use it. I’ve asked multiple times for a simple tech to call and troubleshoot but nope, they won’t do it. We are in a LARGE franchise group so we will be having this conversation about continuing with this vendor. Do NOT BUY!

Purchased this scanner in 2020 Purchased this scanner in 2020, one of the factors we considered when comparing with others is that they promised that we would never have to pay for a service plan. After they changed this module and introduced a 3 tier subscription plan, they promised us that this would be for new clients only. Fast forward a few months and now were being told that we have to also pay for a subscription starting at 1200/year or else we have a 10,000 piece of useless equipment sitting in our facility. Incredibly deceitful and horrible business practice. I would stay away and opt for a more honest and better value product else where. Buyer beware!

RIP OFF DONT GO NEAR A FIT3D SCANNER So disappointed that Fit3d have now decided to charge for scans. I'm currently in a lease agreement £300 a month till August, and now having to pay an extra £100 to £250 a month to use the scanner. Currently in dispute with the leasing company that tells me ill still have to pay my lease till August despite the fact that i cant use it. I was going to get rid of the machine anyway, find it very inaccurate especially the body fat percentage readings. Please stay away and would definitely not recommend to anyone.

I think it provided a solid baseline… I think it provided a solid baseline for reference in improving my posture.