The scanner operates at a two star The scanner operates at a two star. The business practice of the company is criminal. We paid $2000 more than their competitors equipment due to the assurance that there was not going to be a subscription fee. The unit is now locked up until we pay them a monthly fee and they refuse to allow us to return it.

THIS COMPANY IS FRAUDULENT THIS COMPANY IS FRAUDULENT! They take your money and when the company is financially struggling they force you to pay more for something you’ve already bought otherwise you have a very expensive useless piece of metal on your hands. This in my opinion is fraud.

I purchased this $11K machine in 2019… I purchased this $11K machine in 2019 and there was NOT a subscription to use it. Not only would they not help me get it fixed when it broke, but NOW that I got it working again they want to charge a criminal $100/mo MINIMUM to use it. I smell law suits from every single business that purchased this junk machine that isn't even accurate. Waste of money. Horrible company. You CANNOT add a fee to use the software AFTER a client has agreed to the high cost of purchasing your product (including the software). For NEW clients, yes... you can inform a potential customer of the cost for the software as a service BEFORE someone purchases your product so they can make an informed decision about whether the cost is worth it.

Representatives from Fit3D were very… Representatives from Fit3D were very responsive when I contacted about a defective part. They kept in constant communication with me throughout troubleshooting the issue and replacing the part. I'm Happy to say that our scanner is up and running and we're loving it!

Very slow customer service Very slow customer service. I bought the scale, then had to pay $600 to activate it...just to start the trouble shooting process. It took almost 2 months of back and forth (via email, even though I politely asked to talk on the phone so we could troubleshoot faster instead of playing email tag) Finally got the scanner working (or so I thought) for a few weeks. They only credited me for 1 month of subscription fees back. We are 3 months in to using it and it stopped working again... and now I am back to the email game for the last 1.5 weeks. For how expensive this scale is, you think they would work with you on what is fair as well as try to get the issue fixed asap (set a call) but sadly they do not. As of right now, I would highly recommend going a different route simply due to the costs and customer service. As a gym owner the last thing you need is to add more things to your list to do... not worth the headache.