Wouldn't recommend Service is slow and there's no urgency when experiencing issues. I've been mostly disappointed since signing up to pay for the support service (which was enforced after we were told it was free as part of the initial purchase). The only saving grace is Norma who is switched on and has managed to solve our issues after stepping in. Update: After completing this review 1 month's service was provided free of charge and the issue has since been resolved. However, it is important to note that some of the waits were WEEKS to get answers to problems, this is not just a time difference issue between the UK and US. This has since improved however we are get to experience a great service. Interestingly, Patrick has noted what the subscription includes but has failed to admit that the original CEO emailed to say there would be no form of subscription/ servicing when the machine was first purchased! This machine was originally used to offer free scans for members, however, the business model changed once the subscription service came in. I'm still not impressed with the service and genuinely would not recommend Fit3D at present.

Representatives from Fit3D were very… Representatives from Fit3D were very responsive when I contacted about a defective part. They kept in constant communication with me throughout troubleshooting the issue and replacing the part. I'm Happy to say that our scanner is up and running and we're loving it!

Sensor Issue Norma scheduled a call with me to see what the problem was with my scanner. It turns out I had the wrong version of the software loaded on my tablet. Norma fixed the problem straight away and now my members will be very happy again! Thank you Norma 😊🥳

Buyer Beware For 10K you should have the machine actually work- the owners are forcing machine owners to buy the new operating system in order to have the machine, that has been paid in full, to operate. This really seems like bate and switch. Ive owned the machine for 3 years, one during covid, so no clients. SCAM- look for a different company. Customer service takes 5-7 days to respond to a service ticket request as well. They must be having a lot of issues if they are that swamped. Pass.

THIS COMPANY IS FRAUDULENT THIS COMPANY IS FRAUDULENT! They take your money and when the company is financially struggling they force you to pay more for something you’ve already bought otherwise you have a very expensive useless piece of metal on your hands. This in my opinion is fraud.