Marley Ungerleider
GBGreat Products At Great Prices I love all of KoreHealth's products, my Kore 2.0 smartwatch helps me track my workouts and monitor my vital signs. It was also super affordable! Plus, recovery after working out is so much more manageable with the KoreSurge and KorePulse! They have outstanding customer service as well, always go above and beyond for their customers!
WO
GBLACK OF CUSTOMER RESPONSE. Need return instructions for Kore2 Elite tracker Feb 11-2024: In response to your request for the order #, I have provided the order number to you several/multiple times in my attempts (both written and leaving voice messages) to get a response from you. HERE IT IS AGAIN: 2420943005, dated 1-13-2024. My reason for needing to return the watch & bands is this:: I have arthritic fingers and I am unable to use the band; cannot pull or push the clasp, thus cannot put the watch on or off. PLEASE ACKNOWLEDGE THAT YOU HAVE RECEIVED THIS LATEST COMMENT FROM ME. End of comment dated 2-11-24. PREVIOUS COMMENT: Have sent 'the form' requesting return instructions, several times. Have left voice mail, several times, requesting return instructions. No response!! Item was purchased 1-14, so the 30-day refund return period is near. All I want is instructions for returning the item.
Jeanne
GBI purchased the Kore Health Scale I purchased the Kore Health Scale. I was able to pair the app and use it with no problem for about a month. I can no longer get into the app. I have tried resetting the password. No luck. Created new account, nothing. Tried calling customer support only get VM with NO reply. Emailed no reply. Tried chat - waited an HOUR no one replied and then dropped. Customer Service SUCKS!! Returning it.
Matteo Capodaglio
GBNot just for professional athletes I've been introduced to KoreHealth products by Jason Manly, an elite level coach that I know because we both work with professional athletes. As I spend the biggest part of my day at a desk, I often find my lumbar area very contracted. So I've been using the vibrating ball and the foam roller to fight that or sciatic pain. Their use brought great relief. I am thankful for Jason for having introduced me to these devices!
DD
GBWorst Customer Service. I would give them a negative rating if I could I purchased 2 Kore 2.0 and the clasps on both of them fell off several times and were unfortunately lost. I contacted customer service and they said they would be sending replacements. I waited a month and still no replacements. I then resent an email requesting an eta for the replacements. Shortly after I received an email stating that the ticket would be closed because I had not responded. I responded again and received another email from Ruben stating that the issue would be taken care of shortly. I then received another email stating that the ticket would be closed because I had not responded. These people have no clue what customer service is.