Unauthorized Charges Charged twice on same day $31 and $63 when I only requested a 30 day free trial. Total scam.

Trial is a SCAM! They'll continue to charge after cancelling. I signed up for the FREE trial on April 6, 2020 and cancelled the trial on April 10, 2020. Daily Burn has continued to charge my credit card $19.95 per month for over 1 year. I only noticed recently when doing my 2020 taxes. I contacted the company by Facebook Messenger and email multiple times without a response. They finally responded today (April 20, 2021) and said that it's my responsibility to cancel the trial (which I did, but wasn't processed correctly on their end). They only offered a 1-month refund rather than the entire $239.40 (12 months) that they scammed out of me. I've filed chargebacks with my credit card and I'm also attempting to file a BBB report.

Advertised offer not applied, no response from customer service. [See update at end] Signed up through an offer on American Express which offered 3 months complimentary service followed by 1 year at a discounted rate. After signing up, only the standard one month free service was shown, and no mention of future reduced rate. Emailed support on Jan 17, reminder on Jan 21, and then contacted them via web site on Jan 23. Company has not responded even once, even though they claim to respond to every email "within two business days or less". Would like to have the offer applied, or subscription canceled. [Update] Received a response with an apology for delay due to technical issues. The offer was applied and this issue was resolved to my satisfaction.

Unauthorised Charges Just received a notification for a subscription charge I never signed up for. I downloaded the app maybe a month ago, but have not had the time to make an account OR even start a trial. The subscription does not even exist in my Apple settings, so quite unsure as to how they've started charging me. Have e-mailed the support team, but quite upsetting that I have to waste time into getting a refund.

Similar to many others who have shared… Similar to many others who have shared their experiences, DB is only invested in being certain customers cannot end a subscription. The loophole is endless. I've disputed the monthly $21.35 charge on my account and yet, the charges continue. I've burned more calories trying get out of their "program" than I did while being in their "program".