Bogus charges...prompt and courteous refund Two months of charges appeared on our bank statement that we did not make. After contacting their customer service, we found out it was connected to an email address that was not ours. They promptly and courteously refunded those charges. No idea how it happened, (and we had our bank close that card, of course), but I'm quite happy with their customer service!

Best decision for my family This is the only at-home workout I've been able to consistently stick with - and even get EXCITED about doing. The variety is what keeps me coming back, and continues to transform my body. Even my self-proclaimed-exercise-hater husband is doing it with me now. We feel like we are exercising with our FRIENDS in NY every day. I recommend Daily Burn to everyone!

I think that if a trainer on a "outdoor… I think that if a trainer on a "outdoor running" audio recommends a stretch an tone next, that the workout for that should come right up afterwards as soon as the workout is over. I also think that the last workout you did should come up on the home page each time you log in with similar workouts offered as well.

DO NOT RECOMMEND I can no longer recommend Daily Burn as an online workout service. I have been using Daily Burn since 2015. It was great up until a week ago when they decided to fire all of their trainers and host AND canceled the 365 program. When this happened they made no effort to contact their subscribers other than a random Facebook post only used by less than a 1/4 of their customers. On this same Facebook group if anyone complained about the abrupt changes with no warning their comments were deleted and they were removed from the group. When they made this big change they also refused refunds to anyone who subscribed to their program. The majority of the subscribers signed up being told they’d get new 365 workouts every day. They no longer offer anything worth the money they are charging & are charging random amounts to everyone across the board. Stay far far away from such a sketchy company!

Advertised offer not applied, no response from customer service. [See update at end] Signed up through an offer on American Express which offered 3 months complimentary service followed by 1 year at a discounted rate. After signing up, only the standard one month free service was shown, and no mention of future reduced rate. Emailed support on Jan 17, reminder on Jan 21, and then contacted them via web site on Jan 23. Company has not responded even once, even though they claim to respond to every email "within two business days or less". Would like to have the offer applied, or subscription canceled. [Update] Received a response with an apology for delay due to technical issues. The offer was applied and this issue was resolved to my satisfaction.