Advertised offer not applied, no response from customer service. [See update at end] Signed up through an offer on American Express which offered 3 months complimentary service followed by 1 year at a discounted rate. After signing up, only the standard one month free service was shown, and no mention of future reduced rate. Emailed support on Jan 17, reminder on Jan 21, and then contacted them via web site on Jan 23. Company has not responded even once, even though they claim to respond to every email "within two business days or less". Would like to have the offer applied, or subscription canceled. [Update] Received a response with an apology for delay due to technical issues. The offer was applied and this issue was resolved to my satisfaction.

Fraudulent charges I also never signed up with this company, I never even visited their website before but a couple weeks ago noticed a fraudulent charge on my debit card from them. I have no idea how they got my information! I imagine they've been hacked or something... but this company needs to figure this out because this is ridiculous.

9.97 UNAUTHORIZED CHARGE I was charged through my banking account a charge of $9.97 from your company. I have never been to your site much less given any personal information or permission to charge my bank account the amount. I see this has happened repeatedly to others with the same situation. This must be rectified immediately.

I have been using Daily Burn since… I have been using Daily Burn since 2017. They have never charged me more than their expected monthly fee. I love DB365, their show that alternates live workouts with taped so that we can do a different workout each day, and has a Facebook group to support the community using the app. I was sad to see they obviously got into a compromising situation with another company here that earned them some bad reviews. Business partnerships can sometimes be a bad deal. Thought I’d put in a good word for the company and share my two cents.

Best decision for my family This is the only at-home workout I've been able to consistently stick with - and even get EXCITED about doing. The variety is what keeps me coming back, and continues to transform my body. Even my self-proclaimed-exercise-hater husband is doing it with me now. We feel like we are exercising with our FRIENDS in NY every day. I recommend Daily Burn to everyone!