Delivery overdue by weeks which is… Delivery overdue by weeks which is understandable as these things happen, but the communication through this period was challenging. However all was fixed with a fast recovery in the end. Would recommend as the customer service was particularly well managed despite the order issues. Excellent customer service through challenging situations.

Delivery to Poland I ordered the bike from IBK to Poland. It was an Orbera Oiz in a beautiful Green Goblin paint job. From the time of ordering to delivery will be even a month. The bike was well protected and came undamaged. The contact with Eduardo was efficient, the invoice was issued without any problem. I would have given 5 stars, but the bike was delivered without a cover to protect the frame from chain strikes. Unfortunately, I had to wait more than a month for the cover, so I was forced to purchase a temporary cover fastened with velcro. I recommend the IBK store because they have a large assortment, high discounts and care about good customer contact. The store could gain new customers from abroad if shipping times were faster :)

Great communication throughout Great communication throughout the purchase and post-purchase process. All queries responded to quickly and accurately. Bike delivered reliably and everything is as described. Very happy.

Great business Nice family owned business. Was not sure if it was a real company being in the US. But all went well and Eduardo was great on seeing things through.

be patient and you will be rewarded for a start, what I liked less and what is worth improving 1. communalisation. 2 days on average for an answer, which also often provoked further questions and therefore prolonged the process. 2. time from order to dispatch - definitely worth working on to reduce this - I know that during the season there is a problem because there are too few hands to work, but maybe it is worth hiring people to help temporarily? For the long waiting period for the bike a gift was promised but in the end I got nothing. what was liked: 1. pre-assembled bike - from my side putting wheels and handlebars and saddle. 2. packing the bike - there is no chance of anything getting damaged during transport. 3. the price of the bike - very good for me