Great customer service Great customer service. Eduardo was really helpful in assisting me with my order. Let me know about a discount code to get 10% off. Bike arrived on time and well assembled. Very impressed with the service.

Great price and service to UK Great price and service for an occam mountain bike from Spain to the UK. I was nervous I’d be stuck for brexit related duties but in the end IBK sorted everything and it was far and away the best deal for this highly sought after bike (saving £450 if I’d have purchased from the UK). There is a uk site but this didn’t have the model available and it would have still been more expensive! At first the payment wasn’t going through online. I ended up going through a chat on the website and they set me up a separate payment link which worked fine. Free delivery too which is amazing value from Spain. There was a large and slightly concerning cost notification from DHL but IBK took care of it fully and the bike was delivered after a short customs delay. I’m so please with it. Phoning is a little hit and miss, but they do call you back. Best method is to email orders[@]ibkbike.com. Get yourself a hard to find bike at a bargain!

Delivery overdue by weeks which is… Delivery overdue by weeks which is understandable as these things happen, but the communication through this period was challenging. However all was fixed with a fast recovery in the end. Would recommend as the customer service was particularly well managed despite the order issues. Excellent customer service through challenging situations.

Excellent bike range Excellent bike range, great response to email and phone calls during the whole order / delivery service. Bikes tuned up in perfect condition. Eduardo was excellent to deal with.

Reliable bike store Reliable bike store. Fast shipping in Europe. I’ve contacted them about an info on my order and the customer care is very kind and useful.