be patient and you will be rewarded for a start, what I liked less and what is worth improving 1. communalisation. 2 days on average for an answer, which also often provoked further questions and therefore prolonged the process. 2. time from order to dispatch - definitely worth working on to reduce this - I know that during the season there is a problem because there are too few hands to work, but maybe it is worth hiring people to help temporarily? For the long waiting period for the bike a gift was promised but in the end I got nothing. what was liked: 1. pre-assembled bike - from my side putting wheels and handlebars and saddle. 2. packing the bike - there is no chance of anything getting damaged during transport. 3. the price of the bike - very good for me

Delivery overdue by weeks which is… Delivery overdue by weeks which is understandable as these things happen, but the communication through this period was challenging. However all was fixed with a fast recovery in the end. Would recommend as the customer service was particularly well managed despite the order issues. Excellent customer service through challenging situations.

Reliable and fast delivery The delivery was very fast but also, after enquiring in many different bike shops, nobody would send me a ne electric bike to Cyprus because of the issues with the Li-On battery and air transportation,. this was not a problem for IBK, the bike was delivered quickly and with no extra costs or hassles. I could not recommend them enough., they were cheaper than most, more efficient and caused me no issues whatsoever. An absolute pleasure.

Great service Great service, was very well looked after by Eduardo, bike arrived in perfect order and at an excellent price.

Very fast delivery Very fast delivery, price lower than other sellers, comunication on a very good level althought no changes were possible (I would like to buy bigger chain ring than factory settings)