Great service and customer support to… Great service and customer support to assist me in completing the purchasing process. Fast delivery across europe (Italy), the product is exactly what I was looking for, arrived in a perfect packaging Also the bike was preassembled perfectly and in half an hour I was able to ride it Highly recomended

Great communication throughout Great communication throughout the purchase and post-purchase process. All queries responded to quickly and accurately. Bike delivered reliably and everything is as described. Very happy.

Reliable and fast delivery The delivery was very fast but also, after enquiring in many different bike shops, nobody would send me a ne electric bike to Cyprus because of the issues with the Li-On battery and air transportation,. this was not a problem for IBK, the bike was delivered quickly and with no extra costs or hassles. I could not recommend them enough., they were cheaper than most, more efficient and caused me no issues whatsoever. An absolute pleasure.

Orbea Occam H20 Very fast response and great service. I live in Malta and despite some shipping / logistics issues that popped up, this was settled and I received my bike in 1 day. Highly recommend !!

Delivery overdue by weeks which is… Delivery overdue by weeks which is understandable as these things happen, but the communication through this period was challenging. However all was fixed with a fast recovery in the end. Would recommend as the customer service was particularly well managed despite the order issues. Excellent customer service through challenging situations.