Purchase of 2 R1 step thrus The bikes arrived in about 1 week, although FedEx initially gave us false hopes by predicting the delivery date too early. There were some minor scratches in the finish, one of the derailleur guards was slightly bent as was one of the cargo racks. Both derailleurs required adjustment before all of the gears could be reached. The only real issue was a broken fender on one bike. Snapcycle quickly agreed to send a replacement when inventory is available. We are really happy with the free helmets and panniers from the Halloween special. The bikes came with better tires than expected, but I'm not sure the batteries are Samsung. They don't indicate a brand and they aren't UL listed. We are very impressed with the performance, beefiness, and finish of the bikes, but we haven't had much time to use them.

Lvery positive. The bike fit me very well, meaning that it was comfortable to ride, good ergonomics in other words. The 26 I want to thank Harvie for providing excellent tech support. Far away the best of the four ebike products I have.

Customer Service?!?!? I found my bike for cheaper several days later. I called to get a price match. Initially I was told snapcycle would refund the difference. Several days later I noticed on my bank account that only half the difference had been applied. I then contacted snapcycle and was informed that because I had received a tool kit that I didn’t even want that I couldn’t have the whole difference in price ($100+). Needless to say, I am worried about what is to come in terms of honoring warranty items.

Snapcycle Eagle is fantastic!!! They were fast with processing my order and delivery. The bike was very well packed and the folks at Snapcycle were helpful with any of my questions. The bike is surprisingly powerful! Just in the first few rides I've had a great time zipping around town and tackling hills in the Appalachians with ease.

Fast shipment Snapcycle shipped quickly and the bike was delivered in 4 days. Haven’t unpacked it yet but the packaging looks fine. Only issue I had was when I asked pre-purchase questions. I felt like I was getting “sales speak” rather than straight forward answers. Very insulting. I was however happy when I called after the purchase. Hopefully the bike will perform to acceptably.