E-bikes might be good never received mine… thank you fed-ex!!!!! Wouldn’t know how your e-bikes are because I didn’t receive it. That’s right it set in englewood,cal for 46 hrs and then in ellenwood,ga for another 10hrs . When it got picked up by fed-ex on Wednesday I received email it would be delivered on Friday. Then on Friday received email been a change to your shipment new delivery day will be on Monday 8-28-2023 must sign for package. So I pay fed-ex 5,55 to deliver at a pacific time window so I can make sure someone is home to sign for package. I have someone leave work early to be here between 5:00 and 8:00 which’s what time window fed-ex gave me. So after I called snap cycle customer service and after been told couple of times well we can’t control fed-ex once package leaves us … you have two options they will try to deliver your package a couple more times and then send you’re package back to us and we’ll refund you’re money and at that point I didn’t need to listen to any more of you’re customer service representatives. I went out of my way to be home make sure someone was home to be treated like it was my fault fed-ex didn’t deliver and even payed 5.55 extra to fed-ex only to be told we’ll refund your money when fed-ex sends your package back to us. So nope sorry can’t review something I never received.

Customer service is outstanding Customer service is outstanding! I accidently ordered the wrong bike and when I noticed it, they were right on top of it. They had the bike returned by Fed ex and my new one was in its way. The whole purchase process was a breeze! I would definitely recommend to anyone looking to purchase an e bike.

Fast shipment Snapcycle shipped quickly and the bike was delivered in 4 days. Haven’t unpacked it yet but the packaging looks fine. Only issue I had was when I asked pre-purchase questions. I felt like I was getting “sales speak” rather than straight forward answers. Very insulting. I was however happy when I called after the purchase. Hopefully the bike will perform to acceptably.

Snap cycle the only brand you need After owning 2 snap cycle ebikes I really believe the quality the way their built and the support behind them you can't get much more for your money. In saying that when I decided to get a ebike I new nothing but what I read. So I headed out to 5 different ebike shops and in a short amount of time figured out snapcycle was the company to buy from so if you are looking go ahead and compare specs on their bikes to others and you'll also see how I came to that conclusion. But the best part is owning these 2 ebikes that are fun to ride.

Great Company! Great company to deal with. Answered questions in a timely manner. Highly recommended!