Customer Service?!?!? I found my bike for cheaper several days later. I called to get a price match. Initially I was told snapcycle would refund the difference. Several days later I noticed on my bank account that only half the difference had been applied. I then contacted snapcycle and was informed that because I had received a tool kit that I didn’t even want that I couldn’t have the whole difference in price ($100+). Needless to say, I am worried about what is to come in terms of honoring warranty items.

Snapcycle Eagle is Plug n Play The Snapcycle Eagle worked great right out of the box. It took only a few minutes to assemble and the battery had enough charge for a quick test ride. The shifter, brakes, controller and motor all worked flawlessly. Later, after a full charging session, I took it out for a 20 mile bike trail trip, mostly in PA 0, 1 and 2, with the occasional throttle twist on small hills. It looks like the battery is down only 2 bars. I do wish the manual had more detail on programming the controller. Hopefully there is a video out there somewhere that explains the settings and how to tweak them.

Great Company! Great company to deal with. Answered questions in a timely manner. Highly recommended!

Pegasus Call customer service and they were excellent!!! Resolved my problem without any incident! Talk with Michael and explain that, They sent me a solid seat post. When I want was a suspension seat post. And my throttle lock was sticking and didn't work properly. And he immediately will send me both products.👏👏👏 Kudos to customer service!!! 👍👍👍

Customer service is outstanding Customer service is outstanding! I accidently ordered the wrong bike and when I noticed it, they were right on top of it. They had the bike returned by Fed ex and my new one was in its way. The whole purchase process was a breeze! I would definitely recommend to anyone looking to purchase an e bike.