Customer service is outstanding Customer service is outstanding! I accidently ordered the wrong bike and when I noticed it, they were right on top of it. They had the bike returned by Fed ex and my new one was in its way. The whole purchase process was a breeze! I would definitely recommend to anyone looking to purchase an e bike.

Snapcycle Eagle is Plug n Play The Snapcycle Eagle worked great right out of the box. It took only a few minutes to assemble and the battery had enough charge for a quick test ride. The shifter, brakes, controller and motor all worked flawlessly. Later, after a full charging session, I took it out for a 20 mile bike trail trip, mostly in PA 0, 1 and 2, with the occasional throttle twist on small hills. It looks like the battery is down only 2 bars. I do wish the manual had more detail on programming the controller. Hopefully there is a video out there somewhere that explains the settings and how to tweak them.

Customer Service?!?!? I found my bike for cheaper several days later. I called to get a price match. Initially I was told snapcycle would refund the difference. Several days later I noticed on my bank account that only half the difference had been applied. I then contacted snapcycle and was informed that because I had received a tool kit that I didn’t even want that I couldn’t have the whole difference in price ($100+). Needless to say, I am worried about what is to come in terms of honoring warranty items.

Snap cycle the only brand you need After owning 2 snap cycle ebikes I really believe the quality the way their built and the support behind them you can't get much more for your money. In saying that when I decided to get a ebike I new nothing but what I read. So I headed out to 5 different ebike shops and in a short amount of time figured out snapcycle was the company to buy from so if you are looking go ahead and compare specs on their bikes to others and you'll also see how I came to that conclusion. But the best part is owning these 2 ebikes that are fun to ride.

I gave four stars because of the… I gave four stars because of the throttle side handlebar grip keeps moving other than that after about 3 1/2 weeks everything else is good