Very quick shipping and well packaged… Very quick shipping and well packaged product. Very well built sturdy product. Superb welds and electronics. Very heavy sturdy bike with hybrid hydraulic braking piwer

E-bikes might be good never received mine… thank you fed-ex!!!!! Wouldn’t know how your e-bikes are because I didn’t receive it. That’s right it set in englewood,cal for 46 hrs and then in ellenwood,ga for another 10hrs . When it got picked up by fed-ex on Wednesday I received email it would be delivered on Friday. Then on Friday received email been a change to your shipment new delivery day will be on Monday 8-28-2023 must sign for package. So I pay fed-ex 5,55 to deliver at a pacific time window so I can make sure someone is home to sign for package. I have someone leave work early to be here between 5:00 and 8:00 which’s what time window fed-ex gave me. So after I called snap cycle customer service and after been told couple of times well we can’t control fed-ex once package leaves us … you have two options they will try to deliver your package a couple more times and then send you’re package back to us and we’ll refund you’re money and at that point I didn’t need to listen to any more of you’re customer service representatives. I went out of my way to be home make sure someone was home to be treated like it was my fault fed-ex didn’t deliver and even payed 5.55 extra to fed-ex only to be told we’ll refund your money when fed-ex sends your package back to us. So nope sorry can’t review something I never received.

Customer Service?!?!? I found my bike for cheaper several days later. I called to get a price match. Initially I was told snapcycle would refund the difference. Several days later I noticed on my bank account that only half the difference had been applied. I then contacted snapcycle and was informed that because I had received a tool kit that I didn’t even want that I couldn’t have the whole difference in price ($100+). Needless to say, I am worried about what is to come in terms of honoring warranty items.

Well built, nice riding bike We were somewhat hesitant to order an electric bike online, but we were happily surprised at how well it turned out. The ordering was easy, the shipping fairly quick, and the bikes are everything we could have asked for and more. There is a lack of information about assembling the bike, but we did it without issue. The bike itself is well built, sturdy and inspires confidence when you ride it. Overall, it is one of the best bikes we have owned, and we wouldn't hesitate to buy another one. In fact, we bought two! Great bike, happy customer!

Great website,excellent description of… Great website,excellent description of product I ordered a Snap cycle Pegasus for my wife, she loves it. Great design and very durable,Love the adjustable handlebars.I always look at the design of things I buy and the welds on the frame are top notch, you guys did it well. I made a mistake and ordered a long range bike for myself from another company that advertised they were from California and my bike was shipped from New Jersey never again, any future purchases will be from Snapcycle, thanks again for the quality, ''oh''did I mention the other companies bike cost me $400.00 more. Thanks again Rob and Karen Desha.