Customer Service?!?!? I found my bike for cheaper several days later. I called to get a price match. Initially I was told snapcycle would refund the difference. Several days later I noticed on my bank account that only half the difference had been applied. I then contacted snapcycle and was informed that because I had received a tool kit that I didn’t even want that I couldn’t have the whole difference in price ($100+). Needless to say, I am worried about what is to come in terms of honoring warranty items.

Great website,excellent description of… Great website,excellent description of product I ordered a Snap cycle Pegasus for my wife, she loves it. Great design and very durable,Love the adjustable handlebars.I always look at the design of things I buy and the welds on the frame are top notch, you guys did it well. I made a mistake and ordered a long range bike for myself from another company that advertised they were from California and my bike was shipped from New Jersey never again, any future purchases will be from Snapcycle, thanks again for the quality, ''oh''did I mention the other companies bike cost me $400.00 more. Thanks again Rob and Karen Desha.

Fast shipment Snapcycle shipped quickly and the bike was delivered in 4 days. Haven’t unpacked it yet but the packaging looks fine. Only issue I had was when I asked pre-purchase questions. I felt like I was getting “sales speak” rather than straight forward answers. Very insulting. I was however happy when I called after the purchase. Hopefully the bike will perform to acceptably.

Very quick shipping and well packaged… Very quick shipping and well packaged product. Very well built sturdy product. Superb welds and electronics. Very heavy sturdy bike with hybrid hydraulic braking piwer

Customer service is outstanding Customer service is outstanding! I accidently ordered the wrong bike and when I noticed it, they were right on top of it. They had the bike returned by Fed ex and my new one was in its way. The whole purchase process was a breeze! I would definitely recommend to anyone looking to purchase an e bike.