Customer service is outstanding Customer service is outstanding! I accidently ordered the wrong bike and when I noticed it, they were right on top of it. They had the bike returned by Fed ex and my new one was in its way. The whole purchase process was a breeze! I would definitely recommend to anyone looking to purchase an e bike.

Snap cycle the only brand you need After owning 2 snap cycle ebikes I really believe the quality the way their built and the support behind them you can't get much more for your money. In saying that when I decided to get a ebike I new nothing but what I read. So I headed out to 5 different ebike shops and in a short amount of time figured out snapcycle was the company to buy from so if you are looking go ahead and compare specs on their bikes to others and you'll also see how I came to that conclusion. But the best part is owning these 2 ebikes that are fun to ride.

Purchase of 2 R1 step thrus The bikes arrived in about 1 week, although FedEx initially gave us false hopes by predicting the delivery date too early. There were some minor scratches in the finish, one of the derailleur guards was slightly bent as was one of the cargo racks. Both derailleurs required adjustment before all of the gears could be reached. The only real issue was a broken fender on one bike. Snapcycle quickly agreed to send a replacement when inventory is available. We are really happy with the free helmets and panniers from the Halloween special. The bikes came with better tires than expected, but I'm not sure the batteries are Samsung. They don't indicate a brand and they aren't UL listed. We are very impressed with the performance, beefiness, and finish of the bikes, but we haven't had much time to use them.

Well built, nice riding bike We were somewhat hesitant to order an electric bike online, but we were happily surprised at how well it turned out. The ordering was easy, the shipping fairly quick, and the bikes are everything we could have asked for and more. There is a lack of information about assembling the bike, but we did it without issue. The bike itself is well built, sturdy and inspires confidence when you ride it. Overall, it is one of the best bikes we have owned, and we wouldn't hesitate to buy another one. In fact, we bought two! Great bike, happy customer!

So excited to ride my Stinger! I got a fantastic deal for a Stinger bike! After doing a ton of research I decided this bike would check all my boxes! The bike arrived yesterday and I was able to assemble it by myself! I'm a 68 year old woman! I will most likely remove the front basket only because it really isn't something I will use. I can see a water bottle holder there instead! I can't wait to take it for a nice long ride!!!