I gave four stars because of the… I gave four stars because of the throttle side handlebar grip keeps moving other than that after about 3 1/2 weeks everything else is good

Great Company! Great company to deal with. Answered questions in a timely manner. Highly recommended!

Purchase of 2 R1 step thrus The bikes arrived in about 1 week, although FedEx initially gave us false hopes by predicting the delivery date too early. There were some minor scratches in the finish, one of the derailleur guards was slightly bent as was one of the cargo racks. Both derailleurs required adjustment before all of the gears could be reached. The only real issue was a broken fender on one bike. Snapcycle quickly agreed to send a replacement when inventory is available. We are really happy with the free helmets and panniers from the Halloween special. The bikes came with better tires than expected, but I'm not sure the batteries are Samsung. They don't indicate a brand and they aren't UL listed. We are very impressed with the performance, beefiness, and finish of the bikes, but we haven't had much time to use them.

Great website,excellent description of… Great website,excellent description of product I ordered a Snap cycle Pegasus for my wife, she loves it. Great design and very durable,Love the adjustable handlebars.I always look at the design of things I buy and the welds on the frame are top notch, you guys did it well. I made a mistake and ordered a long range bike for myself from another company that advertised they were from California and my bike was shipped from New Jersey never again, any future purchases will be from Snapcycle, thanks again for the quality, ''oh''did I mention the other companies bike cost me $400.00 more. Thanks again Rob and Karen Desha.

Pegasus Call customer service and they were excellent!!! Resolved my problem without any incident! Talk with Michael and explain that, They sent me a solid seat post. When I want was a suspension seat post. And my throttle lock was sticking and didn't work properly. And he immediately will send me both products.👏👏👏 Kudos to customer service!!! 👍👍👍