Customer service is outstanding Customer service is outstanding! I accidently ordered the wrong bike and when I noticed it, they were right on top of it. They had the bike returned by Fed ex and my new one was in its way. The whole purchase process was a breeze! I would definitely recommend to anyone looking to purchase an e bike.

Customer Service?!?!? I found my bike for cheaper several days later. I called to get a price match. Initially I was told snapcycle would refund the difference. Several days later I noticed on my bank account that only half the difference had been applied. I then contacted snapcycle and was informed that because I had received a tool kit that I didn’t even want that I couldn’t have the whole difference in price ($100+). Needless to say, I am worried about what is to come in terms of honoring warranty items.

Lvery positive. The bike fit me very well, meaning that it was comfortable to ride, good ergonomics in other words. The 26 I want to thank Harvie for providing excellent tech support. Far away the best of the four ebike products I have.

Fast shipment Snapcycle shipped quickly and the bike was delivered in 4 days. Haven’t unpacked it yet but the packaging looks fine. Only issue I had was when I asked pre-purchase questions. I felt like I was getting “sales speak” rather than straight forward answers. Very insulting. I was however happy when I called after the purchase. Hopefully the bike will perform to acceptably.

Snapcycle Eagle is fantastic!!! They were fast with processing my order and delivery. The bike was very well packed and the folks at Snapcycle were helpful with any of my questions. The bike is surprisingly powerful! Just in the first few rides I've had a great time zipping around town and tackling hills in the Appalachians with ease.