Customer service is outstanding Customer service is outstanding! I accidently ordered the wrong bike and when I noticed it, they were right on top of it. They had the bike returned by Fed ex and my new one was in its way. The whole purchase process was a breeze! I would definitely recommend to anyone looking to purchase an e bike.

I am impressed quality of the bike and love the Lime Green color. The Stinger arrived 3 days earlier than expected. There was a small box delivered with it, containing the bike cover in its sealed plastic bag. The bike was well-packed and secured in its shipping container. I used a knife and scissors to remove all of the packing materials. The 3 amp charger was a pleasant surprise because most of the E-Bikes that were researched had only a 2 amp charger. Fully charging the battery took about 3 hours. The tools included were very useful, but had to get a stronger hex wrench to loosen a screw for the front fender. The User's Manual was well written and later discovered an unpacking and assembly video on YouTube. That would have been helpful if Snapcycle had a link to it, but I persevered and completed the assembly. The 3-inch tires and 500W motor are a good compromise between the fat tire bikes with more power and the street cruisers with smaller tires. I want to ride around town and on trails too. It is still snow season here in North Idaho so I have not tested the bike yet, but the padded seat is very comfortable and adjusts well to my 6'4" height. I am impressed with the quality of the bike and love the Lime Green color. Being an army infantry veteran I am partial to various shades of green, and this color is perfect for this great bike. Can't wait until warmer weather comes so I can ride on local bike paths and trails here in the Northwest. Something magical about trail riding in the pristine forest. I plan to do another review after I get some miles on my new bike. I'm sure I will be very satisfied!

Snap cycle the only brand you need After owning 2 snap cycle ebikes I really believe the quality the way their built and the support behind them you can't get much more for your money. In saying that when I decided to get a ebike I new nothing but what I read. So I headed out to 5 different ebike shops and in a short amount of time figured out snapcycle was the company to buy from so if you are looking go ahead and compare specs on their bikes to others and you'll also see how I came to that conclusion. But the best part is owning these 2 ebikes that are fun to ride.

Hi. Stinger kickstand too close to pedals Hi. Snapcycle Stinger kickstand is to close to the pedals. Snapcycle R1 has a kickstand that is 12 inches away from center of crank while Stinger is on 10 inches away so back of foot heel hits kickstand and makes pedaling difficult because you have to place your foot forward past the center of the pedal almost have to pedal with your heels. I had to replace the kickstand bolts with longer bolts and 15 washers for each bolt to move the kickstand further towards the spokes to move the kick stand far enough away so my heel doesn't hit the kickstand anymore.

Well built, nice riding bike We were somewhat hesitant to order an electric bike online, but we were happily surprised at how well it turned out. The ordering was easy, the shipping fairly quick, and the bikes are everything we could have asked for and more. There is a lack of information about assembling the bike, but we did it without issue. The bike itself is well built, sturdy and inspires confidence when you ride it. Overall, it is one of the best bikes we have owned, and we wouldn't hesitate to buy another one. In fact, we bought two! Great bike, happy customer!