Great customer service! I had trouble fitting the connection for the Shark pump to my SUP and thought that none of their connections worked. The support person was awesome. The response was super quick as were followup emails. After asking me to send photos of my valve and fittings she sent a photo with a clear diagram of how to switch gaskets to give a correct fit. That did the trick!!

Placed an order for a boot bag Placed an order for a boot bag. Got a confirmation, followed up by an email saying the product was out of stock. The offer to me was simply do you want a change of colour - no detail on the colour types, what was in stock or anything else. I replied asking for detail. No response. I have chased and no response. The money has been taken from my account. I then saw similar experiences for people on here. I have tried calling the US number - simply a full mail box. Id stay away! I am now chasing a refund. To update - Iris has been intouch now. She has explained they had a problem with their inbox (!) but I have received a refund for which I am grateful. And I have been offered a discount on a future order, although it did not specify how much.

The customer service I received was… The customer service I received was awesome. They went above and beyond to get the correct size helmet. Very happy with them.

Good prices Good prices, good replacement policy when product failed

They’ve stolen my money. The worst customer service… The absolute worst customer service experience possible. I have been trying to get a refund for an item that I returned for 2 months now. I have been left with no product, my money taken and am getting no response from both my emails and my attempts to reach out via live chat. I don’t know what to do at this point. Do not buy from this company. I have been scammed and I don’t want anyone else to deal with the same.