Outstanding products and customer support I’ve been using OutdoorMaster SUP pumps for about 4 years now and the Shark 2 has been the best and fastest on the market. I have recently bought the new Cachalot Mini 2s and it’s absolutely brilliant. I have had questions to ask about both products and the Customer Support Team at OutdoorMaster is second to none. You may believe there are other products as good available now but I promise you you will never find better customer support.

Outstanding customer service I bought the Shark 2 pump 18 months ago on their website. It worked well inflating both SUP’s and Kayaks. 2 weeks ago I noticed the inflation time had increased and the high pressure stage was kicking on immediately. I contacted customer support via email, they asked a couple of questions, and diagnosed a faulty first stage. They sent me a new pump which arrived within days. It’s hard to do better supporting your product. I wouldn’t hesitate to buy another one.

I have loved the pump until… I have loved the pump until the battery was not working properly, and got frustrated and left it in the garage for 6 months. Then decided to see if I could buy a new battery or something. And to my amazement, they replaced the pump for me and were amazing fast in their response and follow through. Any next outdoor product I need I’ll be looking for your company name. Thanks for your help!

Outdoor Master’s Customer Service Sucks… Outdoor Master’s customer service might be the worst customer service I have ever experienced. 1st, they send me a damaged product. 2nd, I email them with pictures stating I would like a refund and I receive a canned response of how sorry they are and promise me a refund in “1-5” business days. It’s now been 8 days without receiving my refund. The contact phone # is horseshit because no one ever answers it the damn in box is full. I will NEVER buy anything from this company.

great company, great goggles I had questions about my order that were addressed quickly. Great company, great goggles. Repeat buyer.