Outstanding products and customer support I’ve been using OutdoorMaster SUP pumps for about 4 years now and the Shark 2 has been the best and fastest on the market. I have recently bought the new Cachalot Mini 2s and it’s absolutely brilliant. I have had questions to ask about both products and the Customer Support Team at OutdoorMaster is second to none. You may believe there are other products as good available now but I promise you you will never find better customer support.

They’ve stolen my money. The worst customer service… The absolute worst customer service experience possible. I have been trying to get a refund for an item that I returned for 2 months now. I have been left with no product, my money taken and am getting no response from both my emails and my attempts to reach out via live chat. I don’t know what to do at this point. Do not buy from this company. I have been scammed and I don’t want anyone else to deal with the same.

Vision Bundle and Customer Service So the reviews I read about Outdoor Master were pretty solid across the board. Saw some reviews about customer service issues, but that did not hold me back from pushing forth and purchasing a pair of the goggles with some other lens. I had a short timeline and they delivered. Not only is the product as advertised, I had some questions of customer service. I am not saying others did not have issues, but customer service was extremely responsive during my process.

Great customer service! I had trouble fitting the connection for the Shark pump to my SUP and thought that none of their connections worked. The support person was awesome. The response was super quick as were followup emails. After asking me to send photos of my valve and fittings she sent a photo with a clear diagram of how to switch gaskets to give a correct fit. That did the trick!!

Great products and staff The online representative was very responsive and understanding. I've ordered 3 pairs of goggles, multiple lenses, and have had friends order several pairs too. I had a minor break in one frame (plastic), and OM was willing to send me a replacement. I will be ordering more products. The ability to change lenses, very easily, based on conditions, is great.