Strong warranty Ordered two pairs, one got pretty scratched up (faulty coating perhaps?) but they did an immediate warranty replacement. Good to know they stand behind the product.

Placed an order for a boot bag Placed an order for a boot bag. Got a confirmation, followed up by an email saying the product was out of stock. The offer to me was simply do you want a change of colour - no detail on the colour types, what was in stock or anything else. I replied asking for detail. No response. I have chased and no response. The money has been taken from my account. I then saw similar experiences for people on here. I have tried calling the US number - simply a full mail box. Id stay away! I am now chasing a refund. To update - Iris has been intouch now. She has explained they had a problem with their inbox (!) but I have received a refund for which I am grateful. And I have been offered a discount on a future order, although it did not specify how much.

Customer service really cares if got… Customer service really cares if got the right product, and I appreciate that. Fast replies and easy to understand. Thanks outdoor master’s support.

Answered my question quickly! Iris bot answered my question quickly and completely. I have sent similar inquiries to two other companies and have yet to receive a response from them!! If your goggles will fit my new helmet (hasn't arrived yet), I will definately purchase your goggles, in part thanks to your Iris.

Order had issues, but resolved There was an issue with my order, but it was finally made right. It did take a while, but in the end I am satisfied and I received both the goggles and the extra lens before I left town on my ski trip.