Customer service was aweful Customer service was aweful. My order got placed on backorder and any time I would email I would not get a response or a delayed response that wouldn't answer my question. I called once and was told the team would have to call me back abd they never did. Finally got a response to substitute my item for one in stocks and that one was shipped within a week and appears to be a good saddle we have not used it yet. The cince that came with it however was to thick and had to be replaced.

Update: absolute SCAM. ***Update**** luckily my order was only $14 but this company is an absolute scam. A quick google search yielded their “about me” page with their executives. All very canned bios with AI photos. I searched every executive they listed on this page, absolutely none showed up on any social media, and I challenge you to find a small e-commerce company that isn’t expanding their digital presence. I’m in this industry and I know e-commerce. Do not buy from them. Original complaint: ORD#6333 customer service is terrible Terrible user experience regarding a back ordered item. Other than the initial notification of back order, and a suggestion to choose a different color that is in stock, I have had no human interaction, all my responses and follow ups generate the same automated response from all emails. Cancel this order and refund my money please. (That’s on my latest response that will undoubtedly generate the same “Hey Keeton! Thanks for getting back to us. We understand that waiting for the backordered item can be a drag. But no worries, we've got some alternative products in stock that you might like. In fact, we have a great Racing Bat available. If you're interested, you can check out more options by clicking on this link: Let us know if you have any other questions or if there's anything else we can do for you.” I’ve gotten several times now)

Would have given five stars but I was… Would have given five stars but I was not able to get feedback of any kind when I placed my order, and then got no Email order acknowledgment. I did not know when it was shipping, and could not find out through repeated phone calls, left messages, and emails and texts. Finally got in touch with Patrick. He sent me shipping information and I am very happy with the product I ordered and glad I was able to get the feeders in the colors I needed.

Wouldnt trust this company We ordered a saddle and it did come. The saddle did not fit or work for our horse. So we attempted to return the saddle. We called, emailed, and attempted to use the return form on their site. We tried to contact them for weeks, texting got one response that they were sorry and would get the return label sent. This never happened. We ended up sending it back ourselves and claiming fraud on our credit card. Not worth the hassle.

I had a good experience with placing my…First Double T Gaited Saddle I had a good experience with placing my order, it arrived on time according to the tracker. The tracker feature was very useful and helpful and I knew exactly where my order was located. I love the look of the dark oil saddle. I can't rate the saddle's fit yet, due to my horse having gone lame and is very uncomfortable with being bothered. But I'm expecting to receive my new horse soon and I'm hoping this would be a good fit for him. Another reason it appears that the 16" gaited saddle maybe a little smaller compared to the 16" western saddle, I wasn't expecting such a tight fit.