If I could leave -5 star review I… If I could leave -5 star review I would. I am trying to return hay bags and have done the same as the others. I sent several texts, emails, and website return link. I did get an email from "Patrick" telling me they lost their customer service employee and he would get back to me. It's been three weeks and I still haven't heard from him.

Quality and honesty Quality and honesty, I've been lied to before by other sponsored companies,and lost my money, but y'all done just what you said you would do, and I really appreciate it, thanks for your honesty, and quality, Robert Carroll

Impossible to contact for a product… Impossible to contact for a product return. I bought a pair of spurs which were very poor quality and the right and left ones weren't even the same size. Tried 2 phone calls, 2 emails and one text message to get return instructions and never got a response. Not a real company in my opinion.

Update: absolute SCAM. ***Update**** luckily my order was only $14 but this company is an absolute scam. A quick google search yielded their “about me” page with their executives. All very canned bios with AI photos. I searched every executive they listed on this page, absolutely none showed up on any social media, and I challenge you to find a small e-commerce company that isn’t expanding their digital presence. I’m in this industry and I know e-commerce. Do not buy from them. Original complaint: ORD#6333 customer service is terrible Terrible user experience regarding a back ordered item. Other than the initial notification of back order, and a suggestion to choose a different color that is in stock, I have had no human interaction, all my responses and follow ups generate the same automated response from all emails. Cancel this order and refund my money please. (That’s on my latest response that will undoubtedly generate the same “Hey Keeton! Thanks for getting back to us. We understand that waiting for the backordered item can be a drag. But no worries, we've got some alternative products in stock that you might like. In fact, we have a great Racing Bat available. If you're interested, you can check out more options by clicking on this link: Let us know if you have any other questions or if there's anything else we can do for you.” I’ve gotten several times now)

Customer service was aweful Customer service was aweful. My order got placed on backorder and any time I would email I would not get a response or a delayed response that wouldn't answer my question. I called once and was told the team would have to call me back abd they never did. Finally got a response to substitute my item for one in stocks and that one was shipped within a week and appears to be a good saddle we have not used it yet. The cince that came with it however was to thick and had to be replaced.