Made my first purchase today 01/27 my… Made my first purchase today 01/27 my experience with Taylor was awesome. She clarified the description of my ski jacket within minutes and answered all my concerns. The jacket was ordered quickly and I was completely satisfied. New to skiing and plan on ordering whatever items I can with Rocky Mountain. thanks again for the great service you are highly recommended!!

Still waiting to receive my jacket... Still waiting to receive my jacket well past when it was suppose to arrive. No updates being provided on why it’s taking so long or when it’ll arrive. Overall, not a great experience for my first purchase and not thrilled to buy again. It’s cold where I live and a jacket is something I was counting on.

Recommend easier way finding on site Recommend easier way finding on site. Frustrating to find some items. Example: typed in the north face women’s jackets and it came up search not found then showed kids north face coats

Amazing customer service! Amazing customer service!! I had been searching for last year's North Face jacket when I found it online at this retailer. I phoned and Amanda was knowledgeable about the various product lines, pleasant, and extremely patient. She explained the difference between last season vs this season models, bc I wanted to make sure that the jacket I was ordering was the EXACT same one that I wanted. Amanda even went and measured the chest difference between the small and medium to give me first-hand knowledge to more accurately place my order! Overall a great purchasing experience! I highly recommend! TY

Great service, value, and quick free delivery Excellent customer service, great prices, and quick and free delivery. I got a call from customer service to kindly verify the purchase and my phone number. After three days, my new ski pants were delivered free of charge in Washington State. I’m 5’10”, 182lbs., and ordered The North Face Freedom ski pants in size medium, regular length, and they fit perfect. I’ve skied twice and they performed great at -17 Celsius or 1.4 Fahrenheit. Thanks for the outstanding service.