Toni mittens I’m very pleased with my new ski mittens they arrived in a timely manner in brand new shape as sold. I called Rocky Mountain and The first responder explained how to measure my hand from the natural bend of my wrist to my longest finger and make room for rings as well as fingernails . Then they went the extra step and I was connected with the stylist that actually went and tried on the mittens to give me exact feedback on The proper fit for my thumb and the idea to make sure there was no constriction at any touch point that might restrict circulation or warmth. I found their product to be excellent and it matches my ski coat by Toni Sailer black ,quilted, with the motif . Their delivery was excellent and their customer service was very excellent !

Great First experience with this… Great First experience with this company. Bought a north face men’s jacket for my husband absolutely loves it great quality it shipped within three days. Overall very satisfied!!!! will be purchasing more ski gear for a trip to Colorado in December🙂

The owner/manager is the biggest dick The owner/manager is the biggest dick. If you aren’t planning on being 100% sure on if you are buying anything, they won’t help you. This place is a disgrace with the worse customer service I’ve ever experienced. Owner got defensive when I gave him feedback and told me to not let the door hit me in ass.

Chris was ABSOLUTELY WONDERFUL!! Chris was ABSOLUTELY WONDERFUL!! I don’t have ENOUGH great things to say about my customer experience with him!! I needed an entire ski gear outfit for a very short-notice upcoming ski trip. I have never been skiing before so I had absolutely NO IDEA what I needed for the trip .. and even what sizes I needed for that matter! Chris walked me through everything I would need, gave me excellent recommendations while explaining everything to me along the way, so I could make a proper & informed choice. He himself even went and pulled some items off the shelves for me.. and made sure that my package was expedited in time to receive all my ski gear in time for my trip... THANK YOU Chris for doing all you did so I can be properly dressed & all geared up in time for my trip.. and so I can stay WARM!! I’ve never experienced more EXEMPLARY customer service!!

I ordered gloves today and received… I ordered gloves today and received confirmation that order was processed. I then received email that order was cancelled with no explanation. I called main number and received notice to leave message. I don’t know why order was cancelled and can’t even speak to anyone. I guess only option is to leave message and hope someone calls me back. This is unacceptable and unprofessional in 2019. Any explanation would be appreciated.