The owner/manager is the biggest dick The owner/manager is the biggest dick. If you aren’t planning on being 100% sure on if you are buying anything, they won’t help you. This place is a disgrace with the worse customer service I’ve ever experienced. Owner got defensive when I gave him feedback and told me to not let the door hit me in ass.

Tried to order a jacket 3 times online… Tried to order a jacket 3 times online with Rocky Mountain. It kept charging my card and then cancelling off of my card. Tried to call the number on the website several times only to get a recording that says "an voice mail box had not been set up". Seriously? Lastly, I left a message for the "Chat" person about sizing and still haven't received a response back

I received excellent customer service… I received excellent customer service during a chat with Rocky Mountain Ski and Board. Claire spent a good deal of time to help me identify which women's jackets had all of the features I need. She actually pulled the items to check for features when the manufacturer's description didn't answer my questions. Kudos and thank you!

Great service, value, and quick free delivery Excellent customer service, great prices, and quick and free delivery. I got a call from customer service to kindly verify the purchase and my phone number. After three days, my new ski pants were delivered free of charge in Washington State. I’m 5’10”, 182lbs., and ordered The North Face Freedom ski pants in size medium, regular length, and they fit perfect. I’ve skied twice and they performed great at -17 Celsius or 1.4 Fahrenheit. Thanks for the outstanding service.

Awesome Customer Service Simple and easy exchange...took just a couple minutes and my issue was solved I was even thanked for doing business with Rocky Mountain Ski and Board and told how much my business was appreciated.