I received excellent customer service… I received excellent customer service during a chat with Rocky Mountain Ski and Board. Claire spent a good deal of time to help me identify which women's jackets had all of the features I need. She actually pulled the items to check for features when the manufacturer's description didn't answer my questions. Kudos and thank you!

I ordered gloves today and received… I ordered gloves today and received confirmation that order was processed. I then received email that order was cancelled with no explanation. I called main number and received notice to leave message. I don’t know why order was cancelled and can’t even speak to anyone. I guess only option is to leave message and hope someone calls me back. This is unacceptable and unprofessional in 2019. Any explanation would be appreciated.

Still waiting to receive my jacket... Still waiting to receive my jacket well past when it was suppose to arrive. No updates being provided on why it’s taking so long or when it’ll arrive. Overall, not a great experience for my first purchase and not thrilled to buy again. It’s cold where I live and a jacket is something I was counting on.

Tried to order a jacket 3 times online… Tried to order a jacket 3 times online with Rocky Mountain. It kept charging my card and then cancelling off of my card. Tried to call the number on the website several times only to get a recording that says "an voice mail box had not been set up". Seriously? Lastly, I left a message for the "Chat" person about sizing and still haven't received a response back

Great First experience with this… Great First experience with this company. Bought a north face men’s jacket for my husband absolutely loves it great quality it shipped within three days. Overall very satisfied!!!! will be purchasing more ski gear for a trip to Colorado in December🙂