Made my first purchase today 01/27 my… Made my first purchase today 01/27 my experience with Taylor was awesome. She clarified the description of my ski jacket within minutes and answered all my concerns. The jacket was ordered quickly and I was completely satisfied. New to skiing and plan on ordering whatever items I can with Rocky Mountain. thanks again for the great service you are highly recommended!!

The owner/manager is the biggest dick The owner/manager is the biggest dick. If you aren’t planning on being 100% sure on if you are buying anything, they won’t help you. This place is a disgrace with the worse customer service I’ve ever experienced. Owner got defensive when I gave him feedback and told me to not let the door hit me in ass.

Very helpful customer service! I have experienced twice what a great company they are to do business with. When I called with questions about a product they were very helpful and walked me through the process of finding just what I wanted. Then again when I needed to make an exchange.

Tried to order a jacket 3 times online… Tried to order a jacket 3 times online with Rocky Mountain. It kept charging my card and then cancelling off of my card. Tried to call the number on the website several times only to get a recording that says "an voice mail box had not been set up". Seriously? Lastly, I left a message for the "Chat" person about sizing and still haven't received a response back

Chris was ABSOLUTELY WONDERFUL!! Chris was ABSOLUTELY WONDERFUL!! I don’t have ENOUGH great things to say about my customer experience with him!! I needed an entire ski gear outfit for a very short-notice upcoming ski trip. I have never been skiing before so I had absolutely NO IDEA what I needed for the trip .. and even what sizes I needed for that matter! Chris walked me through everything I would need, gave me excellent recommendations while explaining everything to me along the way, so I could make a proper & informed choice. He himself even went and pulled some items off the shelves for me.. and made sure that my package was expedited in time to receive all my ski gear in time for my trip... THANK YOU Chris for doing all you did so I can be properly dressed & all geared up in time for my trip.. and so I can stay WARM!! I’ve never experienced more EXEMPLARY customer service!!