Lee Flory
USOrdered two pair of xcounrty ski boots… Ordered two pair of xcounrty ski boots Dec 23, returned them due to incorrect biding fitment with zero help from ski essentials.com. I finally got my refund on feb 9th. What a crap supplier, I will never ever ever waste my time with these jokers again, off to my my local shop because they help me.
TE
USAmazing people and products Amazing people: friendly, knowledgeable, and incredibly patient. I learned a lot and really felt they had my best interest. They even talked me down from a more expensive ski because they knew what I was looking for. I will never go anywhere else to buy ski equipment other than ski essentials and Pinnacle (their B&M)
Brian
USThe old bait and switch The old bait and switch. Ordered a pair of skis for a good deal that was advertised online. A couple days passed after my card was charged with the skis still listed on their website when I was notified they did not have the item. Giving an extra star because the email was polite and they offered the option for a refund or a different item and not just store credit or some other deception.
Shun
USReceived a wrong spec of product Received a refund on return shipment & $30 2-Day Air, being offered 2-Day shipping on the order for 2nd set of skies. Received a wrong spec of product, paid extra $30 for 2-Day Air but a carton arrived after 4 days. Sent an email, left a voicemail but no response since this morning. Horrible shopping experience with them.
Becky Hsiao
USTerrible experience. Purchased boot from this retailer through Amazon. I like to support smaller shops, but I am in between sizes on the boots and need to return. Discovered that the return shipping fee they charge is $60 for the boots, which is insane and was not described on the listing. Robbery when other retailers charge at most $10 return shipping. Will never use them again.