Received a wrong spec of product Received a refund on return shipment & $30 2-Day Air, being offered 2-Day shipping on the order for 2nd set of skies. Received a wrong spec of product, paid extra $30 for 2-Day Air but a carton arrived after 4 days. Sent an email, left a voicemail but no response since this morning. Horrible shopping experience with them.

5/5. Went to my local ski shop to buy a pair. They were asking $500 for only the skis. I found the EXACT same skis along with boots and poles for $494 on ski essentials website. I asked a question through the chat feature at 9pm and received an immediate response. Free shipping only took a few days. Would recommend ski essentials to anyone

I ordered a pair of ski on Ski… I ordered a pair of ski on Ski Essential's website. Not knowing them, I had limited expectations. 24h later the ski were packed, shipped, tracking number received. As I had possible issues with UPS, i reached SkiEssentials and their team were very responsive, providing instant response with accurate info. Very happy with my overall experience: Good deal, great followup and support. Kudos.

Ordered two pair of xcounrty ski boots… Ordered two pair of xcounrty ski boots Dec 23, returned them due to incorrect biding fitment with zero help from ski essentials.com. I finally got my refund on feb 9th. What a crap supplier, I will never ever ever waste my time with these jokers again, off to my my local shop because they help me.

Bad customer service, charge shipping for returns Ordered a pair of 2024 ski boot for my son, the pair I received was manufactured in April of 2022. If I wanted 2022, there was other cheaper options before I made the order. I called to understand the situation and was told it was a carry over boot from the 2023 season. Since the boot will be used as hand me downs for my 3 kids, I plan to return it so I can purchase a more recently manufactured boot. I was told that I would have to pay shipping and was even asked if I called to check on it before my purchase. Basically the customer service is blaming me for not researching enough and it is my fault. I express that to the customer rep, and was told, "okay, I can offer you return label". I still have not gotten the return label yet so I might need to call back. Skiessentials review videos online is great and made the purchase with them to give it a try. I will not buy again, I will go back toevo.com instead, they have great customer service.