Terrible experience. Purchased boot from this retailer through Amazon. I like to support smaller shops, but I am in between sizes on the boots and need to return. Discovered that the return shipping fee they charge is $60 for the boots, which is insane and was not described on the listing. Robbery when other retailers charge at most $10 return shipping. Will never use them again.

Customer Satisfaction Bought a pair of Salomon QST 92 153 + bindings online, because my local ski shops didnt carry that size. Their customer rep (Lan Henel) provided timeley responses to my questions via email. Item was well packed, arrived with 10 days of purchase, and matched the online images. Very pleased with smooth transaction and customer service.

The old bait and switch The old bait and switch. Ordered a pair of skis for a good deal that was advertised online. A couple days passed after my card was charged with the skis still listed on their website when I was notified they did not have the item. Giving an extra star because the email was polite and they offered the option for a refund or a different item and not just store credit or some other deception.

Getting it done! Initially there was a problem with my order. Long story short, Ski Essentials did right by me and gave viable options. As a consumer and also someone that has been in sales my entire career. That's all I can ask for, is to be treated fairly. My skis arrived and the packing/care was tip top. They even mounted my bindings! Before purchasing I had referred a couple people that purchased, now they will continue to get positive word of mouth from me!

5/5. Went to my local ski shop to buy a pair. They were asking $500 for only the skis. I found the EXACT same skis along with boots and poles for $494 on ski essentials website. I asked a question through the chat feature at 9pm and received an immediate response. Free shipping only took a few days. Would recommend ski essentials to anyone