Extremely accommodating! Ski essentials was extremely accommodating and super kind throughout our whole experience! My boyfriend and I had been looking online for skis and found the ones we wanted on ski essentials. Their customer service guy, Mike, was kind enough to expedite our order to have them ready for pick up day of! The whole process was quick and easy, not to mention a great price too! Highly recommend!!

Bought a pair of Elan 106 Ripsticks Bought a pair of Elan 106 Ripsticks. Had about 6 resort days on them when the edge blew out. On the outside edge by the way. Local ski shop said if it were them, they would warranty. Sent photos to ski essentials and because there was a scratch near the edge blowout they determined it was from impact. I wouldn't be surprised if they considered a water spot "impact". Garbage ski shop and rude customer service with that hipster-I know everything about skiing-attitude.

Received a wrong spec of product Received a refund on return shipment & $30 2-Day Air, being offered 2-Day shipping on the order for 2nd set of skies. Received a wrong spec of product, paid extra $30 for 2-Day Air but a carton arrived after 4 days. Sent an email, left a voicemail but no response since this morning. Horrible shopping experience with them.

If I could give 0 I would If I could give 0 I would. Terrible customer service. After saying that they will replace the ski bag(out of stock) with a similar one they went silent. I inquired about my order (I also had a helmet on this order) I received a replacement without a word of explanation. I had a ski trip planned and I have to rush to try to find replacement. My advice go buy your stuff at a store, skiessential are not reliable.

Buying 2 full xc ski packages online… Buying 2 full xc ski packages online (skis, boots, poles, bindings) is tough not being able to try them on. SkiEssentials made it beyond easy; I didn't know about sizing and was able to email them. They were currently updating their landing pages for more dropdowns with sizing but they were fast to respond. Purchased 2 full packages, received perfectly. Was able to exchange boots bc of a sizing issue at no problem; they even pulled the correct size aside until I sent back the wrong size. Would absolutely recommend; great customer service and great products.