Bought a pair of Elan 106 Ripsticks Bought a pair of Elan 106 Ripsticks. Had about 6 resort days on them when the edge blew out. On the outside edge by the way. Local ski shop said if it were them, they would warranty. Sent photos to ski essentials and because there was a scratch near the edge blowout they determined it was from impact. I wouldn't be surprised if they considered a water spot "impact". Garbage ski shop and rude customer service with that hipster-I know everything about skiing-attitude.

Bad customer service, charge shipping for returns Ordered a pair of 2024 ski boot for my son, the pair I received was manufactured in April of 2022. If I wanted 2022, there was other cheaper options before I made the order. I called to understand the situation and was told it was a carry over boot from the 2023 season. Since the boot will be used as hand me downs for my 3 kids, I plan to return it so I can purchase a more recently manufactured boot. I was told that I would have to pay shipping and was even asked if I called to check on it before my purchase. Basically the customer service is blaming me for not researching enough and it is my fault. I express that to the customer rep, and was told, "okay, I can offer you return label". I still have not gotten the return label yet so I might need to call back. Skiessentials review videos online is great and made the purchase with them to give it a try. I will not buy again, I will go back toevo.com instead, they have great customer service.

Great Customer Service! As a newbie to cross country skiing, I was overwhelmed trying to research the different types of skis, boots, and bindings I would need. I came across a complete set on skiessentials.com's website, and used the chat-bot to ask a bunch of questions. Mike A. emailed me back the next day and was able to tell me exactly what sizes of everything I'd need, sending along sizing charts and informational material! He was super friendly and nice, also! I haven't yet received my ski kit, but I'm confident that I'm going to love them!

The old bait and switch The old bait and switch. Ordered a pair of skis for a good deal that was advertised online. A couple days passed after my card was charged with the skis still listed on their website when I was notified they did not have the item. Giving an extra star because the email was polite and they offered the option for a refund or a different item and not just store credit or some other deception.

10/10 Experience!!! Good pricing and fast shipping - even all the way to California. More than that, I had a fantastic experience with their customer service. They don’t seem to answer their phone, but emails received prompt and full responses. Had such a great experience, I ordered a second set of skis for my son the week after.