Received a wrong spec of product Received a refund on return shipment & $30 2-Day Air, being offered 2-Day shipping on the order for 2nd set of skies. Received a wrong spec of product, paid extra $30 for 2-Day Air but a carton arrived after 4 days. Sent an email, left a voicemail but no response since this morning. Horrible shopping experience with them.

Couldn't be happier -- great skis, service, shipping I had some terrible experience with rental skis and decided it was time to buy my own. Ahead of another ski weekend, I put in an order hoping that it would arrive in time. The team at Ski Essentials went above and beyond in so many ways to make sure I got the gear I wanted and it arrived the day I needed them. Thanks to Mike, Eric and Chris for making this one of the best online shopping experiences I've ever had.

I ordered a pair of ski on Ski… I ordered a pair of ski on Ski Essential's website. Not knowing them, I had limited expectations. 24h later the ski were packed, shipped, tracking number received. As I had possible issues with UPS, i reached SkiEssentials and their team were very responsive, providing instant response with accurate info. Very happy with my overall experience: Good deal, great followup and support. Kudos.

Amazing people and products Amazing people: friendly, knowledgeable, and incredibly patient. I learned a lot and really felt they had my best interest. They even talked me down from a more expensive ski because they knew what I was looking for. I will never go anywhere else to buy ski equipment other than ski essentials and Pinnacle (their B&M)

Bad customer service, charge shipping for returns Ordered a pair of 2024 ski boot for my son, the pair I received was manufactured in April of 2022. If I wanted 2022, there was other cheaper options before I made the order. I called to understand the situation and was told it was a carry over boot from the 2023 season. Since the boot will be used as hand me downs for my 3 kids, I plan to return it so I can purchase a more recently manufactured boot. I was told that I would have to pay shipping and was even asked if I called to check on it before my purchase. Basically the customer service is blaming me for not researching enough and it is my fault. I express that to the customer rep, and was told, "okay, I can offer you return label". I still have not gotten the return label yet so I might need to call back. Skiessentials review videos online is great and made the purchase with them to give it a try. I will not buy again, I will go back toevo.com instead, they have great customer service.