Crystal Gelin
GBGreat Customer Service! As a newbie to cross country skiing, I was overwhelmed trying to research the different types of skis, boots, and bindings I would need. I came across a complete set on skiessentials.com's website, and used the chat-bot to ask a bunch of questions. Mike A. emailed me back the next day and was able to tell me exactly what sizes of everything I'd need, sending along sizing charts and informational material! He was super friendly and nice, also! I haven't yet received my ski kit, but I'm confident that I'm going to love them!
Ken Lee
GB10/10 Experience!!! Good pricing and fast shipping - even all the way to California. More than that, I had a fantastic experience with their customer service. They don’t seem to answer their phone, but emails received prompt and full responses. Had such a great experience, I ordered a second set of skis for my son the week after.
Pandanggo
GBCustomer Satisfaction Bought a pair of Salomon QST 92 153 + bindings online, because my local ski shops didnt carry that size. Their customer rep (Lan Henel) provided timeley responses to my questions via email. Item was well packed, arrived with 10 days of purchase, and matched the online images. Very pleased with smooth transaction and customer service.
Becky Hsiao
GBTerrible experience. Purchased boot from this retailer through Amazon. I like to support smaller shops, but I am in between sizes on the boots and need to return. Discovered that the return shipping fee they charge is $60 for the boots, which is insane and was not described on the listing. Robbery when other retailers charge at most $10 return shipping. Will never use them again.
Justyna Hazard
GBIf I could give 0 I would If I could give 0 I would. Terrible customer service. After saying that they will replace the ski bag(out of stock) with a similar one they went silent. I inquired about my order (I also had a helmet on this order) I received a replacement without a word of explanation. I had a ski trip planned and I have to rush to try to find replacement. My advice go buy your stuff at a store, skiessential are not reliable.