Company is very responsive to consumer… Company is very responsive to consumer needs.

Very helpful in meeting my ordering… Very helpful in meeting my ordering needs.

Buyer Beware! I purchased a Bikonit HD750 from their website thinking I was buying from a company here in the USA. They are in China as is customer service. You are buying from a wholesaler who is just the middleman and really has no part in your purchase or as I find out customer service. During assembly the front wheel brake rotor was severely warped. I Contacted the wholesaler he said nothing he could do until the people in China got into work. Once contacted they said sorry it must have damaged in transit. So I brought it to my local bike shop and had to replace the rotor at my cost. I connected the batteries and nothing. No power. Dead. I charged the batteries and still dead. I tried to contact the CA middleman again but he said nothing he could. I needed again to speak with China reps. After I received an email from Distributor they asked me to take the motor apart and connect a voltage meter. Seriously. Then asked if I would take my NEW bike to a local bike shop and have it fixed and they would reimburse me. Again this is a new bike. This went back and forth for days due to the time difference. The guy in California was useless. Wanted no part. Next I needed to take photos and videos of me pushing the power button and showing no power and pictures of the wiring. I demanded a new bike. They would not do this as they wanted me to get the bike fixed. I refused and after many more days they agreed to replace the bike. This is now two weeks from initial receipt of the first bike. Five days later I received the second bike. I carefully removed from the box. The front wheel brake rotor was once again bent. At this point I didn’t care. It did power on. This was a very long and stressful situation dealing with this international company. I highly recommend buying from a local company. I understand these bikes are manufactured in China but at least some of these large companies have offices and Customer Service in the USA. Customer service is so important when purchasing such a big expensive item. I need to add after riding for a few days a “clanking” sound coming from the gears is happening. Poor quality assembly. So buy at your own risk or buy locally.

Fantastic bike Fantastic bike. Rode it in new snow, excellent. I get lots of thumbs up as I ride by. Even in super hilly Western Washington it gets me where I want to go. Probably have close to 2000 miles. Goofy random resets of the mile counter are why the info is approximate. I get what looks like 100 miles per charge with 2 batteries. My only complaint is the battery recall. They promised $100 credit so I purchased fenders and a back rack. Never received.

I received the bike damaged so haven’t… I received the bike damaged so haven’t rode it much but do love this beast so far. Vincent has worked with me to get the parts delivered and replaced so I can take it into the back country and really give it a go. He (Vincent) made my experience with Bikonit a breeze, awsum costumer service, some times had to wait for a reply from him but we all deserve time off from our job, be patient and he does reply within a days time.