My pedal crank came off My pedal crank came off. I had to take it to another bike shop to located because Bikonit didn't replace. They told me to add thread lock. The pedal crank was stripped out and wasn't going to work. Then the axle bolt came off while I was riding. They had to order the part from China it took 1.5 weeks to come in. Now the controller or batteries are not working. In the 1.5 months I've owned the bike I've only been able to ride 2 weeks. The bike has been at the dealer for 2 weeks. I'm still waiting to see if and when I'll be able to use it. I really had high hopes. Once it's fixed anyone want to buy a wathoghd 750, with bag, extra battery, and rear rack?

Buyer Beware! I purchased a Bikonit HD750 from their website thinking I was buying from a company here in the USA. They are in China as is customer service. You are buying from a wholesaler who is just the middleman and really has no part in your purchase or as I find out customer service. During assembly the front wheel brake rotor was severely warped. I Contacted the wholesaler he said nothing he could do until the people in China got into work. Once contacted they said sorry it must have damaged in transit. So I brought it to my local bike shop and had to replace the rotor at my cost. I connected the batteries and nothing. No power. Dead. I charged the batteries and still dead. I tried to contact the CA middleman again but he said nothing he could. I needed again to speak with China reps. After I received an email from Distributor they asked me to take the motor apart and connect a voltage meter. Seriously. Then asked if I would take my NEW bike to a local bike shop and have it fixed and they would reimburse me. Again this is a new bike. This went back and forth for days due to the time difference. The guy in California was useless. Wanted no part. Next I needed to take photos and videos of me pushing the power button and showing no power and pictures of the wiring. I demanded a new bike. They would not do this as they wanted me to get the bike fixed. I refused and after many more days they agreed to replace the bike. This is now two weeks from initial receipt of the first bike. Five days later I received the second bike. I carefully removed from the box. The front wheel brake rotor was once again bent. At this point I didn’t care. It did power on. This was a very long and stressful situation dealing with this international company. I highly recommend buying from a local company. I understand these bikes are manufactured in China but at least some of these large companies have offices and Customer Service in the USA. Customer service is so important when purchasing such a big expensive item. I need to add after riding for a few days a “clanking” sound coming from the gears is happening. Poor quality assembly. So buy at your own risk or buy locally.

Bikonit has an amazing service… Bikonit has an amazing service department! I had an issue with my bike and they communicated with me everyday until the issue was fixed. You don’t have to worry about this company.

The part I ordered in December still… The part I ordered in December still has not arrived. Given that I think a “one” is a generous rating.

Great Ebike for hilly, rough terrain We purchased the MD750 Bikonit bike in May 2022. It arrived broken, likely due to damage during shipment, but Bikonit was super responsive and helpful in getting replacement parts sent out. The bike was difficult to assemble, especially considering we had the additional repair work to do, and the manual is pretty much useless, but that was really the only fault that we've found so far. The bike works as expected and holds a charge for a long time/distance. We primarily use to travel back and forth to town, which is about 7 miles away, but we live in Colorado, so we travel on steep hills and dirt roads to get there, and the bike does great.