Very helpful when I ordered the wrong… Very helpful when I ordered the wrong replacement center fin to make sure I got the correct part

Smoking fast Customer Service Just needed a replacement washer/screw for my fin and they sent me the whole fin setup so fast the shipping info couldn't even update before it was at my door!

I bought a SUP via Woot I bought a SUP via Woot, used it a few times and it's seam blew out. I contacted swonder & they replaced it for me - hassle free! Very much appreciated!

awwww just love the equipemnt but they… awwww just love the equipemnt but they didnt give me the chance to test it there, why?

Excellent Customer Service Purchased a paddle board from Woot.com in April 2022. Prior to purchase, I saw that several reviews noted that the fin included was incorrect, but Swonder had promptly replaced it with the correct fin. The board arrived and sat in the box in my garage through the hot Florida summer. Last weekend, I took it out to try it and remembered the fin issue, so that was the first thing I tested. Mine did not fit and was obviously not the correct one for the board. I emailed Swonder on a Sunday and received a same day reply from Mira. Mira took the time to identify the issue and find the solution. Once I provided photos, she quickly replied that the correct fin would be shipped. She provided tracking info, and also followed up via email once the fin arrived to ensure that it was correct and in good working order. GREAT customer service! Thanks Mira and Swonder for an excellent experience.