Reliable; excellent communication procedures This is a company that I've now used four times. Each experience has been excellent. They are easy to reach to ask questions. They provide detailed tracking information. Their directions are clear and user-friendly. They are reliable and amazingly fast at times. Our luggage got home in only two days time from Rome to Colorado. They even provided the two hour window in which it would be delivered.

The website was easy to use The website was easy to use, plus there was a real person to call for questions. The latter is very important.

packages were delivered damaged and left in the rain We shipped 3 items and each item arrived 3 different days. One suitcase zipper was damaged and the suitcase was a completely open when it arrived. We contacted customer service for a claim but they told us that any protruding part is not covered. Zipper is not protruding part of suitcase and it also doesn’t zipper as an example of non covered part. Also a box arrived and it was delivered to the front porch and it was pouring and the box was left in the rain and it was soaked. By the way you handled about the damaged zipper on the suitcase, we didn’t bother making a claim on the soaked wet box.

Great experience! Cheaper and more convenient than any others option I found and delivered 3 days earlier than expected. My tip for last-minute luggage shipping is to leave the airport luggage tag on it and used packing tape to securely attached the FedEx label to that tag, rather than trying to find a zip tie and label holder.

Excellent Service I used this service for elderly relative traveling alone. The service is outstanding and very cost effective considering checked bag fees and postage fees. The items are picked up from your home and delivered directly to your home. I am so thankful for this service.