Reliable; excellent communication procedures This is a company that I've now used four times. Each experience has been excellent. They are easy to reach to ask questions. They provide detailed tracking information. Their directions are clear and user-friendly. They are reliable and amazingly fast at times. Our luggage got home in only two days time from Rome to Colorado. They even provided the two hour window in which it would be delivered.

Excellent Service I used this service for elderly relative traveling alone. The service is outstanding and very cost effective considering checked bag fees and postage fees. The items are picked up from your home and delivered directly to your home. I am so thankful for this service.

10/10 Shipping Experience My bags came quickly, and customer service was a 10/10 when I needed help.

A VERY SATISFIED CUSTOMER!My suitcase was actually waiting for me… My suitcase was actually waiting for me behind the desk when I checked in for the cruise. Then when I disembarked, the port agent called me to assure me that he was waiting for me on the pier. I can’t say enough how incredibly pleased I was with Shipgo’s service

packages were delivered damaged and left in the rain We shipped 3 items and each item arrived 3 different days. One suitcase zipper was damaged and the suitcase was a completely open when it arrived. We contacted customer service for a claim but they told us that any protruding part is not covered. Zipper is not protruding part of suitcase and it also doesn’t zipper as an example of non covered part. Also a box arrived and it was delivered to the front porch and it was pouring and the box was left in the rain and it was soaked. By the way you handled about the damaged zipper on the suitcase, we didn’t bother making a claim on the soaked wet box.