A VERY SATISFIED CUSTOMER!My suitcase was actually waiting for me… My suitcase was actually waiting for me behind the desk when I checked in for the cruise. Then when I disembarked, the port agent called me to assure me that he was waiting for me on the pier. I can’t say enough how incredibly pleased I was with Shipgo’s service

10/10 Shipping Experience My bags came quickly, and customer service was a 10/10 when I needed help.

packages were delivered damaged and left in the rain We shipped 3 items and each item arrived 3 different days. One suitcase zipper was damaged and the suitcase was a completely open when it arrived. We contacted customer service for a claim but they told us that any protruding part is not covered. Zipper is not protruding part of suitcase and it also doesn’t zipper as an example of non covered part. Also a box arrived and it was delivered to the front porch and it was pouring and the box was left in the rain and it was soaked. By the way you handled about the damaged zipper on the suitcase, we didn’t bother making a claim on the soaked wet box.

Bags arrived ahead of schedule and in… Bags arrived ahead of schedule and in excellent condition.

Helpful Staff, On-time Delivery! I shipped a large suitcase from the US to Belgium. I had MANY questions and each time I called, the ShipGo agent was pleasant, knowledgeable, patient. The pick-up happened on the day it was intended, and the delivery was a few days early, which may be a problem for some people but was fine for me as it's just being held by our hotel until our arrival.