Thank you, HelloVacay! HelloVacay makes me look forward to long layovers! I was amazed when I got to experience the relaxing, quiet lounge with all of its terrific amenities instead of spending endless hours at my stress-filled, crowded gate. They made it so easy to access the lounge and their customer service is great! Lifelong customer, here! Looking forward to using my HelloVacay perks again soon!

Account suspended after VacayDelay realized I am frequent flyer, lack of response, explanation, refund. Scam. I purchased one year subscription, and then extended that to lifetime. I was initially satisfied with the service - I obtained a voucher for one of my delayed flights (after prompting customer service as vendor's system had not recognized a delay automatically). I have even shared my positive experience at my travel blog. After registering 20+ flights in 2024 for which I already have my tickets, my account was suspended with no explanation. I sent three messages for assistance. All remained unanswered. It appears like when they understand you're a frequent flyer and their model is not profitable, they suspend your account and do not refund you.

Absolutely worth it! I purchased the $29/year plan and wasn't sure if the program would work, but since I travel frequently, I thought the $29 investment would pay for itself in just one use. Several weeks went by with on time departures and then 3 flights all in one week were delayed and I immediately received lounge vouchers for each delayed flight in my email. I had no problem showing the QR code at check in, and received all the same benefits as a paid lounge guest. I have already recommended the program to friends and coworkers. It sounded too good to be true, but it works! Happy to report I am now a lifetime member.

I like this kind of service but wrong data for tracking delay I like this kind of service. As a frequent flyer with a lifetime subscription, I can be sure that if something happens, I will be covered. But there is a big 'but.' It tracks using FlightStats data, which are not always accurate. If you're flying from Krakow and you see Flightradar showing a 1-hour delay and the airport timetable also shows a delay, but FlightStats shows nothing, it's disappointing. So for now, I am not satisfied. Hopefully, one day I will be able to use this service effectively.

Great Job Great Job! I decided to go for the gusto and get the Lifetime plan, even tho I've yet to use this service. I was accidentally double-charged. The matter was remedied with a personal email lickety-split before I reached out to address it myself. Although, I never want a delayed flight. I hope this truly is an awesome way to survive if it happens, Good work.