Friendly & Efficient! I had an incredible experience with HelloVacay! Their customer service is top-tier and professional. They were super helpful when I had a last-minute change to my trip. Their rep was friendly and very efficient in helping me get everything sorted out. Thank you so much to the awesome HelloVacay team!

My first experience with using this… My first experience with using this service was not good ! I experienced a flight delay Sept 8th ,However it wouldn’t allow me to obtain a lounge pass because it stated the date was prior to the date in hellovacay system which was the 9thSeptember . This of course is going to be a problem because I fly international all the time and of course there’s gonna be a time difference even in the states .

It is a case of the advertising as…something it isnot It is a case of the advertising as unless you read everything you think you are gaining access to the during a layover, not if your plane is delayed for over an hour. Thought it would be good for a couple of mylong layovers.

Not sure. Not sure.. this may be great on a real delay situation. I have only used the membership on one trip last month, but did not experience any flight delays or membership benefits. I may opt for the lifetinme membership, since so many flights are delayed.

I like this kind of service but wrong data for tracking delay I like this kind of service. As a frequent flyer with a lifetime subscription, I can be sure that if something happens, I will be covered. But there is a big 'but.' It tracks using FlightStats data, which are not always accurate. If you're flying from Krakow and you see Flightradar showing a 1-hour delay and the airport timetable also shows a delay, but FlightStats shows nothing, it's disappointing. So for now, I am not satisfied. Hopefully, one day I will be able to use this service effectively.