My first experience with using this… My first experience with using this service was not good ! I experienced a flight delay Sept 8th ,However it wouldn’t allow me to obtain a lounge pass because it stated the date was prior to the date in hellovacay system which was the 9thSeptember . This of course is going to be a problem because I fly international all the time and of course there’s gonna be a time difference even in the states .

It works!… Excellent! Except for a few minor issues (1&2). A variety of drinks were readily available. Minimal food/snacks because I was notified at 8:30pm and they close at 9pm. The company’s communication was prompt, they emailed coupons immediately after my flight was delayed by 1 hr. What could you do better: 1. Close later eg 10pm. 2. Train staff to be courteous and respectful to all patrons equally. Paola at Orlando Club on 9/1 was bad mouthing a member at the bar because he wanted a non alcoholic drink and he repeated himself (non English speaking). She was making fun of him. This was in poor taste.

Great Job Great Job! I decided to go for the gusto and get the Lifetime plan, even tho I've yet to use this service. I was accidentally double-charged. The matter was remedied with a personal email lickety-split before I reached out to address it myself. Although, I never want a delayed flight. I hope this truly is an awesome way to survive if it happens, Good work.

Two weeks after signing up About two weeks after signing up, I had the opportunity to try the service. As soon as my flight hit 60 minutes delayed, an email with the vouchers was sent to me. We had about four lounges/spa/gaming to choose from. Since I was traveling with my 9 year old daughter, we chose DFW Lounge for the snacks and drinks. While the lounge itself was crowded and needed some upgrades, (not Hello Vacays fault) my daughter enjoyed the snacks and chance to relax a little.

Great things ahead for HelloVacay I've been a HelloVacay member for a while now, and even though the airport lounge service has changed, I'm not going anywhere. This company knows how to take care of its customers, and I'm excited to see what new perks and features they'll bring to the table. Keep up the good work, HelloVacay!