Easy no brainer for people who fly a fair oint This is my first delay where there was a Vacay Delay option. I thought I would get a text but I got an email so check both places. I was absolutely thrilled to turn my disappointing delay into a delightful break. (Ok VD, I can join your marketing team lol!). I had a voucher I used at a spa and had a choice of several services . They were pleasant and the process was easy. Way better than roaming around the airport!

Account suspended after VacayDelay realized I am frequent flyer, lack of response, explanation, refund. Scam. I purchased one year subscription, and then extended that to lifetime. I was initially satisfied with the service - I obtained a voucher for one of my delayed flights (after prompting customer service as vendor's system had not recognized a delay automatically). I have even shared my positive experience at my travel blog. After registering 20+ flights in 2024 for which I already have my tickets, my account was suspended with no explanation. I sent three messages for assistance. All remained unanswered. It appears like when they understand you're a frequent flyer and their model is not profitable, they suspend your account and do not refund you.

WORTH IT I recently experienced an international flight delay from Seoul, Korea to Los Angeles. I wanted to express my sincere gratitude to hello vacay, I was able to receive an airport lounge voucher not only for myself but also for my mom and sister (as they were traveling with me) via email promptly after notification of delay. The lounge made my extended wait much more comfortable and enjoyable. The meal food selection and drinks (alcohol included) were delicious. Thanks to this simple sign up, my delay was significantly less stressful and I got to enjoy it with my mom and sis. So worth it.

Lifetime Insurance Lounge Access Revoked Without Proper Communication or Refund I bought lifetime insurance that included free access to the airport lounge in case of a flight delay of at least 1 hour. However, without any proper communication, the company no longer offers this service. As per inquiry, they stated, 'Due to circumstances beyond their control, we can no longer offer airport lounge access to our members in the same way we have up until now. Simply put, our airport lounge provider changed their policies, and flights can no longer be registered for VacayDelay.' When I asked for a refund, they replied, 'The details of the new feature for HelloLounge are still unavailable as our operations team is finalizing them. We will communicate to you and all our members once the new feature is ready for use, and the details are included." Not a legit business.

Customer Service that Cares! I had a little hiccup during my last trip, but the team at HelloVacay were there to help me out in a flash. They really care about their customers, and it shows. Thanks for always being there, HelloVacay!