Friendly & Efficient! I had an incredible experience with HelloVacay! Their customer service is top-tier and professional. They were super helpful when I had a last-minute change to my trip. Their rep was friendly and very efficient in helping me get everything sorted out. Thank you so much to the awesome HelloVacay team!

Two weeks after signing up About two weeks after signing up, I had the opportunity to try the service. As soon as my flight hit 60 minutes delayed, an email with the vouchers was sent to me. We had about four lounges/spa/gaming to choose from. Since I was traveling with my 9 year old daughter, we chose DFW Lounge for the snacks and drinks. While the lounge itself was crowded and needed some upgrades, (not Hello Vacays fault) my daughter enjoyed the snacks and chance to relax a little.

Lifetime Insurance Lounge Access Revoked Without Proper Communication or Refund I bought lifetime insurance that included free access to the airport lounge in case of a flight delay of at least 1 hour. However, without any proper communication, the company no longer offers this service. As per inquiry, they stated, 'Due to circumstances beyond their control, we can no longer offer airport lounge access to our members in the same way we have up until now. Simply put, our airport lounge provider changed their policies, and flights can no longer be registered for VacayDelay.' When I asked for a refund, they replied, 'The details of the new feature for HelloLounge are still unavailable as our operations team is finalizing them. We will communicate to you and all our members once the new feature is ready for use, and the details are included." Not a legit business.

It is a case of the advertising as…something it isnot It is a case of the advertising as unless you read everything you think you are gaining access to the during a layover, not if your plane is delayed for over an hour. Thought it would be good for a couple of mylong layovers.

Easy no brainer for people who fly a fair oint This is my first delay where there was a Vacay Delay option. I thought I would get a text but I got an email so check both places. I was absolutely thrilled to turn my disappointing delay into a delightful break. (Ok VD, I can join your marketing team lol!). I had a voucher I used at a spa and had a choice of several services . They were pleasant and the process was easy. Way better than roaming around the airport!