Great service if your flight is delayed VacayDelay is a great value considering how common flight delays are these days! It was awesome for me last time I traveled. I was flying LAX to BOS and I had significant flight delays both ways. I got an automated email with my lounge voucher. I was easily able to find the lounge based on the instructions, and for me having never been in an airport lounge before, this was a really cool experience!

It works!… Excellent! Except for a few minor issues (1&2). A variety of drinks were readily available. Minimal food/snacks because I was notified at 8:30pm and they close at 9pm. The company’s communication was prompt, they emailed coupons immediately after my flight was delayed by 1 hr. What could you do better: 1. Close later eg 10pm. 2. Train staff to be courteous and respectful to all patrons equally. Paola at Orlando Club on 9/1 was bad mouthing a member at the bar because he wanted a non alcoholic drink and he repeated himself (non English speaking). She was making fun of him. This was in poor taste.

I would not recommend hello vacay as… I would not recommend hello vacay as they failed to deliver the vouchers. My flight was delayed Oct 12 and received the voucher on Oct 15 after I left the airport and expired in 24 hrs. That tells you they are huge scam and you will be disappointed. Please see attached my travel date Oct 12 and the voucher receipt Oct 15. Biggest scam. Plus they refused to refund me. I paid $99 upgraded fee. Look at all the reviews they had almost everyone had issues with not getting vouchers on time. They take ur money and lots of excuses

Lifetime Insurance Lounge Access Revoked Without Proper Communication or Refund I bought lifetime insurance that included free access to the airport lounge in case of a flight delay of at least 1 hour. However, without any proper communication, the company no longer offers this service. As per inquiry, they stated, 'Due to circumstances beyond their control, we can no longer offer airport lounge access to our members in the same way we have up until now. Simply put, our airport lounge provider changed their policies, and flights can no longer be registered for VacayDelay.' When I asked for a refund, they replied, 'The details of the new feature for HelloLounge are still unavailable as our operations team is finalizing them. We will communicate to you and all our members once the new feature is ready for use, and the details are included." Not a legit business.

It is a case of the advertising as…something it isnot It is a case of the advertising as unless you read everything you think you are gaining access to the during a layover, not if your plane is delayed for over an hour. Thought it would be good for a couple of mylong layovers.