My first experience with using this… My first experience with using this service was not good ! I experienced a flight delay Sept 8th ,However it wouldn’t allow me to obtain a lounge pass because it stated the date was prior to the date in hellovacay system which was the 9thSeptember . This of course is going to be a problem because I fly international all the time and of course there’s gonna be a time difference even in the states .

Two weeks after signing up About two weeks after signing up, I had the opportunity to try the service. As soon as my flight hit 60 minutes delayed, an email with the vouchers was sent to me. We had about four lounges/spa/gaming to choose from. Since I was traveling with my 9 year old daughter, we chose DFW Lounge for the snacks and drinks. While the lounge itself was crowded and needed some upgrades, (not Hello Vacays fault) my daughter enjoyed the snacks and chance to relax a little.

Not sure. Not sure.. this may be great on a real delay situation. I have only used the membership on one trip last month, but did not experience any flight delays or membership benefits. I may opt for the lifetinme membership, since so many flights are delayed.

It is a case of the advertising as…something it isnot It is a case of the advertising as unless you read everything you think you are gaining access to the during a layover, not if your plane is delayed for over an hour. Thought it would be good for a couple of mylong layovers.

Customer Service that Cares! I had a little hiccup during my last trip, but the team at HelloVacay were there to help me out in a flash. They really care about their customers, and it shows. Thanks for always being there, HelloVacay!