Lifetime Insurance Lounge Access Revoked Without Proper Communication or Refund I bought lifetime insurance that included free access to the airport lounge in case of a flight delay of at least 1 hour. However, without any proper communication, the company no longer offers this service. As per inquiry, they stated, 'Due to circumstances beyond their control, we can no longer offer airport lounge access to our members in the same way we have up until now. Simply put, our airport lounge provider changed their policies, and flights can no longer be registered for VacayDelay.' When I asked for a refund, they replied, 'The details of the new feature for HelloLounge are still unavailable as our operations team is finalizing them. We will communicate to you and all our members once the new feature is ready for use, and the details are included." Not a legit business.

It works!… Excellent! Except for a few minor issues (1&2). A variety of drinks were readily available. Minimal food/snacks because I was notified at 8:30pm and they close at 9pm. The company’s communication was prompt, they emailed coupons immediately after my flight was delayed by 1 hr. What could you do better: 1. Close later eg 10pm. 2. Train staff to be courteous and respectful to all patrons equally. Paola at Orlando Club on 9/1 was bad mouthing a member at the bar because he wanted a non alcoholic drink and he repeated himself (non English speaking). She was making fun of him. This was in poor taste.

Account suspended after VacayDelay realized I am frequent flyer, lack of response, explanation, refund. Scam. I purchased one year subscription, and then extended that to lifetime. I was initially satisfied with the service - I obtained a voucher for one of my delayed flights (after prompting customer service as vendor's system had not recognized a delay automatically). I have even shared my positive experience at my travel blog. After registering 20+ flights in 2024 for which I already have my tickets, my account was suspended with no explanation. I sent three messages for assistance. All remained unanswered. It appears like when they understand you're a frequent flyer and their model is not profitable, they suspend your account and do not refund you.

Booking made easy and affordable Booking hotels with HelloVacay is a total breeze. As an ambassador member, the deals I get are just incredible. Who wouldn't love saving a bit of cash while still enjoying top-notch places to stay? It’s honestly made planning my trips so much simpler and budget-friendly. Hats off to HelloVacay for keeping things easy and letting me travel in style without breaking the bank.

Thank you, HelloVacay! HelloVacay makes me look forward to long layovers! I was amazed when I got to experience the relaxing, quiet lounge with all of its terrific amenities instead of spending endless hours at my stress-filled, crowded gate. They made it so easy to access the lounge and their customer service is great! Lifelong customer, here! Looking forward to using my HelloVacay perks again soon!