Lifetime Insurance Lounge Access Revoked Without Proper Communication or Refund I bought lifetime insurance that included free access to the airport lounge in case of a flight delay of at least 1 hour. However, without any proper communication, the company no longer offers this service. As per inquiry, they stated, 'Due to circumstances beyond their control, we can no longer offer airport lounge access to our members in the same way we have up until now. Simply put, our airport lounge provider changed their policies, and flights can no longer be registered for VacayDelay.' When I asked for a refund, they replied, 'The details of the new feature for HelloLounge are still unavailable as our operations team is finalizing them. We will communicate to you and all our members once the new feature is ready for use, and the details are included." Not a legit business.

Great service if your flight is delayed VacayDelay is a great value considering how common flight delays are these days! It was awesome for me last time I traveled. I was flying LAX to BOS and I had significant flight delays both ways. I got an automated email with my lounge voucher. I was easily able to find the lounge based on the instructions, and for me having never been in an airport lounge before, this was a really cool experience!

My first experience with using this… My first experience with using this service was not good ! I experienced a flight delay Sept 8th ,However it wouldn’t allow me to obtain a lounge pass because it stated the date was prior to the date in hellovacay system which was the 9thSeptember . This of course is going to be a problem because I fly international all the time and of course there’s gonna be a time difference even in the states .

I would not recommend hello vacay as… I would not recommend hello vacay as they failed to deliver the vouchers. My flight was delayed Oct 12 and received the voucher on Oct 15 after I left the airport and expired in 24 hrs. That tells you they are huge scam and you will be disappointed. Please see attached my travel date Oct 12 and the voucher receipt Oct 15. Biggest scam. Plus they refused to refund me. I paid $99 upgraded fee. Look at all the reviews they had almost everyone had issues with not getting vouchers on time. They take ur money and lots of excuses

Account suspended after VacayDelay realized I am frequent flyer, lack of response, explanation, refund. Scam. I purchased one year subscription, and then extended that to lifetime. I was initially satisfied with the service - I obtained a voucher for one of my delayed flights (after prompting customer service as vendor's system had not recognized a delay automatically). I have even shared my positive experience at my travel blog. After registering 20+ flights in 2024 for which I already have my tickets, my account was suspended with no explanation. I sent three messages for assistance. All remained unanswered. It appears like when they understand you're a frequent flyer and their model is not profitable, they suspend your account and do not refund you.